Khách sạn ở Fuzhou

Ưu điểm: Hotel provides excellent service for customer, very satisfied to stay in This hotel when I go back to Fuzhou , it was my third time to stay in this hotel .

Khuyết điểm: Most of stuff are very friendly, just one of cleaning lady was not that patient.

Ưu điểm: The hotel was excellent - the rooms were comfortable and elegant, the staff were extremely helpful, and the food was great.

Khuyết điểm: More English speaking front desk

Ưu điểm: hotel staff was able to push back check out time with no additional charge. Great services offered by the front counter. Thanks so much Alan and sea

Ưu điểm: Clean n comfortable. Friendly n helpful staffs. Facilities good. Restaurants ok. Comfortable bed.

Khuyết điểm: Nothing really.

Ưu điểm: Near to train station

Khuyết điểm: Breakfast - the guy serving noodle is not so friendly

Ưu điểm: More western breakfast options

Khuyết điểm: Need more western breakfast options

Ưu điểm: Excellent service especially warm and kind up-grade to executive floor ... very friendly hospitality at executive lounge ... impressive service by the officer, Ley...

Khuyết điểm: Pillows are too soft... At our request, some harder pillows have been provided immediately...

Ưu điểm: Staff Eddie & Ley was fantastic, please inform there manager.

Ưu điểm: I stayed three nights in a double room. The room is very spacious, clean and well kept. The bed is comfortable. There are many channels choices for TV. I used the gym room and swimming pool which is a good idea and experience especially it's very hot outside. There is a big shopping mall just next to. I can find all the food or drink or even shopping.

Khuyết điểm: The bath tube is next to the window but it's not a one way glass. I need to close the curtain always. There are some construction sites around so the road is little dusty and not well. It's far from other attraction sites. Every time I need a taxi to way out and back.

Ưu điểm: It is a new property and the facilities were A+.

Khuyết điểm: Location is away from most attractions and night spots. Hotel to the airport was more than 45 mins ride.

Ưu điểm: We love the location, hotel facilities as well as the surrounding shopping malls. The hotel rooms are kept in clean and professional standards. Furthermore, the hotel is so kind and flexible to allow us late check-out due to the late evening flight.

Khuyết điểm: The quality of beverage is below average at the lobby lounge. You cannot imagine that four poor-quality glasses of cocktails took almost 45-minute to prepare and serve when there was only 1 table of guests at 9:30pm.

Ưu điểm: Room was big, spacious n v clean. Staff were v polite. Especially the Executive Chef Fan, who is in-charge of breakfast. He was v helpful n explained the various dishes n recommended which r the local dishes to eat at the breakfast buffet. He even personally bring the coffee n food to my table. Hotel is just beside a v new shopping mall with lots of restaurants.

Khuyết điểm: The wifi in the room is not v stable. Always lack or dropped. Does not hv airport express bus going to the airport.

Ưu điểm: The room was spacious & very cool and quiet. The non smoking floor was just that. The cleaning was superb and staff were brilliant. I enjoyed the JBL Bluetooth speaker for my music

Khuyết điểm: Hard to get a good cappuccino in China, not quite there unfortunately

Ưu điểm: I was upgraded to a beautiful suite over looking the lake. Everything was so clean. It's a fantastic location. We went for a walk all around the lake and into the town. Breakfast was amazing. So much delicious choice. Will be staying here next time we come to Fuzhou.

Khuyết điểm: It will be good if there is shuttle bus or transport to take tourist or visitors out to the centre for shopping or dining options

Ưu điểm: Great location close to Westlake, the staffs are friendly and helpful!

Ưu điểm: Everything The staff were amazing, helped us with printing documents off for the meeting, looked after our luggage and always went the extra mile. The room was oppulent, very spacious, we had the best nights sleep, the food was more than we coold imagine. We will be going back.

Ưu điểm: Excellent buffet breakfast. Refreshingly helpful staff who helped us book a train to Wuyishan.

Ưu điểm: Very good experience , even better than what I thought , great job

Ưu điểm: The breakfast is amazing!

