ibis Brussels off Grand Place

The property was in a great central location next to all local amenities.

The staff were exceptionally rude from the outset. We arrived without any warning of the country going into lockdown due to the the Coronavirus. Instead of being greeted by welcoming staff, we were instead put into a state of fear by being told there would be no food or drink premises open. When we asked the next day about the possibility of a late check out as our flight was very late at night, instead of being helpful the receptionist reluctantly extended it by two hours. With the whole city in lockdown and the only place to sit being on a bench outside no matter what the weather and no public toilets open, my partner went back into the hotel after our check out and asked to use the toilets. The staff were extremely rude about this and very reluctantly allowed my partner to use it......after all I had just spent €200 for a two night stay. When we went to collect our luggage from the storage room and take a seat for 10 minutes in the lobby awaiting our Uber driver, the receptionists gave us extremely dirty looks as if we were spreading the virus. This trip was booked for an anniversary and the staff spoiled the weekend. I understand the country is currently in lockdown but the attitude of staff towards tourists is horrendous. Do you not think that the tourists visiting you are just as scared?? I will not be returning to this hotel ever!!!!