The Grand Hotel & Suites Toronto

Good location and onsite parking.

We booked a “suite” so that three of us could share a room. We knew that there was a sofa bed for one person, but did not expect this to be such an awful quality bed! The mattress was super thin and collapsed so gave no support whatsoever. We called housekeeping who brought up a second mattress to layer on top which made it even worse. When we asked for a duvet they advised the hotel had run out due to an “unprecedented demand for duvets” (you’d have thought a hotel would at least have enough duvets for the number of guests...!). One of us ended up having an uncomfortable night sleeping on the floor on the mattresses, as we gave up with the sofa bed. Not exactly what you would expect of a 4 star hotel!! The pillows on the main bed were also rock hard. So all in all not great if you actually are planning on trying to sleep. When we complained to staff we were left waiting until eventually being told (when we asked at reception again) that a manager was not available so there was nothing they could do to assist or process anything more than a small refund (which we only got by complaining numerous times, otherwise we would have got nothing)

Clean with nice decor

Didn’t feel safe to walk to hotel. The street smelt of marijuana, there were many people homeless/mental health issue around nearby. Hotel is old, room was very cold when we entered, AC only did cooling, had to turn heater on for warmth. Few minor problems in our room, got fixed but inconvenience. Didn’t see value for money so shorten the stay.

They were offering fresh apples every day and the staff was very nice and helpful.

The surrounding area is full off drug addicts and homeless people and in the eneving not very pleasant to walk back to the hotel if you sre a solo female traveler. The hotel seems very old and would need a proper renovation.

The rooms are very outdated. The location is not in a good area. Definitely not 4 star.