Americas Best Value Inn Ft. Myers

The customer service. I checked out early, after one of the front desk clerk told me that I could. She also said that I would get back the difference from the additional night I didn’t stay. When I go to the front desk, there’s all this back and forth about how I need to check out. I’ve wasted a whole hour waiting to be checked out because the front desk clerk is telling me I have to called the third party company that I booked the reservations with then have them modify my reservation in order to checkout early and get the refund from the additional night. The third party company was telling me that I had to check out first with the hotel then I’ll get the difference. The third party finally suggest speaking to the manager of the hotel and she still refuses to issue the difference. All this back and forth about something that was already approved but the manager later disapproves. She claimed not to have authority to check me out early, that I had to contact third party. Yet, she suddenly has authority to deny my refund for my early checkout. Terrible customer service. The manager was extremely rude and useless. She could have help me since she’s the manager but she didn’t because she’s a rude human being who shouldn’t manage any establishment. She doesn’t have the proper skill set to be a manager.

I didn’t realize it was a “motel” I was very uncomfortable w that to start w. I will say the exterior was clean and well kept. The clientele was also clean and well kept. The room had a bad smell. There was a dehumidifier in the room on the floor I didn’t really want to run that all night. The room was recently remodeled like the photos suggest but it smelled like they remodeled over issues of moisture. Even the bathroom stone was saturated along the grout/seal lines. Didn’t stay. They wouldn’t refund my money. They asked me to sign saying I was leaving so they could re-rent the room I paid for (hard pass) a couple ladies were upset that the vending machine ate their