Pousada do Centro Oeste

Excellent location. Good breakfast.

A lot of dust on the TV holder air conditioning system makes a very loud annoying noise, we had to switch rooms, but I can assume that won't be an option when the house is full Staff don't talk to each other, we switched rooms by recommendation of the receptionist and the cleaning lady had no idea about it and had to ask us why we moved. They have 2 inns near from each other. To cut costs, they have a receptionist in one of them, with an interphone system to reach that person on the Inn we stayed at. We had the issue with the very loud air conditioning noise, nobody was at the reception. the intercom system worked but nobody replied. I tried their Whatsapp, nobody answered. I tried calling that number, also tried calling their other number, nobody replied. I then walked over to the other Inn in hopes to find somebody who could help us. It turned out the receptionist had had an accident in the kitchen and had to go to the hospital. That happens, people fall sick etc, however the management must ensure there is somebody available at all times. This is a huge failure in the management side, not only they didn't put somebody in place, nobody was answering while the sole receptionist was temporarily unavailable. The staff is doing the best they can really, this is the utter failure of the management. Their air conditioning system is in bad shape, making a huge noise that makes it impossible to sleep, in an Inn of all places. Some customers were complaining that they couldn't lock their door. Some items from breakfast were clearly from 2, 3 days ago. There was dust on the TV holder. Management is clearly not doing their job.