Hanoi 3B Premier Hotel

Great location for central Hanoi with walking street 15 mins away. Stayed twice and the rooms offered a quiet place to put your head down for the night which represents the value. Staff were very good on reception and would help you with any issues.

We did not dislike anything strongly but could be improvements : Facilities on booking.com state - mini market on site, library, sun terrace, outdoor fireplace with a few more random things to. They don’t exist. The pictures are dated, yes the rooms are clean except for a few marks and toilet seat wasn’t fantastic in the first room but they’re looking a bit tired and our first room especially could of done with some paint on some surfaces. Value for money would be good if the pictures were completely honest. Stop the wake up call for breakfast, 8.45/9am if we had not gone for breakfast, we would get called. Both times woken up, if we miss it, it is our fault. The survey at the end - like a lot of places in Vietnam, you are asked to fill a survey into rate there hotel. We gave an overall 8 which we thought was fair and a good mark. We got asked why no ten which we had stated on the sheet and then asked to raise our mark to at least 9.5 for booking.com and tripadvisor. We were a little shocked and just nodded to avoid argument. However I think the rating here is fair, the hotel is good but could do with more improvements to get them 9.5 and above without asking for it. Let the customer rate by themselves and you can improve properly without pressuring for higher scores for a false rating. 8.3 here is still good and fair!