Coxen Hole Khu nghỉ dưỡng

Ưu điểm: Space, amenities, the service, staff, pool and beach and breakfast.

Khuyết điểm: A few minor issues, WIFI kept going, the TV was not clear, most channels were in Spanish or unavailable and remote worked sporadically. The only other thing we did not like was the breakfast varieties, need more typical dishes and at least one NON-pork meat item, lots of people do eat pork.

Ưu điểm: Location

Khuyết điểm: No internet and phone to call office, make 4 trips walking to front office, and end up charge rooms about 10 pm and no apology, next day no housekeeping have to call

Ưu điểm: Cook at breakfast made my eggs without any oil as per diet restrictions. He went the extra mile.

Khuyết điểm: No way to call guest services, had to fix phone then did not give us the number we needed. Difficult to order food to the room when we have to walk down and back up after a long day. No baking sheet or other kitchen neccesity supplies.

Ưu điểm: Perfect location on a beautiful beach with the most amazing coral reef right at your door step. Access to a big pool and restaurant and bar right on the beach was also essential. We felt very safe with security present and obvious, and we felt well taken care of. Infinity Bay Divers were also amazing to dive with. Breakfast was advertised as amazing and it did not disappoint.

Khuyết điểm: As the island's most touristy, 'upscale' area, the cost of everything was high. Be prepared to pay much more for things than they are worth. Also not sure if it was the time of year, but the pool water was very warm so it was not refreshing to swim in. There could also be more umbrellas around the pool area and the beach area. There were signs saying that chairs cannot be saved, however this was not enforced at all. Guests would leave their towels on chairs and not be there the entire day and nothing was done about this.

Ưu điểm: The beach front location and the double room with a kitchen.

Khuyết điểm: You have THE WORST room keys out of any other place we have ever been. It was so hot outside and took up to 10-15 min to get in the room with the bands. Will not be returning due to this constant issue. When going back to the room, we were always so tired to only have to come back to a locked door that took so long to open. Half the time another member in our group stayed in the room to let us back in. The wrist bands DO NOT WORK. Front desk reactivated multiple times and just said move it around a little, but they are very very hard to get it to work. We love roatan, but will be staying els where next time. Pretty resort and great rooms you have though. Great staff.

Ưu điểm: Breakfast was ok and staff around us during breakfast were friendly! Pool and beach was nice!!

Khuyết điểm: When I get to my room, I felt they gave me the worst room ever (it was in front of the parking, no view at all and tv picture was horrible). After putting me in a new room, a little better, remote control was not working, refrigerator was not making ice and water and no internet in our room plus bracelet keys were no working. After a while they came to fix everything. At night we wanted to order room service and there was no menu to order, I called the front desk to send a menu and they took almost 2 hours to bring one in. The next day again there was no internet in our room and when we called to send someone to fix the problem they said they did t have anyone working at night. Staff at the bar/restaurant around pool were friendly but slow. Maybe because of short staff in that area.

Ưu điểm: Most people were very helpfull

Khuyết điểm: dining at the beach, food and service was good, except for the flies and sea fleas jumping on my plate!!!!

Ưu điểm: The rooms are great, full kitchen, balcony, the beach is amazing and the breakfast is very good and was included

Ưu điểm: Everyone was so friendly and very helpful. We were a group of 14 on a family vacation with one person in a wheelchair. Everyone helped and went out of our way to make sure we were comfortable. Leah who works in the front desk went far and beyond by always greeting us making dinner reservations and remembering my name which to me makes it all that more personal. Location was beautiful with clear and calm water so that my little ones can enjoy. The bedrooms were a comfortable 2 bedroom apartment with 2 bathrooms and kitchen living room and balcony. It was very comfortable and great because I bought food for my kids while we were there.

Khuyết điểm: The only thing was that I wished all our apartments were next to each other but because of demand we were spread out which I totally understand.

Ưu điểm: Loved the location, the diving and the spacious accommodations

Khuyết điểm: Their website advertises 2 restaurants, but one was solely for breakfast buffets and the other was for outdoor lunches and dinners. It’s really only one restaurant considering the food originates from the same kitchen. Also, service was really slow. While the activities coordinator was friendly, we got misquoted on what equipment to bring for the dolphin action snorkel, which accumulated an additional expense for my sister. Then to try to make it up, he told us about a snorkeling excursion, but when we wanted to book it, we were told a different price.

Ưu điểm: Hotel staff, bar staff---Digna, Ziggy, Chock-o-latte---are the best.

Khuyết điểm: Nothing.

Ưu điểm: Breakfast was very good, a bit busy after 8am but very well done.

Khuyết điểm: The fact that I was told I was getting a Garden view and what I got the last building on the property and the view was of a roof , tables and chairs in boxes all over the Garden... that was very disappointing, Mauricio at the front desk was trying to do his best to accommodate me but at the end nothing was done and we were stuck in the corner.

Ưu điểm: The all inclusive food and drink option was very convenient, and the food prepared was excellent.

Ưu điểm: The beach and the staff!!!

Ưu điểm: Overall everything was great.. good costumer service.

Khuyết điểm: N/A

Ưu điểm: Everybody super friendly! Everything great!!

Ưu điểm: The property was clean and nice! The room was way bigger than expected which was great! Everyone was helpful, provided great information and showed excellent customer service skills. The restaurants were great. Definitely plan to come back next year!

Ưu điểm: Very friendly people.

Khuyết điểm: No beach close by.

Ưu điểm: It was a very nice room and suited me well, a little pricey but not bad for the area, convenient. Most of the staff was fabulous.

Khuyết điểm: My only concern is that I forgot a very expensive USB cable beside the bed when I packed up and realized a short time later. I called the desk, explained exactly where it was and what it looked like and it was already gone, taken by cleaning staff, not turned in. Very disappointing

Ưu điểm: I love the privacy. It is beautiful and comfortable with a good staff. If you do not feel like seeing people every time you enter your room this is the place. I enjoyed my stay

Khuyết điểm: Tv, shower, both could have been better. Not horrible but for the price you pay it should be a tad bit better.

Ưu điểm: The cleaness of the hotel was good.

Khuyết điểm: The hotel does not give any facility inside the location, it did not have first aid or any medication. The main restaurant did not work on December 24 and did not have any activity for Christmas and the whole hotel was close on December 25 and anyone told me that. Very bad communication, the hotel was too expensive and it did not give you breakfast also the offers on booking.com is not the same the hotel gave. We dont have tv for 2 days.

Ưu điểm: Very nice u can doo everything there they have spa small gym food from 7-10pm an nice pools

Khuyết điểm: Clean an very pretty

Ưu điểm: Everything was nice

Khuyết điểm: The pool

Khuyết điểm: The room could have been attended to by housekeeping better. Towel S water cleanup etc. No comfortable chair to sit in...

Ưu điểm: The people were very attentive specially the gentalmen name Luis!

Ưu điểm: Staff were awesome friendly and very helpful every body make sure I was well taking care of definitely will be booking at pineapple villas again,place is just too good not to book again.

Khuyết điểm: Don’t have any thing to say bad about this place it’s all positive wish I could give it more stars ⭐️

Ưu điểm: The pools

Khuyết điểm: The view