Khách sạn ở Adeje

Ưu điểm: Beautiful hotel and loved the private beach. The restaurant staff was very friendly and professional. Great breakfast. Had an early check in which was nice as we arrived early. Was surprised they did not take the chance to upgrade more rooms as the hotel was half full. As I am a huge Hard Rock fan worldwide I would consider giving it another try but this stay was sadly not worth it, perhaps partly due to the circumstances.

Khuyết điểm: The pool staff was very friendly...too each other. They seemed to be too occupied chatting and having fun to take notice of the hotel guests. Constant line to the bar, while the staff chatted and laughed in Spanish and a strangely long wait for the simple food at the snack bar (nachos, already baked pizza pie ect). Since I am well familiar with the beautiful cocktails Hard Rock usually makes nd the ones I had seen from other guests was just a simple liquid in a glass I asked for their most good looking/Instagram worthy cocktail so I could post a nice picture and help promote the hotel. After a few minutes trying to explain it (he spoke limited english) he gave me a cocktail with 1 orange slice and 1 pineapple slice.. no picture was taken. With the Corona virus in full swing world wide the staff was still asking for your card in hand to insert it into the cash machine.. completely irresponsible given the circumstances, definitely would have like to see better safety procedures. For a 5 star hotel I would rate the staff a 2 star, very disappointing and not worth the money. Dinner buffet was ok but the food not very tasty.

Ưu điểm: Good staff, good facilities and the food was also quite good.

Khuyết điểm: We had a family of 7 staying in 3 rooms one of them was a duluxe suite which was quite dirty on arrival, phones in the rooms didn't work, jacuzzi bath took over an hour to empty and made a loud screeching noise while doing so, wifi worked on and off and electricity cut out more than 20 times over 5 days then other small things like lamps broken etc. We had also paid half board but on a few occasions we were embarrassingly asked to pay for dinner in front of other guests because they had us down for b&b. So over all I think I paid over the odds.

Ưu điểm: Restaurants were amazing... pool areas were fantastic. Great hospitality for my husbands 50th birthday. Cake and bottle of cava left in the room

Khuyết điểm: Location a little bit out of the way. Expensive taxi into centre

Ưu điểm: Very friendly staff Very nice breakfast buffet And the room cleanliness and furniture

Khuyết điểm: The Bathroom!! It's in the middle of the room and shower and toilet are separated

Ưu điểm: Pool area free pool towels breakfasts rooms

Khuyết điểm: We were happy with our holiday at this hotel

Ưu điểm: In general the property was well maintained, very clean and staff were helpful. Been Tenerife many times mainly round the newer Adeje hotels but you can not beat this for location . Excellent shops , superb beaches and extremely good reasonably priced restaurants all on your doorstep .

Khuyết điểm: If I have to pick holes would say not very well insulated regarding the walls . If the tv up a bit loud next door ect you can hear it, but generally quiet after 12.

Ưu điểm: Dining room and personal room very good.

Khuyết điểm: Better WIFI,

Ưu điểm: Very clean

Khuyết điểm: A toilet brush

Khuyết điểm: Hotel looking old but still good and in an excellent location.. Some of the staff were miserable

Ưu điểm: Great location hotel, just a step away from the beach. Brilliant pool area, big and immaculately clean. Plenty of beds. Pool towels included, changed as often as you want. Freshwater pool not salt water!

Khuyết điểm: A tired hotel that needs a refurb, a good tidy up. Shower drenched the bathroom floor. Drinks and snacks are pricey. Would be good if there was a better poolside bar/shop. Supermarket near by offers a cheaper alternative. Decor looks grand probably was a 5 star back when it opened but not anymore.

Ưu điểm: Location was ideal room could have had a little bit of sunshine did not use the pool but it looked okay

Khuyết điểm: nothing for our purpose it was good

Ưu điểm: The area.

Khuyết điểm: The breakfast.

Ưu điểm: I liked the admophair the staff the breakfeast and the other meals

Ưu điểm: location

Khuyết điểm: food

Ưu điểm: i asked to join the expo club as this was our 4th trip to your hotel. can you please send me the necessary forms to join. i was happy enough except that we didnt get to the pool and chill out area on 6th floor.

Ưu điểm: location and views

Khuyết điểm: bathrooms very old fittings

Ưu điểm: best location in tenerife

Khuyết điểm: bathrooms need refurbishing

Ưu điểm: We didn't like the room and we moved to the cleopatra hotel in the same resort wich was much cleaner and the view was awsome-to the ocean. The pool was cleaner.

Khuyết điểm: The furniture was old, the sheets were not as clean as for a five star hotel. The hotel was almost three stars.

Ưu điểm: swim poll

Khuyết điểm:

Ưu điểm: Good location, very friendly staff, good cuisine, very clean and comfortable.

Khuyết điểm:

Ưu điểm: Relaxing and friendly

Khuyết điểm: No

Ưu điểm:

Khuyết điểm: Room smaller than expected

Ưu điểm: Comfort and clean, excellent food.

Khuyết điểm: The sun came late on my balcony

Ưu điểm: Great reception staff. Carl was particularly helpful. Delicious breakfast with loads of healthy options like dairy-free milk, a wide range of fresh juices plus chlorella, spirulina etc Comfortable bed, nice pool with shallow as well as deep ends. Nice to have Pilates poolside each morning. Good location close to the main beachfront strip.

Khuyết điểm: Noise. I requested a quiet room however the gap under the door is quite wide so you can hear any conversations in the hallway like they were in your room. Plus there was quite a lot of noise by the pool in the mornings with garden upkeep and general maintenance. Also there is a bar nearby that plays live music very loudly in the evenings so if you are an early(ish) to bed person like me it's not ideal. Loungers are all lined up in rows and feel like they are on top of each other so if you are near any smokers, it can ne annoying and frustrating to have to move multiple times to avoid them. I've stayed in quite a few 5 star hotels and while the breakfast buffet is definitely 5 star quality, I didn't feel the value for money ratio was on point for me.

Ưu điểm: Everything

Khuyết điểm: Nothing

Ưu điểm: Great breakfast - very good selection which would suit even the fussier of eaters. The pool was very nice - especially the temperature. The staff were extremely friendly and helpful. Great selection of fitness and entertainment throughout the day.

Khuyết điểm: The room was slightly small - the wardrobe was very small so would be a problem if there's 2 of you.

Ưu điểm: Excellent service Nice Scandinavian design concept in the hotel One of the best buffets in hotels I've ever enjoyed

Ưu điểm: It was a family holiday with our 6 years old son. We were on half-board. We arrived the hotel around 01.00 and could have something to drink and eat at the restaurant. The meal was always delicious and had big selection of food. The hotel staff was helpful and friendly. The room was clean and comfortable. The location of hotel was near the grey sandy beach.

Khuyết điểm: The room was on the 6th foor but we could hear noise from bart at night. We had to pay for teh drink at dinner.

Ưu điểm: Close to the beach, and very close to the shops and nightlife.

Ưu điểm: Very friendly staff, very spacious and comfortable room, good choice of evening programs

Khuyết điểm: limited choice of vegetarian food

Ưu điểm: It was a nice location if you're looking for a laid back trip. Out of the main hussle and bussle. Welcome juice on arrival was nice. Breakfast great! Activities staff very friendly.

Khuyết điểm: Reception staff were not overly friendly when approaching them. It was overpriced and definitely not what I would class as a four star hotel. The toilet was leaking, when we arrived the third bed had been half made, the door on the room wide open and the mattresses were old and all you could feel the springs when trying to sleep. There was also no room information, you did not know how to contact reception or dial out. There was no hotel information on activities provided.

Ưu điểm: Meal was very goods and location is perfect.

Khuyết điểm: The beds in the room are not very comfortable.

Ưu điểm: I especially liked the pool, the view from our 4th floor room, the fun activities and friendly staff.

Khuyết điểm: I didn`t like that we had to pay for drinks at dinner, they didn`t even give us water for free and that they didn`t offer us anything for being in the honeymoon (other hotels offers honeymooners champgne, fresh fruits or flowers).

