Khách sạn ở Madrid nằm gần Teatro Real

Ưu điểm: The very friendly and helpful staff

Khuyết điểm: The fact that I booked a double room and when I got there I had to pay €40 extra to get a double bed! #NotAcceptable

Ưu điểm: Friendly and helpful staff, thanks to the receptionist Diego who helped my friend find her lost jacket and kept it for us until we returned to Madrid. Location is perfect, quiet, safe, elegant and easy-accessible

Ưu điểm: We liked the location of the hotel.

Khuyết điểm: The rooms were extremely outdated. The AC didn’t feel like it was working.

Khuyết điểm: I paid for a rooms with view but we only had a partial view. This was a bit misleading.

Ưu điểm: The location is fantastic and can’t be faulted.

Khuyết điểm: This hotel doesn’t seem like a five star to me, definitely a solid four. There was a luke-warm reception when arriving, no one was at the door and there was no one to assist with bags or show us the room. Overall it wasn’t a very welcoming experience. There was a similar experience when trying to check out. The main receptionist at the desk was dealing with another guest however there was another receptionist (or staff member) at a different desk busy on her computer and ignoring me. I just placed my room keys on the desk and left as I couldn’t wait too long. There is also no valet parking, something which is usually quite common for five star properties (certainly is the case for the Villa Real which I’ve stayed at). I parked at the NH car park down the road and tried querying with staff whether there were any discounts due to us staying at an NH hotel. This was something which was never answered.

Ưu điểm: Good breakfast buffet. Daytime staff excellent later in evening staff was not fluent in other languages. Otherwise the stay there was pleasurable.

Khuyết điểm: See above

Ưu điểm: The location is very nice, just opposite the museum of Prado, 5-10 minute walk to the busy, main street. Large room with comfortable bed. However, the bathroom is a little bit old and the bath does’t work very well. Considering the location and place, still a recommendable hotel.

Khuyết điểm: Bathroom could be newer.

Ưu điểm: Fantastic location. The other aspects of the hotel were all good but it is only just 5 star it is right on the 4 / 5 star border i think. That said it worked well for us. staff were helpful when planning trips.

Khuyết điểm: nicer rooms, they were fine but a bit small and the bathroom while well maintained and attractive was not big enough for all the things that had been put in so not as nice to use as it might have been.

Ưu điểm: The location is the only thing going for this hotel. Not much else I can say positive.

Khuyết điểm: The rooms were extremely claustrophobic. It was very difficult to sleep here. Wall as are very thin. You can clearly here the conversation of other guests in their rooms and in the hallways. Complained several times- nothing done.

Ưu điểm: Property and service as expected.

Ưu điểm: Great location!

Khuyết điểm: The Staff is great!

Ưu điểm: Great and central location, nicely equipped clean room.

Khuyết điểm: Some of the room have no view something that should have been clear up front on booking.com had to pay extra for a street view rather than "wall view". This hotel is marketed as 5-star but far from it, most should be 4-star base on exiting facilities. Interaction with hotel staff varies from great to less than great depending on the person on duty. I find the night shift far more helpful, pleased and accommodating.

Ưu điểm: Good location, helpful staff

Ưu điểm: Excellent location close to the Carlos iii university. Close to bars , restaurants and antique shops.

Khuyết điểm: Rooms and bathroom are small but clean and comfortable and very convenient

Ưu điểm: The hotel is very nice, friendly atmosphere, very helpful staff, explaining things to newcomers, giving good advice and supportive. The room was small but clean with quite a big shower. And the most important thing – it is so close to everything important in Madrid that practically you can walk everywhere. Thanks!

Ưu điểm: Good location and clean place. The owner is very available to solve any problem! I suggest the place.

Ưu điểm: Great staff, good location. Small room, but everything you need. А very small bathroom (it will be difficult for a large person to turn around) - but this was written about in the previous reviews.

Khuyết điểm: The air conditioner was very noisy (that part of it that was outside the window). And a very noisy street (if the windows will go out) - the transport goes all night (this is for those who are sleeping lightly).

