Sunshine Resort Intime Sanya

This hotel saved our vacation after being scammed at different place. - located approx. 50 meters from the sea with private beach - clean, nice swimming pool with comfortable beach beds - good breakfast - helpful, english speaking staff - room was clean, room service works entire day - big, comfortable bed - ATM in the hotel

You can see hotel is slightly older and definetely not 5 stars as in title on booking.com. Little bit pricey. Neutral - place is full of russian tourists. Give or take. - it is cheaper to pay with cash

Brilliant location, wander straight from hotel through the well established tropical garden direct onto a safe beach. Amazing breakfast. Rooms are well cleaned and beach towels are provided which are replaced every day if used. Because of the design lifts only connect 5 floors so no waiting for a lift.

I've been staying here since 2004 and it seems now that the hotel guests from being well balanced by nationality are increasingly 90% from one foreign country (not China). As an English person who lives in Beijing, I'm being spoken to as if I am from that foreign country.

The best thing about InTime Resort is the private beach access. It's also very clean, and *some* of the staff were helpful and friendly.

There were quite a few "small things" that added up to some overall disappointment with the place. Some of it had to do with language issues; the two main languages used at Intime Resort (and in Dadonghai Bay area) are Chinese and Russian, and English is an afterthought. I realize that English-speakers may not be the majority of the guests here, and there's no law that says every resort in the world has to cater to English-speakers-- but its marketing does seem to imply that English will be spoken here-- it made it more difficult for me to resolve the issues I was having, such as construction in the room next to mine (they did finally move me to a different (and better) room, but it took a lot of effort to work it out, including having to wait for an English-speaking manager to be on duty. There were a few other communication issues too, and some of the people didn't want to help me, such as a Russian-speaking customer service person who just hung up on me when I requested to be transferred to the English-speaking staff. So, not to go on and on about every little issue, but overall it turned out to be a big one. Second, I think the food was only so-so, for the type of place it is. There was plenty of it, but the quality wasn't so great. Soggy, reheated crab legs, sushi that was frozen solid, grisly meat, undercooked rice and pasta... Meh. I finally just started eating at restaurants outside the hotel but I would've liked the expensive buffet to be worth the cost.