Ưu điểm: Well located nice comfortable hotel

Khuyết điểm:

Ưu điểm: excellent food and excellent staff

Khuyết điểm: poor internet connection

Ưu điểm: The service/ The staff was friendly and professional

Khuyết điểm:

Ưu điểm: Liked location and size and the fact there were no problems getting bed s around pool.

Khuyết điểm: no

Ưu điểm: The entire place was just beautiful and arranged with so much detail. The staff was very attentive, sensitive, polite and friendly with everyone. The pool area and Beach Club were very relaxing places. Exercising in the gym with that fantastic view of the ocean was a unique experience.

Khuyết điểm: Maybe some music at the bar after the entertainment? Would have been a bit more inviting to stay just a little longer.

Ưu điểm: We had upgraded to Club which was great as it gave you a more exclusive holiday , with access to Bali Beds & an area where you could help yourself to drinks & nibbles most of the day. The food was a very good quality & plenty of it with good friendly staff catering to any need you had. The pool on site not huge but ok with another pool down by the sea which is public as well. All staff whether in the restaurant , cleaning your room or anywhere else are a credit to this hotel.

Khuyết điểm: There really wasn't anything we disliked about this Hotel as it was in a great location with , lovely palm/date trees & other greenery all around the complex & a beautiful of the ocean.

Ưu điểm: The variety provided at breakfast was unbelievable- most types of fresh fruit, cereals, bread, cooked food and pastries. We selected the bigger room and we were very glad, The bathroom was really spacious with bath, shower and toilet all separate. The grounds were really nice with a series of pools surrounded by palm trees and flowering shrubs.

Khuyết điểm: The staff on reception in general were good on arrival and for the most part on other occasions but some weren't that friendly on other occasions.

Ưu điểm: The location, pools and the restaurants which were excellent and offered a wide variety of food.

Khuyết điểm: Our room was very disappointing. Despite staying at this hotel on several occasions we felt that on this occasion we had been put in a room which was rather neglected - broken wardrobe doors, no table, rather grubby walk-in shower floor with a leaf sprig in a vase and a minute balcony with weeds growing instead of plants/flowers. A shame as it let the hotel down as a whole.

Ưu điểm: Beautiful hotel,staff lovely, close to everything, will definitely go again in future

Ưu điểm: Excellent in every way

Khuyết điểm: Nothing

Ưu điểm: staff friendly and helpful. Outside area well maintained.

Khuyết điểm: Club receptionist could be friendlier and more curtious on arrival.

Ưu điểm: The hotel is on a beautiful location

Khuyết điểm: The location of the room where I stayed, the big noise from the road

Ưu điểm: The hotel style is beautiful and in a great position. Bed was very comfortable

Khuyết điểm: Room is quite tired and needs updating. Food in Italian restaurant was poor quality. There was a burst pipe when we were there and when the water came back on, it was brown, but we were not given information on whether it was drinkable until we phoned reception who said it wasn’t. No parasols on Club terrace. It was too hot to sit in the sun so we took a drink and snacks back to our room. We received a letter telling us not to do this which was quite rude considering the circumstances. Ate at the Argentinian restaurant which was nice but very expensive. Have eaten previous in Las Rocas, which was very poor.!This should be a top class hotel but your restaurants let it down. Most of staff very pleasant, but not all. This is our second time visiting and I’m very sad to say that it will probably be our last unless there are significant changes

Ưu điểm: Breakfast was excellent, pool area also excellent. However the restaurant Las Rocas although very nice was mildly disappointing.

Khuyết điểm: All good.

Ưu điểm: The design of the room. Good breakfast

Khuyết điểm: Even thought I payed for a room with spa circuit, when I got there I found out that the turkish bath that was supposed to be included in the spa, was not working. As I had no spa, I asked to the hotel staff to pay only the room and not the spa, but they refused. I found this as a lack of respect for the clients.

Ưu điểm: Good room, excellent breakfast with rich choice of meals, friendly/helpful hotel staff, good location, relaxing atmosphere. We were able to check in quite early in the morning.

Khuyết điểm: Relatively cold water is saltwater swimming pool (freshwater pool was ok), overpriced "Las Rocas" restaraunt; automated doors to seaside promenade sometimes were not working

Ưu điểm: Services and architecture

Ưu điểm: Good hotel, really different (positive) from others in that area, nice pool area.

Ưu điểm: Location: very near to beach, shopping, walking avenue, beautifull garden,food: buffet excellent

Khuyết điểm: Gym facilities: old from the 8o ties, promoted as belonging to the hotel,but the first thing when you enter the staff of gym will warn the client: " the spa and gym is independant and not belonging to the hotel" for gym you have to pay: 7 euro: a real shame.

Ưu điểm: Good food,

Khuyết điểm: Two days without water due to ongoing work, also we paid very good money for our room which was just average with no view and on Level 8 directly above the everyday 4am very noisy glass bottle recycling wagon, just kept getting woken up when this happened, I feel for anyone stuck above this

Ưu điểm: Open spaces . Good pool , pool bar staff excellent

Khuyết điểm: Room was dirty on both balconies after sand storm . Should have been checked before we checked in . When reported still wasent done then I had to phone it in again . Jacuzzi was filthy and didn’t work . Staff asked to attend they didn’t bother . The buffet staff are horrendous / poor English / took 30 min to get a drink at dinner . Finished my food before a drink ! Was just generally a poor show all round . I understand the hotel was under pressure but when hotels across the road are fully functioning pools and try to explain to my daughter that this hotel is just slow at acting ... not 5 star either ... 4 star hotel 3 star food max .

Ưu điểm: Very nice if you have the Level package, free drinks and snacks. The Level breakfast is nice and staff attentive. Warm pool, clean and organised. We would definitely go back to this hotel, however they could make it better with just a few tweaks

Khuyết điểm: Good hotel but these would improve it; • Life Guards need to actually watch the kids in the pool, they never even look at the pool never mind guard it • Kids shows could be in a better location and have a bar • Kids club should have a registration process and safety procedures. There none existent, your child could easy run off and no one would know, especially as the lifeguards dont watch the pool this is a huge danger

Ưu điểm: Nice terrace with good views. Very nice bathroom

Khuyết điểm: We paid a premium for "the level". After one day the facility switched venues to an area which was unsatisfactory and less premium than the main restaurant. Good food but overall not great value for the money

Ưu điểm: Both the breakfast and dinner buffets were great. The general atmosphere was relaxed. We liked the location above the main hotel complexes. Our room was spacious (Deluxe twin room) A short walk down to the beach. Easy access to mountains.

Khuyết điểm: We had to remind the reception once for the unmade room. During a couple of days, we didn't get any water in the middle of the day. It was, however, allegedly a general problem in that area, not dependent on the hotel, happened just after the bad sandstorm.

Ưu điểm: I would recommend this hotel if you want a quiet time, in lush green gardens and perfect peaceful ambience. Stunning views, lovely room, heated pool and relaxing time spent at this hotel.

Khuyết điểm: For a top hotel charging premium prices it could do better. The service in the restaurant was poor, staff over worked and dirty dishes left on tables. The meals aren't replenished often enough and food repetitive. The Level breakfast is amazing, but the day-time nibbles poor and the same for the whole period of the holiday. Also very hilly, but expected this in del-Duque. Never felt like stay went out their way to please, help or assist.

Ưu điểm: The staff was so impolite

Ưu điểm: The food was v good and the facilities were good It was reasonably placed for the sea with a 10 min walk but needed to be fit for the walk

Khuyết điểm: A family hotel and noisy in Dining room and some parents used Terrace bar as a creche

Ưu điểm: good location, beautiful ocean views, friendly reception staff. good choice of food.

Khuyết điểm: cold water in swiming pools

Ưu điểm: 1. Wonderful panorama - the Breeze bar :) 2. Palm trees 3. Cats

Khuyết điểm: It would be probably good to improve the catering sevices for "all inclusive" type of tourists, as there were a few cases when the food suply was not sufficient for everyone at peak times. In general, everything was delicious and the personnel in the restaurant were especially polite and kind. Thank you for everything.

