Hàng Châu Khu nghỉ dưỡng

Ưu điểm: We like the , Atmosphere nd architecture of the resort. The facilities, food and the services provided by the hotel staffs, who were very warm, friendly, helpful .

Khuyết điểm: Nothing

Ưu điểm: Property was very well maintained given that it was more than 10 years old. Our last two visits were around 10 and 12 years ago, so we were expecting the place to be a bit run-down. Surprisingly, it was pretty well-maintained and the quality of the food, especially at the Chinese restaurant had improved. It was also good to see that the hotel is now offering more activities (like nature walks and bamboo shoot picking). We had proposed that they conduct more activities around 10 years ago, so we were happy to see them doing it this time. It was also kind of the hotel to give us an upgrade for two of the rooms. We were traveling in a group of 6 and had booked 3 rooms.

Khuyết điểm: The tea picking activity was a utter rip-off. Before we signed up, we were told we would be taken to tea-picking on their plantation by someone experienced and taught how to dry the tea leaves after that etc. At RMB350 per person for a 1-hour program, we were expecting to at least learn a few things about Longjing tea and the picking and the processing of the tea. However, they just sent one of their SECURITY GUARDS (dressed in his security guard uniform!!) to bring us to the plantation to pick the tea and that was it! All the guard explained was that we needed to pick the ones with two leaves and one shoot. Nothing else was taught. When we brought the tea-pickings back to the hotel, we were just told to leave it with the guy who was drying the leaves at the machine. He said he was busy and asked us to come back later to get the dried leaves. There was no explanation whatsoever about the drying of the tea leaves. Given that we were inexperienced tea pickers, the amount of tea we were able to pick in that short span of time was obviously very little. We would have been able to purchase a much bigger, better quality and better packaged pack of tea leaves from their gift shop for just RMB190 per pack. We felt very cheated and this episode left a sour taste in an otherwise very pleasant stay. It would be better for the hotel to scrap this activity entirely if they cannot offer a decent service. This is totally unacceptable, disrespectful to guests and not in line with the image of Fuchun Resort.

Ưu điểm: Great location, air is so fresh and feels like living in the forest. Staff are helpful and super friendly. Would definitely come back again.

Khuyết điểm: Nothing

Ưu điểm: Close to wetlands Near the banyan tree which I would say would be worth the extra cost

Khuyết điểm: Noise from building works nearby late at night Hotel seemed tired and could do with painting Pool was closed Only one restaurant It does seem a little far out from town for a tourist

Ưu điểm: Good breakfast and good service at restaurant.

Khuyết điểm: No gym room and other facilities in hotel. The design and maintenance in lift, lift lobby and public area of room floor.

Ưu điểm: Very dilicious breakfast. Staff was helpful and professional.

Khuyết điểm: Refurbishment is noisy since 8am. No door man helps to deliver luggage .

Ưu điểm: The lobby and hotel were beautiful. The rooms were very comfortable and had a different decor. The ladies at the reception desk were very helpful.

Khuyết điểm: Breakfast: Not a lot of choice for people who do not want to eat soup or rice porridge everyday. What was available was of not of very good quality. The indoor pool was closed until July. The rest of the Westbrook resort, the area where the hotel was located, was also closed due to major renovations. Almost all restaurants, except for one, were closed. So it was a big disappointment that this was not the nice hotel with restaurants nearby we thought we had booked. The first morning we were woken up at 7 am by the building site that was straight across from our room. The reception, without problems, arranged a new room for us. But later that evening our next door guests arrived with 2 kids, who were very noisy until late at night. The next day we were woken up at 6.30 am by our neighbours kids. The connecting door in these room made it even worse. The noise problems ruimed our stay.

Ưu điểm: The staff especially at the reception and concierge were very helpful and courteous. Since the hotel is located in CIXI, away from the city, the reception staff helped us to book tickets for the shows downtown and helped us to book transport as well. The breakfast is good with good variety of food. The hotel provides buggy which is very convenient for us to move around the area.

Khuyết điểm: Nothing I can think of.

Ưu điểm: The location is beautiful, relaxing and very safe. The room was very nice with an elegant balcony. All the staff from the hotel was very nice, polite and always try to help you. It was a great stay at this hotel.

Khuyết điểm: Nothing!

Ưu điểm: Good location in West Brooke Wetland Park, which is huge, and cosy rooms with a quaint balcony.