Labranda Royal Makadi

All was perfect, one of the greatest hotels I ever stayed in, only the breakfast wasn't as good as everything else

first of all my satisfaction started when I reach the hotel 3 hours before the check-in time and dealing with master ATEF and I was really lucky to be served by him.., he is so humble, helpful and experienced staff. He allowed me to check in with my family 3 hours early.., not only that., he made a free upgrade to our two rooms for my family to be upgraded to two family rooms next to each other with wider space and pool view not standard rooms as per my booking. He also invited us to try one of the restaurants in the street food by offering two free vouchers to our rooms. moving to the service presented in the restaurants and bars in the resort ..,if I could rate it out of five .., I would give it seven out of five.., really I got surprised but how the waiters were always smiling welling to serve at anytime when needed.., they speak more than 2 languages ..,they joke with all the guests ..,they are so friendly .., and give a special appreciation to master AMR in the Resturant by his smile and his taking the care of my nephew at all times. also to thank MR.Mina the bar tinder in the beach that he gave me the best cocktails non alcoholic. moving to the animation team.., they were the Dinamo of the resort .., with there nice approach to make us dance do do some activities with them and offer free drinks for all the participates .also special thanks to FABIOLA & NASTYA for there efforts to make us have and for there care about my nephew Yassin. at last we were lucky to join the management weekly evaluation party to appreciate there staff hardworking by doing ruffle (TAM BOLA ) BY getting three winners from the guests how joined it by sharing the room numbers in the ruffle. we had the chance to be the third guest to win a gift which was a bottle of wine but was we don't drink they changed it for a spa for 2 guests which was really nice to have a massage at the end of your vacation. THANKS TO ALL OF YOU.

honestly I didn't find anything at this hotel that made me not satisfied . I really recommend it. I went 8 years ago to the same hotel when it was under different managment and different name and I also enjoyed, but this time I really enjoyed more than the expectations.

For detals oriented only: 1- Premises are great, one of the best locations in Makadi bay. 2- Hotel facilities; you'll fine everything there. 3- Restaurants: Extra tasty and acceptable variety of food, using the best ingredients and maintaining the best food/beverages quality. 4- Beach is from heaven, easy access to swimming, kite surfing, parasailing, speed boats. 5- Animation team are super, they are always around with lot of activities. 6- My 4-years daughter loved the kids club, it is clean, safe, and interesting. 7- The bar staff are always smiling. 8- Bean bags area beside the beach is great to have drinks/talks under the sunlight. 9- The food availability all over the day 6.30 am tll 1.00 am is great for children who don't like to eat in specific times. 10- The 3 large pools were really good for all the group, and there were always available place to stay. 11- The hotel is very cozy

1- Everything was clean and the room was extra clean at check-in, however, the daily cleaning was not satisfying. 2- I had a big problem at check in related to booking conditions and it wasn't the hotel problem - and not mine - and despite the weak handling from the reservation dep. the problem was resolved and we checked in.

Everything is perfect . The staff very very helpful . Thanks Mr atef for everything

Sea view chalet was amazing, reception staff are very helpful atef and hamdy, good food

There is an opportunity to improve animation shows, more non alcoholic drinks variety,