Ưu điểm: The hotel location and view was great. Right by the lake. Hotel was clean and well maintained.

Khuyết điểm: Many of the advertised benefits such as 2 free drinks at the bar, welcome fruit, turn down service (dessert) were not provided. The manager said it was an old promotion. Furthermore, the lounge didn't operate at advertised hours and the breakfast buffet was so crowded that we didn't have a place to sit, not to mention a lack of food. To be fair, it was a Chinese national holiday. To add insult to injury, the pool was not yet open for the season, even though it was more than 25 degrees Celsius outside. An occasional smoker could be found in some of the corridors, although I do realize this is hard to control in China.

Ưu điểm: Location, Very good dinner, View from the room on West lake.

Khuyết điểm: Everything OK

Ưu điểm: Location beautiful. Staff helpful.

Khuyết điểm: Bottle of wine too expensive.

Ưu điểm: Staff at reception and conceige super nice and helpful. Lakeside cafeteria service staff have excellent service standard and recognised the customer when we visited the 2nd time. Good buffet steamboat and we were given complimentary treats of abalone, sashimi and mini lobster.

Khuyết điểm: Far from city and not many cafe and restaurants nearby but can still dine at the hotel. A bit pricey but worth it.

Ưu điểm: Customer services were excellent. I was not well during the stay. The hotel arranged a staff companied me to go a hospital emergency together. During hospital stay, the hotel staff took good care of me.

Ưu điểm: Loved walking around the lake and park. Great outdoor swimming pool. Very helpful staff. Delicious breakfast. Highly recommended.

Khuyết điểm: Nothing!

Ưu điểm: All good.

Ưu điểm: Clean, new and friendly, helpful staff. The croissants were delicious.

Khuyết điểm: Being near the lake, there were quite a few mosquitoes if you were walking back at dusk. Separate utensils for the vegetarian options at the buffet would be nice.

Ưu điểm: We were amazed by the amenities we were provided during our stay here. We were provided a room upgrade, late check out and an excellent breakfast the next morning all for no added fee. The club lounge provided free food most of the day and unlimited free drinks during happy hour. The room itself was gorgeous with incredible views of the city. I'd highly recommend this hotel to anyone looking for a relaxing night stay at a great price.

Ưu điểm: Somehow our booking had been lost and there was no room for us when we arrived. No problem - the friendly staff upgraded us to another room and gave us a free takeaway breakfast for our early start the next day.

Ưu điểm: Hello breakfast was awesome and location was good too. I didn't really enjoyed as it was raining both days I was there.

Khuyết điểm: Hello, the room dine-in I ordered was not to my expectations. Very oily, I had part of the noddle and chips/fish. Nest time I will choose something else to check. Thank You

Ưu điểm: Staff very friendly!

Khuyết điểm: I couldn't switich off the aircon and I got sick!

Ưu điểm: High floors !!

Khuyết điểm: Breakfast is simple. We stayed 3 nights there, the meal items remain the same. The soup were not hot at all.

Ưu điểm: Very nice and modern hotel in Fuzhou. Good breakfast and dinner buffet. Nice staff. Clean and spacious rooms with a view to the river. Rooms are warm, which is good for staying in colder weather. Will choose this hotel also in the future.

Khuyết điểm: Temperature control of room AC was not accurate. The temperature was higher than to what I set, but it was still pleasant and did not mind it too much. Wish there was a mini bar included, even if optional.

Ưu điểm: Excellent, specially breakfast!

Ưu điểm: Hotel is comfy and room is huge.

Khuyết điểm: Emailed the hotel week ago to check abt some post day payment enquiries but no reply at all. Comms with customer could be improved.

Ưu điểm: The overall experience was as usual great. The staff is attentive and the rooms comfortable, clean and spacious.

Khuyết điểm: The dinner buffet used to be better. Many dishes were already finished and they narrowed down the selection, e.g. Sashimi, Sushi and also the meat selection.

Ưu điểm: Breakfast was amazing. Staff is helpful and smily.