Ưu điểm: Great location, clean room, perfect place for the money.

Khuyết điểm: Extremely basic place with just bed and bathroom, nothing else. The hostel is occupied on the second floor of an old building, you need the key to get access to the hostel on the second floor. If there is a fire in the building, you are doomed. It has very narrow corridor with many rooms, at night, only option to locked the room is with KEYs from inside, you need to know where your keys are at night in case there is a fire, once you are out of your room, to the corridor, then you need key to get out to the stairs or to the lift. I don’t know how this hostel got their license to operate as a hostel.

Ưu điểm: Location was excellent, great value for money and decent facilities for the price

Khuyết điểm: Room could have been a bit bigger and WI-FI connection was poor

Ưu điểm: The location and the easy way to comunícate with the staff

Khuyết điểm: Small room, old towels

Ưu điểm: I was in a double room. Perfect location, clean, nice staff...

Ưu điểm: Great location and you get your money’s worth!

Khuyết điểm: No AC as advertised.

Ưu điểm: Location, friendly staffs and easy access to kitchen. Reasonable price!

Khuyết điểm: No air conditioning ( even though the fan was inside room) Not enough plugs.

Ưu điểm: Good location. 20% on parking nearby.

Khuyết điểm: Outdated toilets. Expensive for what it is. Requested beds in a 6 bed dormitory and ended up in a 10 bed one.

Ưu điểm: Located in the center of the city

Khuyết điểm: The room was very small and hot

Ưu điểm: Location was good. Right in Madrid center. Staff were pleasant. Also met some nice people as well.

Khuyết điểm: The listing as well as photos of the hostel indicated that a continental breakfast was included in the stay. There was no breakfast provided. There wasn’t even any coffee provided. Could not get a decent night of sleep. People constantly partying in the outside cloister area. Bunk mate would wake up early around 7 am and start yelling on their phone to someone, completely disrespectful to everyone else in the room.

Ưu điểm: It was very conveniently located

Khuyết điểm: The room we were in was a little loud

Ưu điểm: It's clean, the staff were very friendly and helpful, always smiling. The location is very central, and it's good value for money. You meet a lot of new friendly people.

Khuyết điểm: Too much noises at night, there is not air-conditioning in the room, and there is only two bathrooms for each gender, I think it's too little.

Ưu điểm: Fantastic stuff, all very kind and ready to help. Great location!

Khuyết điểm: Water in shower is very hot, difficult to get comfy shower.

Ưu điểm: Location

Khuyết điểm: Charge me €80 for one night

Ưu điểm: I liked the location and the beds in the room

Khuyết điểm: I didn't like the fact that the bathrooms were always crowded and sometimes it was very smelly

Ưu điểm: Brilliant stay

Ưu điểm: The location is great, close to the tourist places to see and good restaurants in walking distance.

Ưu điểm: location is within city centre

Khuyết điểm: not enough facilities

Ưu điểm: Clean and friendly

Khuyết điểm: No toothpaste and toothbrush

Ưu điểm: The room decor was pretty and a bit different from usual boring hotel rooms elsewhere, location was excellent for sightseeing, food & drink, and the air con was very much appreciated.

Khuyết điểm: The bed / pillows weren't that comfy and the towel rail (although pretty) was a trip risk as it stuck out on the space between shower and toilet. Be careful with bare feet.

Ưu điểm: The location is great, the rooms are clean and cozy. It's my second stay and I highly recommend the place.

Khuyết điểm: The locks could be better in the new wing. We and people next door had trouble opening the door sometimes.

Ưu điểm: The bedroom was cozy and comfortable. We were sharing bathrooms and it was nice to have just one with the shower instead many showers in one bathroom like in hostels.

Khuyết điểm: Some people didn't close the door to the bedrooms, we felt a bit unprotected at some point, they left the main door of the building open once and they didn't mind the noise. There should be at least reminders that other people are sleeping.

Ưu điểm: The location was ok, but very noisy.

