Khách sạn ở Madrid nằm gần sân bay Teatro Real

Ưu điểm: Jorge and the concierge/desk staff was incredibly helpful. The spa is stunning and calming. The location is great.

Khuyết điểm: Towels and bathrobes could use an upgrade.

Khuyết điểm: The restaurant food wasn’t our taste. And they billed us for an apéritivo we didn’t order neither eat cause we are vegetarians and it was not. The design of the room isn’t cosy or nice, and there wasn’t much light in our room. The switch in the bathroom are not well installed... Generally people are smiling but clearly not all competent.

Khuyết điểm: Spa was closed for renovations would have been nice to know that before. Also website said reservations included free tickets to the Prado Museum. We had trouble booking online and instead booked via phone directly with the hotel. Therefore they refused to give us the Prado tickets because it was a web only promotion. Terrible way to treat guests.

Ưu điểm: Beautifully clean, modern hotel in historic building

Ưu điểm: I liked everything. This was the 3rd time I’ve stayed at URSO over the past 4 - 5 years. The quality, care, standard of service and facilities has not changed. The rooms are gorgeous as are all the common spaces. The hotel is calm and relaxed. The care and attention from the ENTIRE staff is top notch. As much as I love bouncing around Madrid, I do make time to enjoy relaxing in the hotel lobby/bar and adjoining restaurant (Media Racion). Will continue staying at URSO for each trip I have to Madrid in the future.

Khuyết điểm: Everything was great. No cons from me.

Ưu điểm: Design, decor, and room size

Khuyết điểm: Breakfast is a rip off. We ordered one omelette, two coffees m, two juices, and some fruit...60 euros!!!! When we complained we were told the charge was per person because we ordered two items. They refused to refund any portion of the sub-par, over priced meal. Left an awful taste in our mouth regarding the whole stay.

Khuyết điểm: The hotel booked a restaurant reservation For us online but did not rely to a confirmation email sent to them. So when we arrived at the restaurant our table reservation had been cancelled.

Ưu điểm: Comfortable bed, quiet room

Khuyết điểm: No help with bags, elevator not at ground level. Bathroom shabby.

Ưu điểm: Very accommodating staff, and wonderful location and rooftop bar!

Khuyết điểm: Waitstaff at rooftop bar weren't very friendly!

Ưu điểm: Lovely old building tastefully modernised.

Khuyết điểm: Staff service was somehow off across the board. It's hard to put my finger on it, but not helpful, somehow distracted, not attentive to guest? Examples: 1. there are 4 or 5 step steps between reception with no ramp or disability access, but no offer of help with luggage; 2. at breakfast I asked waiter if I could order the omlette on the menu from him---he replied "I suppose you can"; 3. I returned to hotel from a walk at 12:03 (checkout time 1200) I asked for my room key-card to be updated to open room door (as it expired at 1200) so I could get my bags---receptionist ignored my request and asked "Did you have anything from the minibar"; 4. When i completed checkout 5 mins later, I asked if manager was available, receptionionist replied with "No", 5. When I asked again to speak with manager, receptionist replied with "I suppose I could try to call her". All small things, but in sum detracted from stay and left me feeling I won't return in future.

Ưu điểm: The rooms were certainly well done and very eco-friendly - no plastic in terms of glasses or containers. The hotel was certainly orientated towards that - nice to see. The staff were very friendly and very helpful and the breakfast was very good too. Location was also very good being very central.

Khuyết điểm: All was good that I came across.

Ưu điểm: Beautiful hotel with nice amenities, a comfortable bed, stunning city views, and a great central location. Easy to walk to most major highlights and the metro station is only 1/2 a block away for anything not walkable. Would love to stay here again.

Khuyết điểm: Restaurant closed during middle of day. Rooftop lounge closed during my stay.

Ưu điểm: Location, Design, Bar Staff, Bathrooms, Room Size

Khuyết điểm: Check-In Staff Rude, THEY HAVE NO ON SITE PARKING (Site Lies) - expect to walk your bags at least 1/2 mile or more. Beds on floor.

Ưu điểm: Loved the balcony

Khuyết điểm: I almost got a concussion from hitting my head on the night table because there was a leg missing under the bed...

Ưu điểm: Location, breakfast, staff at reception and restaurant, value for money was quite balanced

Khuyết điểm: Some minor improvements in cleanliness in the bathroom could be useful, bed was ok but not very comfortable.