Khuyết điểm: Stuff didn't answer my question on booking.com, so I didn't know the answer upon arriving. The cleanliness was not good enough for the 5star hotel (there was a dirt in the bath and spots on the curtains) . No minibar in the room (but in the description it was included in the room facilities). And it seems like the hotel is out of shampoo and shower gel. In a room for 2 persons we have found only one item of each. Is it difficult to leave 2 shampoos for quests? The windows were dirty also, so the view was not as gorgeous as on the promo pictures.

Ưu điểm: great breakfast and good sleep... it's awesome the size of room and more enough bathroom and seperated toilet

Khuyết điểm: cleaningfirst day they missed cleaning room and too much deposit even more than the price of room.

Ưu điểm: Nice and quiet. Good facilities too

Khuyết điểm: The cleanliness of the room can be better

Ưu điểm: The room we eventually ended up with was quite spacious, clean and comfortable. The bathroom featured a bathtub, separate rain-shower as well as a separate toilet room with a very fancy Japanese style toilet. There are some nice parks around the area for strolls and a mall with some restaurants is only about 20 minutes walk from the hotel. The breakfast buffet is quite good, but can get crowded with a bit of wild-west feel during the holidays.

Khuyết điểm: We booked a room for 2 adults and 2 children through booking.com, however upon arrival we were told that the room we booked only had either one King or two single beds. This seems to be a major problem in the booking process, as this room was specifically suggested for the above mentioned 4 occupants by the website and included 4 breakfast. This seems to have been changed now, as I cannot find the same room category when I do a search now. After much discussion with the staff and looking at several room options, we were offered a suite for the same price, but had to pay for an additional bed for my son (230 RMB/night), which was a so-so compromise. One reason we chose this hotel, despite the considerable distance from downtown Fuzhou, was the nice outside pool featured in many of the pictures on the website. We were travelling there for the 1st of October holidays in China, which is still quite warm in Fujian province. Unfortunately, we did not find any information on this website that the pool is only open from June to September. We arrived on September 29th and were told, that the day before had been the last day with the pool open and it was closed earlier "due to the coming Typhoon". This was the second big disappointment of the trip, especially for my kids who were really looking forward to swimming. Their indoor pool was just not at all satisfying after that and we didn't even try it. The manager, who we had already occupied a lot during our troubles with the room ended up offering us a chocolate cake, which was delivered to our room the same evening. So we felt they were genuinely sorry for the troubles.

Ưu điểm: Great hotel, perfect breakfast buffet, and as well dinner buffet. Location is OKAY, special to relax out of the city. The whole hotel looks well organized and stuff is taking care of it.

Khuyết điểm: The out-door pool was already closed, even it had 30degree every day, but welcome to China.

Ưu điểm: The lounge at the 17th was great for work meetings. The restaurant has an excellent choice and variety.

Ưu điểm: Luxury

Khuyết điểm: None

Ưu điểm: the hotel was very clean and the internet was very good

Khuyết điểm: The room temperature was set at 26 Degrees and could not be changed. The outside temperature was 22 Degrees so the room was unbearably hot. They did open the window and provide a fan which helped. They could not adjust the temperature as the whole hotel was set at 25 Degrees.

Ưu điểm: Breakfast is great and room is comfortable

Khuyết điểm: The staffs take a long time for us to check in and check out. The staffs were not friendly...

Khuyết điểm: Small rooms and quite old bathroom. Almost no English speaking people at the reception desk. No international TV for business people, mostly local channels. No wide selection of breakfast for international travelers, mostly local dishes.

Ưu điểm: The hotel location is excellent. The front desk staffs were friendly and professionally, and the house keepers were friendly and helpful.

Khuyết điểm: Each time We requested some service, have to fill out the “thank you” notes on paper or online which asked by the staffs. It seems the hotel employee performance evaluate system depends on guests feedback only. Does it cause the employees asking the guests in person for good reviews right after the service was provided? Sometimes the guest was busy, it kind of bothering. I have been stayed this Best Western hotel before and It was a good hotel with high standards. However It was disappointed this time, for example, the bathroom shower area wasn’t cleaned in standard way, could see the hair leaves on the drainage hole for days, and the shower glass wall and door were dirty, it indicated that the area haven’t been cleaned for a period time.

