Burnside Hotel & Spa

Lovely room,situation,food good,but hotel very full due to coach parties

Being able to use the leisure facilities.

The location was excellent a couple of minutes from the steam boat jetty, and the building and rooms were spacious. The leisure centre was very good.

The breakfast was completely substandard given the quality of the hotel. Limited choice, no fresh fruit despite being there at the hight of the summer and the cooked breakfast was very greasy (we were unable to eat it). Also, the room had few extras: e.g. we had to ask for tissues, there was nothing in the bathroom except for shampoo and shower gel. The Hotel obviously has a problem with staff turnover, since some were obviously inexperienced. Even though the rate was heavily discounted, we did not feel it represented good value for money. It is a shame, because with a little extra attention to detail and a decent breakfast the hotel could be really first class.

The setting was very picturesque which complimented the excellent bar and terracing areas. The room was very clean. Ample car parking facilities. The breakfast service seemed much improved from a previous visit.

The bath water was luke warm. A duvet would be much prefered to sheets.