Pyramisa Sahl Hasheesh Resort

The location and the beach

It's a five star hotel in being super dirty and extremely poor service starting from reception to room service We are a family of 5 persons we booked 2 rooms We reached the hotel at 3 pm we went to our rooms One of the rooms was for celebrating a wedding anniversary In this room tv wasn't working, phone not working bed sheets are dirty and towels were torned up We called the reception to get someone to fix those things at 3:30 but no one came we went to the lobby to ask them they say we will send someone we go again they say u can have ur dinner n after u finish everything will be set Until 12 am no one showed up or fixed anything We want to sleep we can't because bed sheets are dirty I finally went to the lobby and asked for a manager Night manager who was in charge was mr. Hesham he said he will send someone He went with me to the room while someone was changing the bed sheets we found that the bed sheets had coffee stink and the mattress is full of coffee Until 2 am they r trying to find a clean mattress they couldn't and they had to bring a new one from the stock bcz all the available are dirty!! Then we are at the point to find a clean bed sheet and that was extremely difficult too bcz all are also dirty! I asked the manager for a refund for that night for all the hassle we went through and that we spent all day waiting for the room service and we couldn't sleep until 2 am in the morning Mr.

Location. Animation team

The reception stuff especially Mr. Abdelrahman wasn't so friendly. You have too stand in long queues in the restaurant and food quantity is always not sufficient. Snacks are so limited and poor quality.