Sahid Batam Center Hotel & Convention

there is nothing about the property i like about. its horrible and not valued for money and its star ratings.

Absolute poor management, poor room service, air conditioned is not working properly, we have shifted 3 rooms and finally got one room provided with new air conditioned unit. It was again we facing drainage issue in our new room. The water drainage clogged in shower room about 4"high and i almost fell down. We was not entertained properly to our complaints since our checked in the issued was not resolved and finally resolved after 3x changing room at 4am in the morning. 11am sharp property called to request to check out. the horrible experience is they not able to resolve the air conditioned issue since our check in and we only able to rest inside the room at 4am in the morning, facing water drainage issue. Finally when we checkout out someone from management came by the name of Erika oktavia (front office coordinator) mentioned the entire building of our room was located was having air conditioned issue and the property is still in the process of replacing and upgrading that particular building sectioned that we stayed in. When i questioned, why the property allowed for booking when there is a upgrading works being carried out? "she mentioned sorry". This is not a professional work ethnic which i felt the management of this property is only money minded and doesn't care for the good hospitality. lesson learned. Overall, the issue can be resolved immediately after we mentioned about air conditioned but the property delayed till 4am and my entire program and meeting schedule is affected. Friends, pls avoid this property and its not valued for money. There is also no entertainment spot in surroundings and you have to spend again for taxi/grab to go to find one.

Facilities are great and service pretty good. the gym and swimming pool available. close to restaurant and entertainment spot nearby.

I booked for Single Bed in Modern Deluxe Room but got twin bed that joined to be one. room seems empty, need to improve design and placement of furniture so that room might be more relaxing.