Ưu điểm: location and very nice view

Khuyết điểm: as all inclusive hotel it should have the drinks in minibar in every room, the rooms equipment and bad need to be renovated

Ưu điểm: good amenities with great friendly staff.

Khuyết điểm: location. too far away for me. cold, poor quality food

Ưu điểm: Fabulous views from bar, restaurant, pool over the whole bay! Even in the evening you can just sit down outside on the terraces overlooking all the lights en the stars ... as background during day and night never loud music... or radio's .. at the terraces on the bar was always easy listening jazzy music what pleased young and old hotelguests!

Khuyết điểm: I heard that last year (and before) there were allways fresh white napkins at the restaurant - now there were washable (plastified) clothes... also your received in the past (as a regular guest ) every day a journal in your language it.s a pity they dont do anymore those little things .....

Ưu điểm: amazing view from balcony, staff always ready to help, food, pools well maintained, garden arrangement

Khuyết điểm: maybe it would be a good idea to have king size beds in some rooms which also should be more comfortable

Ưu điểm: Location and layout was excellent, as was condition of buildings and rooms

Khuyết điểm: Dining area background music pathetic, generally room was too warm, yet windows stayed shut. There is a butiful open access to the pool area but doors stayed shut, it would have been nice to eat in the open or have the appearance of being open.

Ưu điểm: the gardens, food, and the parrot Paco :)

Khuyết điểm:

Ưu điểm: The reception staff were good and helpful

Khuyết điểm: The food, mostly not warm enough

Ưu điểm: Hotel fab. Lovely big room.

Khuyết điểm: No fault of hotel but to help with measures against the spread of Covid 19 all facilities, pool areas closed and guests told to stay in rooms.

Ưu điểm: We had an amazing week at this lovely hotel. Best Jacaranda is a large hotel, yet it doesn't feel crowded due to the many swimmingpools and several relaxing areas. We loved the fact that it's very clean, our room was cleaned daily. We also enjoyed the breakfast and dinner in buffet style. Lots of choice, very tasty and fresh. I simply can't imagine how other people would complain about the food being repetitive and poor quality. Every evening there was a theme, we had spanish theme, mexican, italian, mediterranean, etnic/arabic and one gala evening. The highlight of our holiday was the heated swimming pool, absolutely amazing, the children spent a huge amount of time in the pool. We had a room facing the swimming pool at the 7th floor, and loved our view. The restaurant is big, which is something you can expect when you book a holiday in such a large hotel, yet each time we were able to find a table. The staff was friendly and hardworking. We have been to many hotels and Best Jacaranda is one of the best. Ignore the bad reviews, Best Jacaranda is a great hotel! We would certainly love to come back in the future.

Khuyết điểm: It's really hard to find negative points about this hotel. As mentioned by other guests, we were approached at least 8 times by the photographers at the restaurant as well as during day by the pool. After several polite no thank you, you would expect they would stop. We were also not very impressed by the surroundings, hardly any normal shops, only tourist shops or very expensive ones by Playa del Duque. This is of course not the fault of the hotel. We loved the Playa Fanabe beach though, very lovely beach. Also, hardly negative, the food was too good and too much choice, I gained 3 kg's during our stay :)

Ưu điểm: Hotel was closing and the staff from reception was unfriendly

Ưu điểm: Location is good.

Khuyết điểm: Hotel is tired, food ok, but nothing interesting. Not good value for the money, there’s much better places in Costa Adeje.

Ưu điểm: Good room and beds. Even the sofa bed. Had a wiew towards the mountains. Lots of food to choose from. Really good breakfast. Dinner had different themes every night. Spanish and Gala nights where really good. The gym was pretty small but adequate. Not so many free weights though. Just dumbbells. Animation team was nice and offered sports, games, aquagym and minidisco. Didn´t go to the shows at night. Poolarea is good and has pools for every age and taste. It is located on two different levels. The upper is calmer but has no heated pool. Didn´t stop my kids though. The lower is bigger and has one really warm pool. The pool bars are fairly good and serves lots of snacks (on the all-inclusive). Good attentive and serious life guards. There is only a short walk down to playa Fanabe, which is a really nice beach. Lots of restaurants, shops and activities there. We went on a dolphin/ whale safari with WhaleWatchTenerife.org. It was so amazing.

Khuyết điểm: The hotel and reataurant is really big and a bit unpersonal. The restaurant personel works hard, but at rush hours there are too few of them. The main (piano)bar has really slow service at night and the bartenders are not that good at mixing drinks either. The bar next to the restaurant is quicker at least.

Ưu điểm: Managed to get sunbeds easily enough.

Khuyết điểm: One of the pools was shut down, the rooms were very tired and jaded as well as being unclean (requested a room move as the shower door was covered in scum). Got a room change but was still not up to the standard of a 4 star hotel and the fridge door was hanging off. Shower was old and trickled. The food in the restaurant was lukewarm (except for the food cooked by the chef in the dining room). One of the lifts not working properly. The towels we received for a 10 euro deposit were like old dishcloths and pretty threadbare.

Ưu điểm: Breakfast really nice and the staff all friendly!! Restaurants at night also very delicious.

Khuyết điểm: The swimming pool area is a bit crowded also the location is inconvenience.

Ưu điểm: Spacious and clean room. Both bath tube and shower. Comfortable and huge bed. Good choice of swimming pools and peaceful pool area. Very delicious breakfast and dinner with enough variation. Every evening you have different theme dinner and live music. The staff was polite and nice. Alltogether we enjoyed peaceful and relaxed athmosphere without noise.

Khuyết điểm: Sofa in the room was not very comfortable to sit, needed pillows.

Ưu điểm: We had a fab time here e stayed in a villa had booked a garden villa but on arrival we were upgraded to a two story villa with jacuzzi on the roof terrace could not fault the service from the staff at all they were very attentive . The villas were very comfortable the bed especially was amazing bests sleep iv had.

Khuyết điểm: Walkin up the hill from the beech lol (there is a shuttle bus we just chose to walk)

Ưu điểm: Friendliness of the staff and size of the bedrooms

Khuyết điểm: Coronavirus!

Ưu điểm: Very clean corona measures, great room, good pool, good breakfast

Khuyết điểm: The bathtub was broken, a lot of people at the pool

Ưu điểm: The sea view and balcony. The size of the bed and room.

Ưu điểm: The spa is amazing! The staff were all lovely, food at the buffet (breakfast and dinner) was of a high standard. Lovely lagoon swimming pools and the double sunbeds are amazing - if you can get one!

Khuyết điểm: The reserving of sunbeds with towels and books is out of control and unmonitored. There are signs up everywhere saying it's not allowed but noone takes any notice. It's very unfair and they need to actively dissuade people from doing this.

Ưu điểm: The design and style of the hotel, the large (55m2) bungalows, the choice at the buffet, the products in the bathroom (Hermès), the massage shower and the friendliness of the staff (i.e. most waiters and the very professional staff at the reception).

Khuyết điểm: If the buffet offered a large choice and fresh as well as tasty products, these remain rather simple in general. The "Entrecôte" was excellent! Real gourmets should probably try the gourmet restaurant of the hotel. The beach is a few minutes' walk away and the hotel is situated on a hill, but there is a bus shuttle and the hotel offers some nice pools. There is no possibility to get a single room.

Ưu điểm: Very big, clean and comfortable room and terrace. The stuff is very polite and nice. The brekfast is perfect

Khuyết điểm: The hotel is situated far away from the sea and from the city center.

Ưu điểm: This was a superb hotel, with very helpful staff giving excellent service and providing what I would assess to be some of the best half-board food that I have experienced. I recommend taking the half-board option for €35 per person per day from the outset. The pools were well kept, bar food was very reasonable and portions large for the price charged. The suite with upstairs private sun area and personal jacuzzi looking out to sea was a special touch and very well done. Golf was organized with absolute ease and free transfers by the hotel staff to local courses was provided free of charge. Finally, the al a carte restaurant was simply superb with the 7 course taster menu firmly recommended.