Ưu điểm: Convenient and love the nearby hot spring garden, supermarket and so many restaurants around

Khuyết điểm: None

Ưu điểm: Everything perfect, spacious and clean rooms. Change towels every day, staff speak English just as you need. Location is very nice, right next to the park. Breakfast superb comparing to other hotels in China where I stayed.

Khuyết điểm: No complaints.

Ưu điểm: good

Khuyết điểm: all thing are old

Ưu điểm: Staffs were friendly...there are not much things around the hotel but you can also take didi to go to any destination which is pretty convenient.

Khuyết điểm: Aircon is not really working well in our room, my mom's room got a chocked toilet bowl which the staff did manage to do something about it.

Ưu điểm: Very satisfied. The reception manager was very friendly and helpful as well.

Khuyết điểm: I like everything there.

Khuyết điểm: breakfast too bad

Ưu điểm: The staff were Friendly especially Chen Jn helpful.Milk was always hot

Khuyết điểm: The eggs stations could improve. Coffee was too bitter. The buffet closes before 10 so be aware despite it states till 10. The room we stayed in , the bathtub always leaked not sure where water came from especially after shower. The safe are really old design of the key.( can buy the newer model. The internet was really slow sadly we wanted to watch a few things online but streaming was really bad.

Khuyết điểm: Swimming pool was empty for Repair

Ưu điểm: nope

Khuyết điểm: My room 601 was flooding at 12:30am, slow response and find another room at 1:30 am

Ưu điểm: Nice and tidy room. Soft pillows.

Khuyết điểm: Smoky smell......no good

Khuyết điểm: I am still waiting the return payment for the security deposit on my debit card.

Ưu điểm: The rooms are spacious and clean.

Khuyết điểm: Breakfast can be better but still good.

Ưu điểm: Nice bed.

Ưu điểm: Location is not very important for us as we have transport ready. The surrounding area is quite happening. Night falls, the square next to the hotel has various events , singing etc that helps sooth a lot. Rooms are clean and reasonably big . The building and rooms are old though. I wrote to the hotel prior to my check in and the receptionist was helpful enough to call me call the way from China to ensure i get my answer.That's a big plus.

Khuyết điểm: Upon check in, the receptionist could not see our booking specification about bed requirements and they are not able to give us a total price for our 5 rooms (as i need to verify against the total quoted in booking.) and that was quite frustrating. After i checked out, I have to call the hotel to ensure they provide me a BILL (not a single page of paper was given to me from check in till check out) before they charge my card. Another even MORE frustrating thing is, the traffic security at the hotel lobby was terribly rude. When our bus reached the hotel, there is PLENTY of parking at the side but the security will NOT allow the driver to stop the bus even while waiting for us all to get up the car. The Security was shouting and yelling at the driver which i think its' really ridiculous. In another case, it was worse. i have to walk alllll the way to the back of the hotel to get up the bus just because i got down late and the bus was ASKED to leave the hotel without me. In ALL cases that took place throughout the few days of stay, there is NO VEHICLE stopped when our bus was there. But they just do not allow any stop which really sucks ! I hope the hotel review their practice that causes inconvenience to their guest.

Ưu điểm: Very friendly and helpful staff, large rooms, situated in the city centre of Fuzhou.

Khuyết điểm: The hotel is about 14 years old and this is visible in furniture and electronics as well in the general aspect of the interior.

Ưu điểm: Room size is big. The hotel lobby n common areas are clean n staff are friendly n helpful.

Khuyết điểm: Taxis need to take a big round to get to hotel entrance.

Ưu điểm: I didn't have my breakfast in your hotel restaurant due to under renovation, I might think that the food level and environment of quality will drop.

Khuyết điểm: I have no comment.