Ưu điểm: Everything, rooms were super clean , perfect location and super friendly staff.

Ưu điểm: THE BREAKFAST WAS JUST INCREDIBLE AND THE STAFF REALLY FRIENDLY.

Ưu điểm: Everythin very good! Clealiness, services and staff!

Ưu điểm: Very central near Gran Via in a quiet side street. Comfortable beds and spacious, modern style rooms. Friendly staff

Khuyết điểm: Beds (though comfortable) were two single beds put together. Not very handy for two people sleeping together

Ưu điểm: Hotel in the center of Madrid but in a quiet side street. With closed windows it was absolutely quiet. Booked the junior suite which was fantastic, spacious room with outside terrace.

Khuyết điểm: Nothing

Ưu điểm: People and service

Ưu điểm: Staff and location

Khuyết điểm: Little noisy in the corridor

Ưu điểm: It was perfect! It was my second time at this property and I really liked it! It is very well located, you can walk almost everywhere. There are metro stations and bus around. The wifi connection is great! Breakfast was really nice, with lots of different options!

Khuyết điểm: Everything was great!

Khuyết điểm: Will stay at Axel over and over again!

Ưu điểm: Location is great. Staff are very friendly Trendy decoration with lots of thoughtfulness

Khuyết điểm: Nothing

Ưu điểm: Extremely friendly staff, we got a free upgrade. Funny toiletries in the room!

Khuyết điểm: -

Ưu điểm: the room was exceptional and very beautifully decorated. the french doors opening onto a balcony facing the street added to the ambiance of the hotel. the bathroom was huge and well designed.

Khuyết điểm: a light over the sink would have helped shaving.

Ưu điểm: Very comfortable bed, good room size and heated pool in the roof (needs some maintenance though). Friendly staff. Funny decoration.

Khuyết điểm: Lack of amenities, no bathrobe or sleepers.

Ưu điểm: Staff are very helpful and friendly

Ưu điểm: Everything was beyond our expectations . We can really give the best comments about the front desk ! It changes everything in a hotel to have nice people welcoming you and doing the best during your checkout.

Khuyết điểm: -

Ưu điểm: The staff, the location.

Khuyết điểm: Dated heating. Dated bathroom.

Ưu điểm: Centrally located with view on parliament

Khuyết điểm: Breakfast was on the lower end with limited choice and the room was not sufficiently heated

Ưu điểm: Clean, good service

Khuyết điểm: Hotel room was a bit noisy - could hear people snoring and using the bathroom in neighbouring rooms, and walking down the corridor, to a higher extent than an average hotel, and certainly a hotel of this level. If the hotel is ever refurbished they should take that into account and try to incorporate better sound insulation material. The furnishings were also a bit dated.

Ưu điểm: The location and facilities are excellent. The staff, especially the front desk personnel, were great—very helpful and knowledge.

Khuyết điểm: Noise from other rooms and service vendors is a bit distracting in the evening. Breakfast in the restaurant is very nice but formal. it would be nice to also a venue that is simpler and more low key without the white linens

Ưu điểm: Breakfast is very good..excellent

Khuyết điểm: Room Décoration should be developed a little bit old fashioned but still very comfortable and value for the price.

Ưu điểm: The location is excellent

Ưu điểm: Great view and beautiful suite on the 5th floor

Ưu điểm: DATED, ROOMS ARE LOUD, NO ISALATION CAN HEAR NEIGHBORS ON ALL SIDES AND CLEANING STAFF, THE BED WAS 2 MATTRESS PUT TOGETHER AND VERRY UNCOMFORTABLE, IM 5,10 AND MY FEET HUNG OFF THE END,

Khuyết điểm: ONCE INSIDE YOU FEEL LIKE A HOTEL FROM THE 70s THE DECORE IS OLD. THE BREAKFAST WAS AGOOD VALUE. OVERALL WE DID NOT ENJOY OUR STAY. MADE 2 PHONE CALL TO TRY AND GET A REFUND WITH NO SUCCESS, IT WAS SO BAD WE CHECKED OUT 1 DAY EARLY.

Ưu điểm: location and breakfast are all right.

Khuyết điểm: The pillow and the duvet quality are awful!!! The shower facilities were bad too!

Ưu điểm: The staff were incredible the room was spacious the location perfect

Khuyết điểm: Nothing