The Azure Qiantang, a Luxury Collection Hotel, Hangzhou

The rooms were very large & comfortable with good views of Qiantang river. The staff overall was super courteous, very helpful & full of warmth. The coffee machine in the rooms was a nice touch.

Breakfast spread was above average, but with limited western options. Nothing extraordinary about it. There was a problem with the room's electronic lock and it took a very long time for the staff to fix it and for us to get into the room after checking in. There was no effort from the concerned manager to change our room to another one and we had to wait outside the room for a long time until it was fixed. This spoiled to an extent an otherwise great experience in this beautiful hotel.

I travel on average every 1-2 weeks and always stay in luxury chain hotels, and this one is by far the best one. Hotel is really beautiful, the rooms are spacious and very well equipped. The service was just beyond great, all staff is very attentive and try to offer truly personalized service. Every morning I was greeted by my name, which was really surprising. The restaurants are great too, and not too pricey for the hotel as such. I will always choose this hotel when I’m in Hangzhou. If you choose to stay here, worth getting Marriott Bonvoy membership as they have have great discounts for on-site dining and facilities. Truly luxurious experience!

Clean and nice staffs.

The view didn’t look like the photos.

Amazing hotel, amazing staff, amazing breakfast. I will return there every time when I stay in Hangzhou. The swimming pool and GYM are both good and pleasant . The staff is there to help you with everything.

Everything was ok. Nothing to complain about.