Thavorn Beach Village Resort & Spa Phuket

Beautiful resort with lovely pool and nice staff. Resort was clean and well maintained. Gardens and surroundings looked amazing. Staff are well trained and helpful.

Facilities - Toilet was faulty and had to call plumbers in thrice. Light next to dressing stand didn’t work. Marble head rest had a bump which we kept hitting our heads on. Whose idea was this? Also low roofing outside the balcony was not helpful for us tall folk. I also thought it odd that we had to beg for 2 key cards instead of 1. Tranquility - In our 6 days at the resort, we witnessed 4 weddings which either carried on late into the night or started early with all the fanfare one might expect of and Indian wedding. While I understand the venue’s beauty lends itself to some great wedding opportunities, I don’t feel any care or consideration is given to guests to have paid good coin for some peace and tranquility. Value - Overall it did feel like this resort was overpriced with every item inflated at least 3 times what you’d have elsewhere at better quality. Buffet option at nearly a thousand baht was average. Even when we noticed a drink order was wrong, a staff member “replaced” it with a watered down version and thought we wouldn’t notice! While it was a lovely resort, we quite couldn’t feel at home and were happy to leave.

Rude front desk

Worse experience ever the front desk lost our reservations refused to listen to me speak and shouted over me the whole time “your credit card declined cancelled your room reservations you call Expedia “. Expedia called and the hotel lied told them they found reservation then turned around and charged us more then double the price for the room not beach front as requested either. We had no choice because it was late and raining out plus we were with our 5 children. The location is on the beach but only easily accessible if in a beach front cottage. Tons of mosquitoes and the staff was rude. I think this place is scandalous so stay away.

They only care about making a buck off you stay away!