Hotel Shahi Palace

Most importantly this hotel is very good value for money. The budget room was spacious and clean for what I paid. However, there were some issues. I arranged collection from the railway station - the staff member who collected me told me and my 3 large pieces of luggage to jump on the back of his moped, no helmet for the journey to the hotel. This is absolutely NOT acceptable. When I arrived at the hotel after ending up in a tuktuk that I could have arranged myself, they said would I like my room or a welcome chai first. I asked for my room after a long and early train journey. They said not possible it’s not ready despite it being well past check in time. 10 minutes later while drinking my chai someone asks me if everything is ok, and I asked when the room would be ready. Their reply was ‘it was always ready you wanted chai first’. Not the only lie I was told by staff here. When asking for a transfer to the airport and I said I was flying home, they said ‘no not possible all flights in India are cancelled due to coronavirus you cannot get home’. My flights were confirmed as running as planned and on time. Do not lie to your guests or give false information, if you do not know do not advise, it is stressful and confusing. The rooftop had a lovely view of the fort and the sunset. Food a ok, not great, and not expensive for the quality. They weren’t too pushy about camel safaris which was nice, as I had already arranged this separately. Overall an ok hotel, but staff could do with some improvement.

The view from the rooftop is wonderful. A really great location - 5 minute walk from the Fort. Staff are lovely and accommodating and can help arrange activities. Would stay again.