Khuyết điểm: Noting this was a 5 star hotel, the staff were, on occasion, under resourced. It was not their fault at all as they worked very hard to provide us with great service, but a few more on duty during busy periods would have made the service even better. Also, the location is at the apex of a reasonably busy road which took the shine off what was otherwise a holiday oasis amongst a fairly built up area. That said, it was a relaxing 5 day stay for two adults.

Ưu điểm: It was very luxurious and the facilities are excellent.

Khuyết điểm:

Ưu điểm: Everything was nearly perfect. Breakfast - amazing choice and quality. Rooms are spacious and very comfortable. Overall style and design - excellent... But, people is the main asset of this Hotel - the personell is superp, helpful, proffessional and friendly. Exactly what you expect from a "real 5 star Hotel". Thanks !!!

Khuyết điểm:

Ưu điểm: The comfort, friendleness of the staff and the spa.

Khuyết điểm: Evening meal was poor, in fact very poor for 40 euros a head. Eating out was so much better and cheaper. However Breakfast and lunch were always good.

Ưu điểm:

Khuyết điểm: not consistent service at lunchbar at lunch time. Otherwise no complaints

Ưu điểm: Nordac walking, some other keep fit routines and massage

Khuyết điểm: Lack of vegetarian options on menus

Ưu điểm: Really good food, everytime something different. Clean rooms, friendly staff. Would recommend to everybody

Khuyết điểm: Nothing

Ưu điểm: We would definitely stay in this hotel again ... we really loved it

Khuyết điểm: I think evening entertainment started a bit too late ... my kids were always too tired by 8.30

Ưu điểm: We've been here for the second time this year, with our three children, and it's still a very good place to go for relaxing. Pleasant ambience, good location, very good staff, wonderful swimming pools and last but not least the food is very good and varied.

Khuyết điểm: The garbage around the swimming pool can be removed faster.

Ưu điểm: Food was nice, the serving staff was lovely, other than few very rude ones at the reception.

Khuyết điểm: Cocroaches in the rooms every day. When we brought it their attention their said they will sent their team, but our room was not even mopped that day! Nothing was done, no room change offer etc, even 11 year old daughter had to kill the cocroach herself, very distressing for her. No British channels throughout the 10 day stay although we brought it to their attention every day. The comment from the reception was 'but you have other channels, like Spanish, don't you?' Very loud music at the pool which is nice for kids maybe not for everyone.

Ưu điểm: Nothing

Khuyết điểm: The customer service was not the best and I was offered the wrong room to what we have paid for

Ưu điểm: We actually liked everything! Location is great, staff was amazing!!! Everyone was so nice, polite and always with smile! People working in the hotel are great! Our family had the best time! Our 7 years old enjoyed all the attractions in there, staff was really keeping everyone entertained! Food was great too.

Khuyết điểm: Some days at the pool area was smelly, we actually don't know where the smell was coming from, but it was really strong.

Ưu điểm: The food was good. The Room was good and the the balcony had a great view. The swimming pools were good but rather cold.

Khuyết điểm: The air conditioning was not good enough and I am not sure we will come to you in summer time with this air conditioning.

Ưu điểm: Nice views excellent location for walking sunbathing.

Ưu điểm: Myself and my daughter loved everything about this hotel eg staff,animation team were brilliant food was lovely very clean hotel great location best hotel ive been to in tenerife loved it that much hoping to go back in july 2011

Khuyết điểm: Absolutely nothing everything was great

Ưu điểm: beach was close

Khuyết điểm: poor rooms, food better but not for 4 stars

Ưu điểm: Location and hotel facilities.

Khuyết điểm: Room,lack of conveniently placed elect sockets. Bed on wheels not very stable.In all room not up to standard compared with other facilities in hotel.

Khuyết điểm: 1) couldn't find booking 2) took us to a double room when we clearly needed 3 beds with a 3 yr old 3) couldn't use any facilities outside on last 3 days because of smashed windows etc

Ưu điểm: Great policy against single use plastic

Ưu điểm: Great location, close to beach, plenty of shops, bars and restaurants nearby. Views from pool out to sea are lovely. Refurbishment has much improved communal areas of hotel. Excellent selection at breakfast, was pleased they had soya milk and other alternatives, lots of choice and decent quality.

Khuyết điểm: I wasn't very impressed with the room, it was pretty average, more like what you would expect at a 3*, it could be much nicer. Bathroom was dusty. It would be nice to have a kettle in the room. Such a noisy hotel! Bingo and games by the pool so annoying when trying to relax, music coming from entertainment until midnight every night. People noisy in corridors and doors slamming, noise proofing isn't great. People allowed to reserve sunbeds with towels at pool. Balcony didn't get sun at any point during the day which was a shame.

Ưu điểm: As it was our third time in Costa Adeje (all in 4 stars hotels ) we can cleary admit that this was the best experience so far. The hotel is spotless clean and offers great services: excellent meals (big variety with thematic gourmet evenings, plenty options even for people with certain dietary restrictions - gluten free, vegan etc), very talented and friendly entertainment team, helpful staff, clean pools and even a mini waterpark (great for kids and adults) etc. Also as a super plus, i would mention the excellent location of the hotel, just few minutes away from the beach, a big bus station where you can take the airport express bus, Siam Park and great commercial centers (ex. Boungaville Playa, San Eugenio - excellent prices and Mango outlet).

Khuyết điểm: Everything was great. But for the sake of this review i can suggest fastening the check- in at rush hours, house keeping services (one day they came only at 3 when we were resting) and increasing visibility of the activities schendule.

Ưu điểm: Staff were all very friendly and helpful

Ưu điểm: The room was basic but the hotel was excellent, half board was a good deal and the food choice very good. The hotel was in an good position for the beach, bars etc.

Khuyết điểm: None

Ưu điểm: Hotel very nice and in good location. Food really nice with plenty of choice. Two big swimmingpools and well equipted new gim. Very friendly animation team (international).

Khuyết điểm: Rooms furnitures quite old...and I would say the same about other hotel guests;) 70% of all guests were over 70 years old..mostly British..In the morning they booked best places near swimming pool (thou it is not allowed) and spent there no more then 30 minutes in the afternoon...Slow lifts especialy during meals..better take floors 1-3 and use stairs if possible.

Ưu điểm: The location near the beach was excellent. The food was varied and delicious (we had halfboard). We also liked the active animation-team and the entertainment (for both kids and adults). The much-needed airconditioning did it's job perfectly during the hot weather. The room was big enough and kept clean, it also had a nice seaview from the balcony. And last but not least - the staff was very helpful and friendly.

Khuyết điểm: There's nothing really negative to say about this hotel. Maybe the fact that the drinks are a bit expensive at dinner/in the bar.

Ưu điểm: The choice of food at breakfast and dinner was excellent. Very attentive, hard working waiters. The hotel has bright and spacious puclic areas. There was good entertainment for families.

Khuyết điểm: There are not really enough lifts for the number of people staying in the hotel. Bedrooms could do with a refresh.

Ưu điểm: Nice location, beside the beach and promenade, friendly staff, nice breakfast and super view from our 8th floor room.

Ưu điểm: This is an excellent hotel in an outstanding location in Playa De Las Americas. Situated right on the beach, we used the small beach right outside the hotel a couple times, even though the shore was a bit rocky. A nicer, larger beach can be found on the other side of Puerto Colon, known as Torviscas Playa. The food was very good, and the selection was absolutely huge, although I have had better food at other resorts. There is certainly something here to be found for everyone. I had requested a room on a higher floor to avoid any noise that may occur at lower levels, and they accomodated my request with a nice 10th floor room with a beautiful view overlooking Puerto Colon, Torviscas, and the sea. All hotel staff was very accomodating!

Khuyết điểm: Hotel room was a bit small and out-dated, and in need of remodeling. Beds were very hard.

Ưu điểm: Breakfast, pool area, location.

Khuyết điểm: Rooms a bit outdated, elevators hard to catch.

Ưu điểm: We have stayed there often in the past and really like the warmth and professionalism of the staff

Khuyết điểm: Some facilities could benefit from a "face lift"

Ưu điểm: The breakfast buffet was very large. The view from the room and location were ideal.

