Uyut Hotel

The location is very goood. Close to the city center. My room was very quiet. Breakfast is great. All staff was very friendly and helpful. Especially people from the reception were very helpful. Sahinur, Ayazhan and Leila were outstanding.

There is nothing I can complain about.

I stayed at this hotel on my first couple of days in Kazakhstan. The experience overall was fantastic. The staff gave a very warm welcome upon my arrival. As I was about to pay for my accommodation, I realized that I had left my debit card at the airport! The staff were incredibly helpful. First off, they let me pay for the first night while they helped me find my card. They called the airport, and even the bank of the ATM that I used at the airport. Ultimately all of this ended with me finding my card again! I'm really grateful for their generosity and help, as it wasn't entirely necessary for them to go above and beyond, but they did. The names of this staff was Gulia, Assel, Nastya and Irina. They are the best! The following day Leila was working at the reception. I had difficulty setting up the Kazakhstan sim card I had bought, and again she went out of her way to help in that process and even called the service provider to see if everything was installed correctly. Anastasia was another employee that was super helpful. She helped a lot with the additional payments that I owed after finding my card and with all sorts of other general information. Overall the staff was excellent here, very helpful and friendly. The room was great. The bed was very comfortable. Additionally I enjoyed the complimentary breakfast every morning which was a delicious mix of Russian and Kazakh cuisine.

I can't think of too much to complain about during my stay here. The only thing I can think of in my room was that there was a little problem with the shower head and needed some tweaking to get it to work properly. Other than that, everything was great.

Evrything was excellent, the best hotel in town for the value and quality.