Hacienda Del Cardenal

I liked my room it was spacious and the scenic elements of the area. The hotel has an impressive exterior and inside the room was nice. There are nicely decorated areas inside to sit.But! No indoor service!

Oh wow, a lot of smallish things that added up. And this is such a shame because this could have been such an amazing hotel. So first: poor service. No bellman, grouchy bartender, just the basic obligatory front desk courtesy. No one here goes the extra mile. The front desk is quite a hike from the entry through the garden and long corridor. There is an elevator but when you travel you want someone to take those bags off your hands. You also want to be able to take a dip in the pool. This was why l booked this place.also because it wassold as a guiet place for business or couples. Not this time. At the pool l was shocked to see a crowd of one family with boistrous kids completely usurping the entire area. Every chair nook and inch of pool was taken. I mentioned this to the desk who unapologetically said come back in a few hours. In a first class hotel they would have asked the guests to tone it down. I walked my hot tired body down to the patio bar where a surly bartender tells me the kitchen is closed. Ok. I get a glass of wine and find a spot on the patio. It looks like the tired aftermath of an event with cigarette butts and dirty cushions. I move. Up on a bench above it all l sit only to see a big mousetrap. l quickly move. In my room l spot a bug. l take a photo. I go to bed. At 2am there is a commotion outside my room. I ignore it because l dont think that anyone herewould care.