Ayia Napa khu nghỉ dưỡng

Ưu điểm: The Head Porter , Mr. Kyriacos was TOP :)

Ưu điểm: All good

Khuyết điểm: Asian food

Ưu điểm: Very nice hotel, i'll be back (:

Ưu điểm: You can do many things in this resort, there are a variety of restaurants and bars to entertain you. The staff were nice and welcomed us with a nice drink! Since it was my birthday, they sent a small cake and a bottle of champagne to our room and we really liked this gesture! Our favorite restaurant was The Greats, both the starter and the food were better than we expected!

Khuyết điểm: Compared to the price that you pay, I expected a more luxurious place. The variety of the food in the buffet restaurant could be better. In my opinion the worse restaurant was Cyprus Taverna. It was as if the chef was in a hurry! The quality of the food was not good at all! Maybe it could look interesting if you were a foreigner and didn’t know about the Cypriot cuisine, but not good for someone who is familiar with it!

Khuyết điểm: We were a little disappointed that we paid for the teenz club for our Son due to the lack of interest events were cancelled. We were holidaying in a villia close by and decided to spend one night in your hotel to give him the opportunity to take part in events and mix with other children.

Ưu điểm: Very welcoming staff. Very good food, fresh products, although breakfast is the same every day. Hotel's Restaurants are good as well but it is good to know that the food in the dining room is sometimes better than the hotel's restaurants. The all-inclusive deal has really good VFM.

Khuyết điểm: The massage therapy that cost us 110 euros (weekend couples deal) wasn't professional at all. Felt amateur and probably was. Had some very dangerous direct presses on my lower spine. After 3-4 quick presses ,She continued to other spots, just a second before I wanted to complain. In addition, in stead of 55 minutes, they left us after 50 minutes to give us 5 minutes "for relaxing" in the massage room.

Ưu điểm: Nothing

Khuyết điểm: Rooms weren't cleaned, no locks on doors, light bulbs missing and broken baby cot

Ưu điểm: Food and drink very good , we had all inclusive , many cocktails , cakes , juices ... Spacious and clean rooms .

Khuyết điểm: Very bad organization for the New Year Party .

Ưu điểm: The only staff to show us any empathy or curtosy was Lynn the receptionist and Panagiotis, the restaurant manager who unlike the rest of the staff were a credit to the hotel.

Khuyết điểm: Our impression of the staff were very rude, they were not willing to help in any way, we asked for ice cream for our children which was stated on the menu, this took a complaint to the manager to get the ice cream upon receiving it ,it was thrown on the table in an unpleasant manor. At snack time it clearly stated 3-5 we arrived at 4:50 and got a very abrupt waiter who told us we were too late, he reluctantly got us snacks, he wouldn't even let us move a chair from a vacant table to seat us all. The main toilet in the hotel was stained with faeces which we notified the front desk, several hours later it was still in the same condition. Ants all over our hotel room a leaking balcony roof and no plug for the built in hairdryer. The food was below average and quite often had no labels so we didn't know what we were eating. The biggest disappointed of the holiday we paid extra to stay New Year's Eve, as stated by the programme welcome drinks were at 8 and to be seated by 8:30 and eating , we arrived well in advance with our children and we were still not seated by 9 with many of the other guests, our children became tired and upset as they were hungry which resulted in us having to go to a fast food chain. Upon requesting to speak to the manager (Mr Straudos) to explain our disappointment he refused to acknowledge our comments and literally turned his back and held his hand up to our face. The distinct lack of amenities and entertainment for the children, dispite an email prior to the holiday to make sure there would be children's entertainment provided. There response in the email was during the winter months there will be animation activities during the day, the only connetic entertainment for the children was a mini disco on the second evening which lasted a whole 9 minutes ! The kids play park was unfit for purpose with there being one slide which had a hole in it ! A very poor experience ...

Ưu điểm: There was a variety of food and the room was modern, clean and tidy.

Khuyết điểm: The all inclusive stated that you couldn't take drinks away from the bar and if so you'd get charged €10. This is not stated on their information and rather annoying when you want a few drinks back in the room when the kids have gone to sleep.

Khuyết điểm: 1) They don't have shampoo in the rooms. You have to bring your won. 2) We booked this for the internal heated pool but it was off and the never turn it on. 3) Only AC for heating the room, not central heating. 4) No ashtrays anywhere.

Ưu điểm: Water park was OK.

Khuyết điểm: Staff were soo rude asked if they could move a table to fit a family of 8 and was told no. Staff wernt inviting at all.The food was very basic and I think any longer than 1 night we would have had to go out the site for food. The overall place really need an update its very run down

Ưu điểm: close to everything was excellent thank you for this stay : excellent value i ll definitely come back

Khuyết điểm: my daughter could easily open the door on her own from inside (even when it was on the locked position for the people outside) i found that a bit dangerous there was a tv in the kids club i think it is better for the kids to play without the noise of the tv in the background

Ưu điểm: Clean and modern rooms.

Khuyết điểm: The lack of kids activities even though we asked before booking if there were any during this time. The one night which had a mini disco it lasted all of 9 minutes! Also the only bit of children’s play equipment was broken (see photo). There was a New Years celebration taking place which would have been fine but the lack of planning meant we were still not sat at our table by 9:15pm. No one in the restaurant was even eating at this point. We had 2 young children who were both tired and hungry which resulted in us going elsewhere for food even though it was all-inclusive. The hotel manager was very rude and did not try to resolve any of the problems and instead started shouting and walking away. In our welcome pack it highlighted that ice cream was available throughout the day but were told they didn’t have any. After mentioning this to reception we had some tubs thrown on our table by the most miserable of staff. The lobby toilets were absolutely disgusting. We again mentioned this to reception who said they have had problems with these before but yet not cleaned or checked as frequently as they should. The cleaning rota was a month out of date. The hairdryer in the room was attached to the wall but had no plug socket! The food in general was below average and there was no “child-friendly buffet”. We also went to order bar snacks 10mins before the allotted time ran out only to be told they were closing so didn’t want to do it. Again, after speaking to reception we did he our food bit they seemed very reluctant to do so. By far the worst hotel we have stayed in and definitely not a 4-star hotel as stated!

Ưu điểm: Pool area good and clean. Water park amazing. Staff friendly and approachable. Good range of food and drinks.

Khuyết điểm: Room was filthy. Beds very uncomfortable. Couldn’t have a shower without flooding the bathroom. Our room was cleaned Once while we was there

Ưu điểm: The staff were lovely. Location amazing

Khuyết điểm: Unclean, especially the toilet. There was a cockroach in the bedroom, which I guess is to be expected in Cyprus but still didn't like this. There were half used toiletries in the bathroom. The indoor pool wasn't heated, the sauna wasn't on, neither was the hot tub. In November I expected the pool outside to be freezing but thought indoor facilities would have been working and heated too. The food wasn't great, not enough selection. Entertainment.....kareoke