Hotel Express Residency

Sound good place

Price too high and below expectations. Rooms were too small then expected

I like the hotel only on photograph.

Fan was continuous on . No switch to put the off. Shaving razor was like some one had used it. It should seal pack like Gillett or lazor brand . Corridor entering to room was too narrow. Two people can barely cross each other. Morning break fast was very ordinary. Over all no value for money

The outdoor dining room overlooking the lawn is a very attractive, comfortable space, the staff are all exceptionally professional and friendly and the choice and quality of food is excellent, ate there every night for a 4 night stay. a nice beer would have completed it but it is no alcohol. Didn't eat inside. The other restaurant is pleasant but for us suffers with a big television dominating the room, the staff are again all excellent, the breakfast selection and quality very good, the last 2 mornings we sat outside to get away from the noise, not sure if you are supposed to, but the waiters still looked after us so well. 10 out of 10

Unfortunately when we arrived shown to our room, comfortable, turned on the air conditioner had dinner came back and the room was hot, rang reception they came and fiddled, 30 minutes later admitted there was no air-conditioning in the whole hotel, closed for maintenance for 3 days! why they couldn't tell us that to start with?? The room had opening windows, so that would have to do, went to bed but there was a vibrating noise coming from outside that actually made the bed vibrate, closed the window no better. turns out when they built the new wing the big aluminium exhaust duct for the restaurant and wood fired oven goes up right outside the window and affects lots of rooms on different floors. Impossible to sleep, hotel supposedly nearly booked out but the manager showed me a room with a double bed no opening window, but we need twin beds, then offered to take me to another hotel across the road (he was very nice and did try very hard) I agreed but I had misunderstood it was a 10 minute drive away!! looked at a room ok but now too exhausted to change hotels and said we would try and sort it out the next day. The kitchen exhaust duct went off at 2am. The next morning started trying to sort out what to do, the staff were very very nice, they didn't say but gave the impression that those rooms should not be used. Eventually a lady arrived, general manager? 2nd in charge not sure? understood the problem immediately and showed us a choice of 3 rooms on the top floor (on the other side of the kitchen exhaust) opening windows, It is older hasn't been modernised, a bit run down but is perfectly presentable and comfortable and quiet. Although when the air con came back on for the last night it was so old and rattled we turned it off. So dilemma what room to stay in if you book there? there is a new wing above the restaurants looks nice.

Location

What say in booking.com with picture and when you select room after seen picture but when you rich to hotel it’s completely different then what you select