Harris Hotel Tebet

The front desk supervisor, Ms. Sisca was very efficient, helpful and understanding. We had some leaking issue in our standard room, she took action immediately to change our room and arranged for us the airport transfer (hotel to airport) as a token of service recovery. We appreciate her efforts to make us feel comfortable and worry-free with the unforseen situation.

Overall, the room cleanliness, aircond temperature control and communication could be improved. We do understand there's a language barrier with most of the hotel staffs. So communication will be a challenge for non-Indonesian speaking guests.