The Granville Hotel

The breakfast was very good. The location was great.

When I booked I asked for a quiet room away from the lifts and not overlooking the street. I was given the opposite. Without much of an apology, the room was reluctantly changed. The first night in the supposedly quieter room was okay but the second night was really noisy. Neither of us slept well and when I complained in the morning, I was told that they would get the maintenance team to check if there were any problems in the rooms above. It did not sound like a maintenance issue to me but very bad sound insulation with people walking around, having showers very late and running some sort of fan or something. I was quite taken aback by the staff's handling of this complaint. I was also very disappointed that I was too tired to visit the places in Waterford I had planned to that morning as we were leaving in the afternoon. Maybe I had high expectations because I stayed in a hotel in Cork before going to Waterford and the standard was higher generally and it was cheaper.