Khuyết điểm: The bed was a bit stiff.

Ưu điểm: you could get easy from the airport to the hotel,it was very close to the beach, it had a very big restaurant with a good program, outside the hotel is the meeting poit for many trips like Jungle park, San Miguel Castel,etc, tv channels in 4languages english,german,italian,spanish

Khuyết điểm: the furniture and the painting in the hotel room are a little too old, and this was unpleasant(I speak on the behalf of my room)

Ưu điểm: Breakfast was fine . Staff very pleasant- Bar -excellent staff and highly professional *****

Khuyết điểm: Pool bar service poor. Pool beds occupied by people not using them. Very irritating. No dress code in pool restaurant. - unappetizing . Staff to scared to enforce rules. Both restaurants well below standard. Very disappointing. Menu description wrong.

Ưu điểm: The hotel was in a very nice area and we could walk to Playa del Duque or La Chalet for dining in the evenings. The pool area was excellent as well as the public area such as the breakfast room and the bar. We where also very happy with our new room after upgrading to a bigger room with big balconies and beautiful sea view. All the surroundings where great, service was really good and staff was very friendly.

Khuyết điểm: The superior room we were given was not up to our standard so we had to upgrade without being given any discount. The room was small and so where the balconies. Thereof, trees where shading the balconies so we decided to upgrade our room and we where very pleased with the new room we got. We got a little disappointed that they charged us full price for the upgrade even though the first room we where given was not up the the standard of a five star hotel.

Ưu điểm: The hotel was fantastic with all the facilities & attention to detail you would expect from a Sheraton Hotel. Breakfast & buffet dinner were delicious with lots of variation. Staff were extremely friendly & attentive. Although we spent most of our holiday out of the hotel environs as we were hiking it was a luxurious base to return to in the evening. Have already rebooked for September!!

Khuyết điểm: Absolutely nothing!!

Ưu điểm: Pool areas

Khuyết điểm: Food

Ưu điểm: Excellent hotel; perfect location; very good animation for kids

Ưu điểm: Very relaxing

Khuyết điểm: Too far out, not much going on in the area

Ưu điểm: Nice, spacious room.Beautiful swimming pools, Very good breakfast buffet.Quiet.Beatiful location next to La Caleta with good walking possibilities along the seaside.

Khuyết điểm: Mediocre restaurants. Drinks and food expensive.Premium De Luxe Room with sea view: somewhat poor view of the sea and closed in balcony.Better towels.

Ưu điểm: room was great, very clean and spacious. Nice walk to the beaches close to playa de las america.Staff is very formal

Ưu điểm: Although the hotel was only 35% full the sunbathing area on the lawned area as well as by the poolside was excellent and spacious. The breakfast was well provided for with free champagne if you wanted it.

Khuyết điểm: The prices charged for drinks and snacks were expensive, which we were warned about by the locals! I.E. 4.5 euros for half a litre of bottled water, which resulted in many people going to the local spa, across the road and stocking up with provisions, slightly embarassing when re- entering through the main entrance but unusally the staff did nit seem to mind this and on a good note we were actually provided with an empty 2nd fridge in our room, which we were told was for our own personal use

Ưu điểm: The tranquil atmosphere, we went to relax and we did.

Khuyết điểm:

Ưu điểm: Big room, good bed

Khuyết điểm: View could have been better

Ưu điểm: Staff were very friendly and the facilities were very good

Khuyết điểm: Restaurants were mixed. Food very good in Japanese, but service was appalling.

Ưu điểm: Excellent breakfast buffet, Great Spa with friendly professional therapists

Khuyết điểm: Staff/ service in Breakfast Room. Felt if you were not in a Club Room you were ignored

Ưu điểm: Location, comfort, peace and quiet in the rooms, beds, efficency of the staff and the hotel had a nice feel to it.

Khuyết điểm: Too many noisy children and having to struggle to secure a sun lounger from the Saturday onwards. Also, the restaurants and refreshments at the hotel were very expensive.

Ưu điểm: Everything .The standards are fantastic. Food in the dining room is great and service is outstanding.

Khuyết điểm: A little bit over officious with their rules around the pool and dining room dress code. Rules are great but must apply to everyone if you have them and be consistent. Seems to be one rule for some and not others.

Ưu điểm: The room were kept spot on. The variety of food provided at the buffet was exceptional.

Khuyết điểm: That there wasn't enough entertainment for the children except from the mini club . The playground was only opened at certain times .

Ưu điểm: It was luxurious just sorry had to cut holiday short through Coronavirus causing lockdown. Very well managed by Hotel. Thank You

Khuyết điểm: Nithing

Ưu điểm: The rooftop pool was fine and location was good

Khuyết điểm: Was not keen on being pestered by cleaners wen leaving and asked for sea view got mountains and very very noisy wiv deliveries indeed the hotel is defnately not 5 star overall in my opinion

Ưu điểm: Far from a 5 star hotel.The H10 conquistador is a superior hotel

Khuyết điểm: Dated rooms,bathrooms terrible,cold food.3 star at the most.

Ưu điểm: Hotel was clean and well maintained Breakfast was superb

Khuyết điểm: I didn’t like the layout of the hotel - for me it was too big and too difficult to find the elevators and when you did find them they didn’t go to the floor I needed.

Ưu điểm: Every thing, all staff very friendly.

Khuyết điểm: Nothing to report

Ưu điểm: We did not like this property at all. Every old and tired, unhelpful staff, dirty & basic. Do not take families to this hotel. Kids club had our daughter playing on a very dirty floor, when i complained they were not interested. We checked out early and asked for a refund for the days un-stayed, it was a no !! Breakfast was horrible, cheap ingredients & cold coffee. We seen cockroach’s all over the hotel and lots of people seem to be Ill. If I was to rate this hotel it would be 3 star, you have been warned.

Khuyết điểm: We did not like this property at all. Every old and tired, unhelpful staff, dirty & basic. Do not take families to this hotel. Kids club had our daughter playing on a very dirty floor, when i complained they were not interested. We checked out early and asked for a refund for the days un-stayed, it was a no !! Breakfast was horrible, cheap ingredients & cold coffee. We seen cockroach’s all over the hotel and lots of people seem to be Ill. If I was to rate this hotel it would be 3 star, you have been warned.

Ưu điểm: I love the open air hallways and the outstanding staff - they are very helpful and friendly - from the cleaning staff all the way up to the managers.

Khuyết điểm: No real complaints - some of the shopping units were empty - this was a pity. They should offer local shops a 'free' day or night where they could come and use the units for free to promote and bring awareness of the local shopping area.

Ưu điểm: We enjoyed our stay here. Staff were very friendly and helpful. The hotel is also very clean and at anytime of the day you can get a sunbed. Poeple who reserve beds are in for a shock as the hotel lifts all towells and belongings from unoccupied beds - very relaxing holiday indeed.

Khuyết điểm: My down side was the food. I am really glad we were bed and breakfast only as the breakfast was a big let down and speaking to various people around the hotel the food in the evenings was not of 5 star standard. 1 couple said they have eaten out all week as the food was terrible. Five star - I don.t think so I would grade the food side of the hotel a poor 4 star. The hotel room should also have tea making facilities in the rooms.

Ưu điểm: It was quiet. Great value for money. Loved the padded matressed sun beds. Also great to have 2 sunbeds on the balconey.

Khuyết điểm: No iron despite saying on website you could get one in reception which resulted in me having to buy one. We Arrived at 2Am due to 2 hour delay at airport and despite ringing the hotel beds for the children were not ready and they were exceptionally hard.

Ưu điểm: I throughly enjoyed the pool/decking area on the top of the hotel it was very relaxing and peaceful, just what the doctor ordered.

Ưu điểm: Being able to choose location of room

Ưu điểm: Very comfortable hotel, great value, location

Khuyết điểm:

Ưu điểm: room size and cleanliness

Khuyết điểm: too impersonal

Ưu điểm: Truly a grand, impressive entrance and hall. Spacious rooms, comfortable.

