pentahotel Berlin-Köpenick

Position and friendly staff

Room was hot. Aircon noisy and did not work

generally quiet and clean

the baby bed, while having clean sheets and blanket/ duvet, had clearly not been cleaned in a long long time! Upon shifting the mattress, I noted clumps of gravel and dust in the bottom of the bed! Also realise that this hotel seems to try very hard to be hip(ster). Check in is at the bar, and the staff are more bar-oriented than a standard hotel concierge... Asking for simple help with the times of the tram confused the staff (apparently I should be able to figure local public transit out on my own with my smartphone.)

Clean room and good facilities. We checked out at 4am and the receptionist got us a taxi in 5 mins.

We checked in 07 Sep in the afternoon. One of the 2 girls at the reception was icy cold ( the one who checked us in). I went back later a gave her a smile, no luck, still very cold. This was pity as the rest of the staff is ok. I could have rated this hotel higher if we didn't have to face that cold reception.