Gran Melia Xian

We stayed at Gran Melia Xian for a few days, and it made our holidays much better. Being at the hotel has been a wonderful experience, from facilities to the staff, who offered a luxury service at anytime. I would like to thank specially the Red Level team: Maggie, Tanya, Moses, Ailsa and Alvaro, who made our stay perfect. We will come back!

The staff were very friendly and helpful. They’re the major reason we liked about our stay. The lounge service was a nice surprise too. You could have a mini breakfast in the morning and some snack if you come back early. They even had some nice souvenirs for us to take home! Mr Dong from the Red Level was nice enough to offer advice and help with arranging the luggage service as well as booking the transportation for our trip to the airport. The concierge service was great too. In short, the people had made this place great. Thank you!

The smell of smoking lingered in the public bathroom on main floor outside of the restaurant. Some of the bath towels used in the guest room have frayed and may need to be replaced. The doors to the unoccupied meeting rooms could be closed if the lights are off so it’s not weird to walk pass dark rooms before you reach your guest room.

Our stay at the Gran Melia was wonderful! We received an upgrade due to booking through booking.com which allowed us a range of extras such as late check out, complimentary drinks and snacks and included breakfast in the room rate. The staff on Red Level, especially Tanya and Alsa, were fantastically helpful and made our stay very comfortable. The room was very comfortable and the food was great.

Nothing.

The customer service on the red floor was excellent. Tanya, Maggie, Sandra, Ailsa, Moses and Daisy were all very friendly and helpful. Tanya was especially helpful. The hotel itself is very attractive, the rooms large and comfortable. The Spanish restaurant in the lower level was also excellent. The hotel is a pleasant walk to several parks as well as some of the local attractions.

I can't think of anything I didn't like.

Moises, the Red Level receptionist has been very kind and helpful with all our questions and needs ... Thank you very much