Khuyết điểm: 1. No reception past 6pm a. Staff are polite but useless Reception available only from 10am to 6pm. Afterwards one has to go chasing people in some other building which not specified. Met one tenant who has booked a room and arrived around 8pm. She was so frustrated with the service she left without taking a room and cancelled her booking as soon as she saw what the situation is. 2. Shared bathroom, even though booked as private. System automatically pushed shared bathroom Booked a room with a private bathroom. Upon arrival was informed my booking somehow changed to shared bathroom and there is nothing staff could do. Staff were polite but completely useless. 3. Advertised as room with a balcony however, no balcony a. Bonus dirty sock Booked a room with a balcony. Received a room with a window and a dirty sock between the double glazed windows. What a disaster. 4. WiFi barely works 5. No breakfast facilities 6. Kettle provided but no tea or coffee available 7. Walls thinner than paper. a. Walls were so thin you can hear people using bathroom. Sometimes you could hear neighbor roll in bed. 8. Mattress was a disaster. My girlfriend had to go straight to a pharmacy after first night for back pain pills. 9. Once confronted staff refused to make any changes or give a refund. All in all AVOID this place as plague. Book yourself another decent hotel for the same value.

Ưu điểm: Great location. Clean but dated.

Khuyết điểm: There wasn't any kettle in rooms for tea or coffee.

Ưu điểm: The Breakfast fast is good but I am not happy to the room and the toalett shower is old and the water does not exit from the wash becin. the comforter doesnt have any bed cover. I book 3 person but they give 2 towels.

Khuyết điểm: The room is not good enough and i can hear the noise from the other room. I request all what i need but i didn`t get it.

Ưu điểm: Location

Khuyết điểm: Customer service

Ưu điểm: The location. Accesible to all points

Khuyết điểm: The staff is quite rude, principally the gentleman at the breakfast and cafeteria.

Ưu điểm: I loved the location, the space in the rooms and beds were very comfortable.

Khuyết điểm: It was always difficult to open my room with the key. Most times the cleaning lady who was really pleasant had to help me out.

Ưu điểm: The location was good

Khuyết điểm: In poor state of repair, wallpaper coming off walls, tired decor, in need of maintenance.

Ưu điểm: Arriving in the taxi and seeing the lovely exterior - and the lobby was nice.

Khuyết điểm: As soon as you left the lobby it was apparent it wasn't going to be a great experience. Wallpaper hanging off every single wall on level 5 (where my room was). Air conditioning unit was so old, it was better to open the window!

Ưu điểm: Loved the location, breakfast was nice (not stunning, but good enough). The staff were very nice and the café was good.

Khuyết điểm: The room and the 6th floor in general was very shabby and dated. The window from our room had no restriction on opening - it was big, low down and a sheer drop down to the street below. Terrifying! I still can't work out why this hotel has 4 stars, it was basic.

Ưu điểm: Nothing only location.

Khuyết điểm: Staff has horrible attitude, AC was a nightmare if it wasn’t cause my son team was in the hotel I would have never stayed

Ưu điểm: The Location is excellent as you can walk across the street to the Pio Principle train station. There is also a small shopping mall there as well. The price is inexpensive.

Khuyết điểm: The room Air conditioning was almost non existent. It was very warm in Madrid when we stayed. I need to be under the covers when I sleep. The pillows were the worst I have ever encountered! They were long and thin so they offered no head support. If you folded them in half it was worse because it became very firm and uncomfortable like sleeping on a bath towel that was rolled up and then folded in half. I need absolute darkness to sleep. The light illuminating from the TV literally lit the room up. It wasn't until our last night that I figured to cover the TV with blankets. The walls and ceilings seem thin because I heard banging and conversations going on in other rooms, both above and on the side of me. You could even hear the people across the hall. The complimentary breakfast buffet also was not worth even going to. Everything was not only substandard and cheap, but while we were there the hotel was at capacity, so the buffet area was extremely loud, and everyone was grabbing food as fast as they could. We ate breakfast outside each day after that. Bottom line...Spend a few extra bucks for a more comfortable hotel, with a better breakfast!

Ưu điểm: Location was ok

Khuyết điểm: Dirty water coming out of the faucets and toilet, no air conditioning.