Khuyết điểm:

Ưu điểm: efficiency of staff

Khuyết điểm:

Ưu điểm: The hotel was as advertised and an enjoyable experience.

Khuyết điểm: You had to pay into the hotel gym. This is not what you expect from a 5 star hotel and seems a cheap attempt to get extra cash out of their guests. One expects a hotel of this size to have its gym available at no cost and indeed, I have not come across this before. Also, the choice of food available, esp in the evenings, was limited with not much variation.

Ưu điểm: Even in the current climate of lockdown the staff were extremely professional with good advice

Khuyết điểm: The hills are steep around the property for the less able

Ưu điểm: Been before excellent place and location

Khuyết điểm: We got phoned yesterday to stay in room due to the corona virus as everywhere is in lockdown was asked about checking out at ten and was told we couldnt sit about at the hotel we would have to book the room for an extra day for 40 euros or go to the airport so i said we would stay for 40euros then got phoned to see why we hadnt checked out and was told it was 60 euros or get out and go to airport so ive paid the 60euros rather than be stuck at airport for 12hrs

Ưu điểm: The facilities

Khuyết điểm: The sofa bed

Ưu điểm: Arrived Monday evening - sorted out safe and put passports and money in - next morning it wouldn’t open with our code so had to ring reception They came and opened it and all money gone

Ưu điểm: For us it was a combination of a family trip with a business trip. We used the hotel really as a base to sleep in, so we did not use much of its facilities, such as the pool. The staff was helpful and professional. The underground parking was a good value and very convenient.

Khuyết điểm: One just has to like the places like this one. We saw that people were having fun there, but we just did not use much the resort's facilities.

Ưu điểm: Room was great,clean, with all facilities we required for our stay.An easy 5 mins walk to beach and plenty of good restaurants and pubs nearby.

Khuyết điểm:

Ưu điểm: near the beach

Khuyết điểm: fold down bed

Ưu điểm: Sunset Bay is an ideal complex to stay and relax, excellent facilities all way around the complex, nice atmosphere around the complex too. A good mix of people around.

Ưu điểm: proximity to beach andshops

Ưu điểm: entertainment value and the central location

Ưu điểm: Excellent Location + very friendly and helpfull reception staff + cleaners do a great job of the apartments always smiling and happy a big thank you

Khuyết điểm: Not enough sunbeds around the pool area + people going down early and putting thier towels on the sunbeds to reserve them, saying that, i would still recommend this hotel and would go back thier again this was our second time thier.

Ưu điểm: For the money it was decently appointed accommodation, clean, with decent service from the staff

Khuyết điểm: Location - don't go looking for a quiet time.

Ưu điểm: That they supplied us with a barbeque for our use

Khuyết điểm: The block we were in was above the bars and restaurant and was therefore noisy.Also apartment needs updating in places

Ưu điểm: weather and lots to see, in the hub of activities and the beach.

Khuyết điểm: the steps!!!!!!!! to the rooms.

Ưu điểm: very well located ,friendley, accomidation

Khuyết điểm: furniture a bit dated and uncomfertable

Ưu điểm: Staff were friendly and helpful

Khuyết điểm: Bath and toilet not private No proper bar to relax in

Ưu điểm: Love this hotel. I travel a lot and this is something else. Staff are amazing, rooms lovely and very comfortable, great breakfast buffet - I counted 8 different types of milk. Great location, right by the beach and La Caleta is a 30 minute walk away, there are some lovely restaurants there overlooking the sea. Thoroughly enjoyed the massage I had in the spa too.

Ưu điểm: Everything was excellent

Khuyết điểm: Nothing

Ưu điểm: Everything

Khuyết điểm: Nothing But stay ruined due to corona

Ưu điểm: Breakfast buffet and the spa.

Khuyết điểm: Non-functioning portions of the spa circuit, lack of transparency of the in-room international phone rates.

Ưu điểm: Excellent hotel with good selection of restuarants, nice pool area and friendly staff!

Khuyết điểm: For the price paid & star rating I would have expected; - 1 - internet access in the room - 2 - more/higher grade Audio & Video equipment (no radio, cd- or DVD-players and an old 22-inch tv) - 3 - Mineral water or a bottle of wine and/or fresch fruits etc to be in the room as a welcome gesture on arrival!

Ưu điểm: All facilities close together in one area

Khuyết điểm: Having to carry suitcases up a steep hill as coach drop off is at the bottom

Ưu điểm: The pool was lovely with no problem in getting a sun bed when required. The dinner and breakfast first class But on the cards indicating what was in the dish were seldom in english language also some more vegetables at dinnerOur

Khuyết điểm: Our balcony view . we stayed in room 442

Ưu điểm: staff were fab, Food & drink was fantastic. Very clean place loved it!!!

Khuyết điểm: rooms a bit dated but understand its being modified

Ưu điểm: Great value

Khuyết điểm: Nothing

Ưu điểm: Facilities were good but unable to use them due to lockdown for covid 19

Ưu điểm: Everything was great in this hotel facilities staff food pool location all fantastic only problem for me was no aircon in room

Ưu điểm: Extremely friendly staff, very comfortable and clean rooms, and the all inclusive buffet was beyond all the expectations. Meal varies enormously, and the cuisine was heavenly. Service is professional and quick at the pool bar, and the staff offers various activities during the whole day.

Khuyết điểm: Absolutely nothing - one of the best holidays we ever had.

Ưu điểm: The facilities, rooms, staff, food, entertainment team were all excellent. They are all out on a mission to give you a comfortable and memorable stay.

Khuyết điểm: Plates and cutlery can sometimes have food stains due to probably dishwasher quick wash. But won’t fault on this, because it’s probably an oversight and can be easily corrected.

Ưu điểm: The hotel is well positioned, near to Siam Park, restaurants, bars and bus station (i recommend renting a car). Food has a good selection, rooms are clean. Value for money.

Khuyết điểm: Furniture in the room was rather old. If you chooce HB drinks are not included during dinner (prices are quite expensive at the hotel). They could offer at least a glass of water and wine for each person. One thing we didn't liked is that we paid for a double room but we've got a twin room, quite small....

Ưu điểm: Good location, 5 minutes walking distance to beach, near shops, supermk. and buses, excellent and varied food and compliments to all the services related to the restaurant.

Khuyết điểm: The quality of the room: furniture little old and midlew odour and the fact that the hotel initially gives you a lower quality room and after there are a lots of posters in all the lifts and lobbies about how you can increase the quality of your room by paying an extra charge per day.

Ưu điểm: Very professional staff in restaurant, working very hard and always with good mood. Food is the best value of this hotel.

Khuyết điểm: rooms represent rather 3 star than 4 star class of hotels.

Ưu điểm: location, swimming pool

Khuyết điểm: smell in the room, loud noise from the street and the next room

Ưu điểm: The location was good. The animation was also good. The staff was good and this is not always the case in such big hotels.

Khuyết điểm: The room was very old and the bed not confortable at all. There was a big choice of food and it changed day after day but the quality was very poor. They have to reduce the costs I can understand that but it really was not good and you could easily feel it. No fresh juices and the coffee also horrible.

Ưu điểm: The staff were friendly and helpful and the location was good- not too far from the centre (8-10 mins walk from Veronica's Strip) but in a quiet spot with no noise at night. Also there was a supermarket and a taxi rank across the road from the hotel which was very convient. The pool and lounging area was very nice and I was travelling with friends but I imagine that young families would love this hotel as there always seemed to be plenty of activities for kids to do at the pool. The rooms were always cleaned very well everyday and the cleaning staff always came back later if we were in the room when they were on our floor. They never tried to rush us out.

Khuyết điểm: There is sign up at the pool saying that the reservation of loungers is not permitted, yet people do it all the time, leaving their towels on loungers for hours before they sit out. If they make this rule they should stick to it and remove peoples' towels who are trying to keep sun loungers! Be prepared to queue for loungers from about 8.30 am onwards as well because of this. But the pool was very nice other then that! Drinks at the bar were pricey so we regretted not getting the all inclusive package- it seemed a much better deal.

