The Merlot Hotel

Top star hotel.. it's pretty much a 5 star hotel with 5 star service. Have nothing negative to say.

Nothing

It is a beautiful hotel with great views. The hotel porter and girl in the lobby bar were super friendly and made you feel comfortable. 2 of the friendliest, nicest staff in this motel, (The rest dont want to have a bar of you)...if I could reccomend anything it would be to give these 2 a payrise because if it wasnt for them I would have told my husband we should leave. I like that it is within walking distance to 2 major malls with foodcourts and supermarkets and the hospital is also just down the road.

Breakfast was great but if you didnt speak Turkish the restaurant staff avoided you like the plague. Its abit disappointing when you see them serving hot drinks to everyone but you! Check in wasnt great either. The guy we had was very condescending, because his english was very basic...he couldnt understand what we were saying but spoke to my husband like he was the dummy. I didnt think much of that. Also didnt think much of his attitude when I tried to ring reception to say there were dirty cups left in the bathroom sink. He said he couldnt understand me so when I tried to keep the words simple...dirty cups...he just said yes ok and didnt bother. So after 10 minutes I went down and gave them to him. After that his attitude improved slightly. Alot of the staff in this motel are not very friendly and make you feel like a hindrance and that you are inconveniencing them when its their job.

Staff is all the time smiling and trying to be helpful. Great location / easy to reach main locations. Shopping mall, restaurant , clubs in walking distance . Comfy bed and quality bathroom products. Highly recommended hotel.

Insufficient lighting in shower cabin area.

Location

Welcoming, pillows

Modern hotel with comfortable rooms and good service. Room was big enough for a family with small kid, easy to fit in an extra bed Receptionists were professional and very helpful with all of our requests Beds were large and firm, very comfy Airco was very effective Breakfast was amazing! Many cold and warm options to choose from, fresh and tasty vegetables, cheese, olives, pastries etc. Loved that the "Honeycomb and Turkish kaymak" duo was a daily treat.

Shower/bathroom area was a bit outdated and damaged, needs fixing. The surroundings can be improved.