Ưu điểm: Good selection of food good preperation presentation good.Entertainment most evenings excelent value.

Khuyết điểm: Beds a little uncomfatable pillows rather hard.

Ưu điểm: Breakfast was wonderfull.Pools ware big and beautifull.

Khuyết điểm:

Ưu điểm: Front desk staff very nice

Khuyết điểm: Old and run down, room had musty smell and did not seem very clean.

Ưu điểm: The staff were extremely helpful and very courteous, nothing was a problem. The entertainment program was excellent with a different show every night, daily activities, and mini-disco for kids most nights which our son loved. Our room was clean, including carpets which looked reasonably new.

Khuyết điểm: The paving around the pool was dangerously slippery and although the lifesaver tried her best, it was hard to control some of the older kids running around it, so there were falls. Keep a tight hand on little ones.

Ưu điểm: Entire stay was fantastic as was the food and wine and service and the staff and their friendliness. This has just become our annual February destination of choice.

Khuyết điểm: nothing to report.

Ưu điểm: The staff are extremely helpful and friendly. Service is exceptional and the whole site is very well maintained and stunning to see. The villas are a little piece of heaven and we were made to feel very welcome and thoroughly looked after. Can't wait to return. This trip truly exceeded our expectations.

Khuyết điểm: Absolutely nothing, it couldn't be more perfect!

Ưu điểm: Loved everything from welcome from staff to facilities to space and ambience of hotel

Khuyết điểm: Nothing

Ưu điểm: Very tranquil setting, location of the hotel near walking and shops was good. They had upgraded the gym since we last stayed here, which was also accommodating, pool and sports facilities are very good. Rooms are very clean, staff friendly, a truly relaxing holiday.

Khuyết điểm: Disappointed with the spa area. The outside showers did not work, there were no extra towels for the sauna & steam room. Leaves all over the pool area. Prices online were different than the final bill. We upgraded to the half board, however it turned out more expensive, and in order to get a decent seating time, you had to book several days in advance. Otherwise some very good restaurants.

Ưu điểm: Grounds

Khuyết điểm: Cold pools only one heated the rest were freezing , quality of food room service and restaurants very poor McDonald’s is better . Hotel had no hot water for half a day ... asked could we keep the room until 1 pm (checkout is 12 check in is 3 pm) it was a NO! I’ve stayed here for 14 yrs and last couple felt it needs money investing in it especially the rooms and decor/floors... only about 8 sunbeds situated by heated pool so you have a view of children in pool meaning I had to get up 7 am daily to reserve beds so I can see my young son (single parent travelling). Another pool should be heated and more beds need putting so parents can see their children are safe the pool isn’t watched over constantly by any staff so I feel this is important . I personally think the 9-1030 pm entertainment is horrendous. It’s a big noise and really ruins the relaxing time I want on a holiday... after so many years staying here I’ve realised I have to change my choice of Tenerife hotel. It’s a shame because I’ve enjoyed it before and recommended it to others but management need to invest £££££££ upgrade it .

Ưu điểm: The whole place

Ưu điểm: kitchen, beach,evening performance, attitude to children, nice shopping, very comfortable climate.General impression is very positive.

Khuyết điểm: Too many steps and levels, difficult to walk with small children and old people

Ưu điểm: Good kitchen, a lot of restaurants and big territory

Khuyết điểm: I didn`t like that at first day of arrival accomodating to the room with yelow water, bad floor and without sea view.But in advance I made reservation the room on sea view. But after calling to reservation, next day I accommodated in dood room on upgrate rate.

Ưu điểm: Buffet meals are wonderful.

Khuyết điểm: No negative points.

Ưu điểm: Excellent grounds (landscaped beautifully), excellent service and staff. Spa is world class and well worth the experience. Extremely well suited for families with tons of fun for the kids.

Khuyết điểm: The bed was a bit hard for my taste and I found the restaurants to be a bit pricey but not too outrageous for the quality of food which was quite good.

Ưu điểm: room was very comfortable and clean, beautiful garden and very pleasure staff.

Ưu điểm: Outstanding location, excellent dining and friendly staff. We've already booked to return in late September.

Khuyết điểm: Resort on a very steep incline so not really convenient for less mobile guests. However, buggy service in place to ease this problem.

Ưu điểm: Finally relaxation and offload

Khuyết điểm: -

Ưu điểm: Location

Khuyết điểm: Old, dated, doesn’t take cash, breakfast was awful no variation

Ưu điểm: The room was very comfortable and clean.

Ưu điểm: Excellent food

Khuyết điểm: Waiters walking through the dance area loaded with drinks .An accident waiting to happen Porridge not available early

Ưu điểm: Position

Khuyết điểm: Smoking area on entry and small gym some machines didn’t work Woken by bin men at 4 in the morning every morning

Ưu điểm: Was big and spacious and the location was good.

Khuyết điểm: Didn’t think it was as nice as other 4 star properties in the same area.

Ưu điểm: Location

Khuyết điểm: Sun leaves left side of pool early afternoon

Ưu điểm: Location. Room.

Khuyết điểm: People reserving sunbeds with towels.

Ưu điểm: I found the hotel excellent in every way, the staff were very efficient and helpful. I stayed half board and found the food very good.

Ưu điểm: I liked for sure the spatious room and the view to the swiming pool. The food is good and I liked that impression I had - good management with smiling people. The personnel at the reception desk are profesionals and they gladly offer their support. Our compatriote - Adrian helped us a lot to organize our to Aeropuerto Sur and all his colleagues from the restaurant were doing their best to make our stay there a more pleasant one. The walk to the beach is a good opportunity to inhale that magnificent air of the ocean breze.

Khuyết điểm: A suggestion I have: I consider that a more variate fruit buffet at breakfast it would be an appreciate improuvement.

Ưu điểm: Family friendly & pleasant staff

Khuyết điểm: Could be difficult for people with walking difficulties going to anf from the besch

Ưu điểm: The staff are very friendly and very efficient. It is a very relaxing hotel to stay in. We were with our friends and our daughter with a 7 year old and we all loved it would go back again. The pool is excellent for children and the all inclusive is great value. It was our second time there and we will definitely be going back when the ash cloud is over.

Khuyết điểm: not 1 complaint

Ưu điểm: Rooms size is very good, big balcony, variety of food in breakfast and dinner, cleaning is excellent, very good location for family vacation

Khuyết điểm: reception stuff was not friendly, rooms are bit tired, also bathroom

Ưu điểm: The Location of the Hotel was very good with just a short walk downhill to Fanebe Beach. The All Inclusive element was very good value considering the Euro/Pound exchange rate.

Khuyết điểm: The breakfast buffet was a bit manic!!

Ưu điểm:

Khuyết điểm: I did not like having to stand in line for tea or coffee in the morning. I do not think this ia 4 star standard.

Ưu điểm: Friendly staff and hotel facilities

Khuyết điểm: Brakfeast

Ưu điểm: Weather and food

Khuyết điểm: Our child was abandoned and left unattended at the kids club

Ưu điểm: The position was good

Khuyết điểm: The pool area wasnt the best we have had before

Ưu điểm: Best hotel I’ve ever stayed at. Highly recommend.

Ưu điểm: Great location, very big hotel lots of space you didn’t feel overcrowded. Great staff all very friendly and helpful.

Khuyết điểm: Nothing

Ưu điểm: Excellent location, really 5 Star hotel, nice heated pool and the pool bar. Good food with more choices than you can imagine. AI-drinks at pool bar.

Khuyết điểm: nothing

Ưu điểm: Beds and staff were great

Khuyết điểm: This is a very old and tired hotel. The rooms have had a cheep upgrade. Not very nice at all. Your paying 5 star rates for a 3 star hotel.

Ưu điểm: Choice was very good,staff pleasant and helpful, very clean.

Khuyết điểm: It was fine

Ưu điểm: Great location, staff really friendly.

Ưu điểm: Location

Khuyết điểm: My phone charger disappeared

Ưu điểm: We like everything except the mattress

Khuyết điểm: The mattress

Ưu điểm: Location

Khuyết điểm: Kids prefered facilities at the Iberostar Costa Colero , needs more for children , playpark ?

Ưu điểm: The saltwater swimming pool was excellant and the reception staff were very helpful and efficient. The spa was very good and value for money

Khuyết điểm: Restaurants were very poor quality for evening dinner. restaurant staff were courteous however they were very badly trained. not what should be expected from this class of hotel. There should be a business centre facility. I had to use the reception desk for some urgent business.

Ưu điểm: nice peaceful and quiet with plenty of space in and around the pool area with nice helpful pleasasnt staff

Khuyết điểm: rooms are positioned like apartment blocks with some noisy dutch children playing football in among the grassed area causing damage to plants etc no respect to others should be a safe childrens sport area and signs showing no football rooms are very good but not 5 star food very good and entrance hall spectacular and worthy of 5 star

Ưu điểm: top class kids club. very relaxing stay

Khuyết điểm: no magners / bulmers

Ưu điểm: nice place, several pools, meal, clean and cosy rooms

Ưu điểm: The location is excellent, the staff are great and the hotel is lovely

Khuyết điểm:

Ưu điểm: Location and accommodations. Willingness to help out and accommodate problems.

Khuyết điểm: Bad room location at first, other information in reservation was not known to all hotellpersonal at first.

Ưu điểm: The location was perfect, beautiful walks, very close to shops and restaurants, Taxi rank outside hotel. We had a late departing flight and got to use the gym showers and changing area to shower for departure.

Khuyết điểm: Our apartment was facing the street and was very noisy at night. The normal street noise was fine but during the night delivery truck and bin trucks woke us 3 times every night.

Ưu điểm: Everything was wonderful. The kitchen is equipped with everything you need

Khuyết điểm: Wi-fi connection

Ưu điểm: Nothing specific we just love the area so central to our needs and the beautiful Coastline

Khuyết điểm: Nothing

Ưu điểm: Accommodation very good and very friendly staff

Khuyết điểm: Unfortunately the Spanish Government had just started lockdown so could not use any facilities

Ưu điểm: Location excellent as was shopping nearby. Our apartment was well positioned and ideally onthe firstfloor

Khuyết điểm: We were taken from the Airport by the shuttle taxi organised by the Hotel and dropped at the wrong address. It was hot and we had no idea where we were. We eventually found Sunset Beach. We are 84 and 75 respectively so dragging luggage around was not much fun. When we arrived we saw a notice at reception saying that building works would take place between 1000 and 1800 causing "some" disturbance. Instead of "some" they should have said "considerable" Although our apartment was well sited the building works were 10 metres in front of oour apartment. There was noise throughout the day for every day of our stay including much cutting by machinery and banging and hammering. It was far from the peace and quiet we had expected. We booked early so did not see a notice posted later by the Hotel warning of the likely disruption . Whilst appreciating the need for annual maintenance we would have expected some reduction in price for a holiday well below the experience offered by the hotel. Had I booked a meal at a 3 star Michelin restaurant and arrived to find only sandwiches on offer as their kitchen was being refurbished I would not expect to pay a 3 star price for the meal.

Ưu điểm: Cleanliness, good self catering facilities Reception & cleaning staff always very helpful & friendly

Khuyết điểm: We would have been better with a two bed room apartment, 4 adults with a one bedroom is difficult

Ưu điểm: Very clean and well kept, relaxing, entertainment if required, staff very friendly and professional.

Khuyết điểm: Our apartment had not yet been upgraded and it was apparent. Beds, sofa, chairs were past their prime, also pans. Movie on thursdat evening quite loud, Karate Kid 3 not my cup of tea!

Ưu điểm: Very well equipped apartment. Comfortable beds also very modern kitchen and bathroom. The apartment was also very clean.

Ưu điểm: Entertainment staff were friendly. Location is great. Teh size of the resort is cozy and people are friendly. Rooms are excellent!

Khuyết điểm: The table tennis bats were terrible - such a lovely place, but why skimp on the bats? Strange.

Ưu điểm: Staff are only too willing to assist when necessary.Perfect location.

Khuyết điểm: Bathroom in Room 219 rather old

Ưu điểm: Nice swimming pool. Changing towels, sheets, etc. every 2-3 days. If someone prefers preparing breakfast himself the hotel is a good choice as the kitchen is nice and well equipped. Friendly staff. Very close to the beach and restaurants and renting car companies. A small food shop 50 meters far form the hotel.

Khuyết điểm: The main disadvantage was air conditioning. After turning it on it created not too nice odor.There is wireless internet connection but ... not in the rooms. It is not free either. Some people may like the idea of small events organized close to the swimming pool until midnight but it was very loud. Trying to sleep after spending the whole day visiting the island was really difficult.

Ưu điểm: The staff were excellent as were all the facilities. If you have a problem with the apartment it is dealt with expeditiously and professionally in short time.Staff were very helpful in regards to any other matter that you enquired about. Excellent location and surroundings.

Khuyết điểm:

Ưu điểm: good location, very nice staff,and very clean units

Khuyết điểm:

Ưu điểm: Excellent value for money, entertainment for both adults and children was fabulous, all staff very welcoming and friendly.

Khuyết điểm: The noise from the singer over the road (room 155) was disturbing, however, I understand there is nothing that can be done about this.

Ưu điểm: the animation team kept adults and children occupied all day and night .the other guests were very friendly and every one seemed to know one another.the apts had everything supplied.

Khuyết điểm:

Ưu điểm: Pool Bar Restaurant

Khuyết điểm: Been in lock down for a week.

Ưu điểm: Good position, plenty of restaurants and shops nearby, clean, most staff very welcome

Khuyết điểm: I paid a lot more than many others, not sure why, did not like my particular apartment as ground floor corner with iron bars around the terrace which felt like prison, also next to some sort of electricity room where cockroaches seemed to live and several got into the apartment

Ưu điểm: Great resort staff were brilliant

Khuyết điểm: Location

Ưu điểm: I want to commend the Sunset Harbour Club for kindly accepting our cancellation request during the difficult times of the Corona outbreak (even if they didn't have to). It makes you believe in kindness

Ưu điểm: Modern apartment near beach. Nice pool and bar.

Ưu điểm: I did not like my room much because it was ground floor, corner room with security bars around the terrace, felt a bit like a prison, the rooms could also do with an upgrade but I understand that this is due to happen, so bit drab but kept clean.

Khuyết điểm: See above, outside my room which was P01 there was an electricity cupboard with warning signs on, if anything had happened I am not sure how you would get out of the room due to the security bars.

Ưu điểm: Excellent value for money, quiet and positioned close to restaurants and bars made for an superb holiday retreat. The room was clear, well equiped and spacious and the resort well maintained.

Ưu điểm: It was an amazing value for money. Everything at our doorstep including an amazing club/bar. The rooms were big and location perfect!

Ưu điểm: very good location,closed to the exellent beach

Khuyết điểm: Live

Ưu điểm: near the shops and beach,the food at the bar resturaunts are really good, it is also cheap, and the peace & quiet.

Ưu điểm: I have stayed at sunset harbour many times before and have received the best service from their staff. This has been the better of the rooms i have stayed in. Hopefully will be able to book for next year. What i also liked was that the discription and what the room intailed was accurate.

Khuyết điểm: Nothing to complain about.

Ưu điểm: Enjoyed my stay very much and would like to come back in the future but can't access details on Diamond Club web site.Could you please advise how i could book this accomodation.

Khuyết điểm: The sofa bed was very hard but this was rectified after speaking to staff who arranged a better mattress.

Ưu điểm: staff very helpfull

Khuyết điểm:

Ưu điểm: We liked the location, the hotel grounds and pools, particularly the policy of not allowing lilos and other inflatables in the pool. Altogether a very pleasant stay. We would definitely return again.

Khuyết điểm: No, Nothing worth mentioning.

Ưu điểm: We stayed in a studio apartment and it was fantastic. The kitchen was well equiped, there was a tv and dvd and the bathroom was luxury. We had a great time.

Khuyết điểm: Loved everything

Ưu điểm: Location, comfortable apartments.

Khuyết điểm: