Khách sạn ở Madrid nằm gần sân bay Plaza de Cibeles

Ưu điểm: Jorge and the concierge/desk staff was incredibly helpful. The spa is stunning and calming. The location is great.

Khuyết điểm: Towels and bathrobes could use an upgrade.

Khuyết điểm: The restaurant food wasn’t our taste. And they billed us for an apéritivo we didn’t order neither eat cause we are vegetarians and it was not. The design of the room isn’t cosy or nice, and there wasn’t much light in our room. The switch in the bathroom are not well installed... Generally people are smiling but clearly not all competent.

Khuyết điểm: Spa was closed for renovations would have been nice to know that before. Also website said reservations included free tickets to the Prado Museum. We had trouble booking online and instead booked via phone directly with the hotel. Therefore they refused to give us the Prado tickets because it was a web only promotion. Terrible way to treat guests.

Ưu điểm: Beautifully clean, modern hotel in historic building

Ưu điểm: I liked everything. This was the 3rd time I’ve stayed at URSO over the past 4 - 5 years. The quality, care, standard of service and facilities has not changed. The rooms are gorgeous as are all the common spaces. The hotel is calm and relaxed. The care and attention from the ENTIRE staff is top notch. As much as I love bouncing around Madrid, I do make time to enjoy relaxing in the hotel lobby/bar and adjoining restaurant (Media Racion). Will continue staying at URSO for each trip I have to Madrid in the future.

Khuyết điểm: Everything was great. No cons from me.

Ưu điểm: Design, decor, and room size

Khuyết điểm: Breakfast is a rip off. We ordered one omelette, two coffees m, two juices, and some fruit...60 euros!!!! When we complained we were told the charge was per person because we ordered two items. They refused to refund any portion of the sub-par, over priced meal. Left an awful taste in our mouth regarding the whole stay.

Khuyết điểm: The hotel booked a restaurant reservation For us online but did not rely to a confirmation email sent to them. So when we arrived at the restaurant our table reservation had been cancelled.

Ưu điểm: Location

Khuyết điểm: We booked a certain room online but when we arrived the us in a much smaller room then what we booked. We are very thorough. The suite was descriptive as to square footage. Finally to get what we originally booked we had to pay an up charge. Boo

Ưu điểm: The limited staff were very friendly

Khuyết điểm: Poor facilities not for young children, too noisy got no sleep. NOT a 5 star hotel. The bar is a large mini bar. Breakfast is limited if you like eggs you will be ok...far to expnsive for what it is.

Ưu điểm: Centrally located on a nice plaza in old town. Comfortable, modern hotel in an old building. Very helpful staff.

Ưu điểm: Loved location. Noise late in the evening from the nearby square and its restaurant was mildly annoying, but something we could live with.

Ưu điểm: Nice property in the best location central to everything

Ưu điểm: Beautiful and well maintained. Staff was very accommodating.

Khuyết điểm: The breakfast buffet was extremely expensive and confusing.

Ưu điểm: epic location and awesome rooms

Ưu điểm: Everything

Khuyết điểm: Nothing

Ưu điểm: Location: too close to touristic places, noisy at night. The bathroom and overall the space was fantastic.

Khuyết điểm: During winters the air is dry (a very closed environment) and we had trouble during nights.

Ưu điểm: Breakfast very good. Room was quiet and good bed

Khuyết điểm: The bar is not great --not best service,no draught beer/lager,very limited cocktail choice (no bloody mary) Some of our colleagues commented on the noise (rooms next to road)

Ưu điểm: The location was excellent. The drink upon checkin is a nice touch. The staff were friendly. I extended one night and they let me stay in the same room at the same price

Khuyết điểm: Our room had electrical failures. The phone didn't work. The air conditioning didn't work well. It is controlled from a master room and not inside the room itself. It was not a bad experience but this is not even close to a five star hotel.

Ưu điểm: Location is awesome

Khuyết điểm: Definitely not a five star hotel. Air didn't work. There were electrical problems.

Ưu điểm: Location and interior design

Khuyết điểm: It is overpriced

Khuyết điểm: there wasn't hot water in the shower, we waited 15 min for it to come every time. the room was small and faced an inside patio which wasn't nice. And the hotel charged us in dollars in a really bad exchange rate even though we paid in euro. for 5 star hotel and the money we paid, unfortunately, it wasn't a good experience!

Ưu điểm: The location.

Khuyết điểm: The deposit that they took from me when i made check in .

Ưu điểm: The breakfast was great In the middle of everything so that was great Staff was superb and tried to help when they could with every issue or question

Khuyết điểm: Would caution to come when the center garden is done and stay with a garden view. My room was overlooking the street which was great for the view but the noise was incredible Also just know the rooms and the beds are small but very nice Lastly the modern shower gets water all over the floor which was the one thing I really didn’t like

Ưu điểm: A warm welcome continued throughout out stay. All the staff were friendly and couldn’t do more. The hotel is beautiful inside and out in the perfect spot to explore Madrid.

Ưu điểm: The very friendly and helpful staff

Khuyết điểm: The fact that I booked a double room and when I got there I had to pay €40 extra to get a double bed! #NotAcceptable

Ưu điểm: Location. Hotel employee were awesome. Breakfast was spectacular.

Khuyết điểm: Walls paper thin. Dark rooms. Faced an inside courtyard which kept our room dark all the time. Felt constricting. No sunlight. No view. No gauge of weather.

Ưu điểm: Great location, great hotel for the price.

Ưu điểm: The location is the only thing going for this hotel. Not much else I can say positive.

Khuyết điểm: The rooms were extremely claustrophobic. It was very difficult to sleep here. Wall as are very thin. You can clearly here the conversation of other guests in their rooms and in the hallways. Complained several times- nothing done.

Ưu điểm: the location is perfect to explore madrid city center. many restaurants near by and prado museum only 2min walk away.

Khuyết điểm: you can hear the toilets flushing from other rooms as well as the shower and the tv. this was really annoying. also the door to the bathroom is a sliding door so you will hear everything happening inside.

Ưu điểm: The location is great. Close to Atocha train station and not too far from the city center and famous Gran Via.

Khuyết điểm: We stayed here just one night as we had to take an early morning train to Alicante the next day! After the long flight all we needed was a quite room to get some rest and freshen up! Unfortunately, the walls are very thin and the drainage system had terrible sound insulation. The next door neighbor was up till 3am and we could easily hear the voices! The upstairs neighbor woke us up a few times throughout the night when flushing the toilet! In summary, if you are a light sleeper, this hotel is not the best choice!

Ưu điểm: Location is very central can walk to all major sights. Plenty of staff at front desk to help with check in and information Candies and refreshment at lobby =)

Khuyết điểm: Room decor is a bit dated and shower stall seems not very cleaned

Ưu điểm: We like the location and the staff.

Khuyết điểm: I was shocked that my 2 hardboiled eggs and yogurt (in room breakfast) was $30. My husband got fruit and Muesli and it was an additional $30. $60 for a small breakfast!!! Apparently if you order anything they charge you for a full buffet. Had I know that, I would have just gone downstairs to the buffet. The laundry service was also ridiculously priced. My husband washed 4 pairs of boxers and three pairs of socks and it was $60. Shame on us for not planning better, but shame on them for price gouging.

Ưu điểm: Value and comfort

Khuyết điểm: Noisy as they were repairing the building beginning of July

Ưu điểm: People at the front desk made the difference upon checking. Incredibly dedicated to make the client comfortable and well pampered. Excellent location.

Ưu điểm: Excellent access to motorways, we use this hotel every year to break our journey south.

Ưu điểm: Restaurant, bars and terrace

Khuyết điểm: They had a fire alarm test but did not let us know so we paniced for nothing.

Khuyết điểm: I have been to this hotel few times, this time bit disappoint with the bed, it made noise every time I move, could not have good night sleep. this is the the first time had this unfortunate experience, other than that I had god experience

Ưu điểm: Individual members of staff were lovelies. The pool boy, bar staff and the night reception staff. It close to the shops and has good access to pretty much everywhere. On the surface it is very beautiful.

Khuyết điểm: Shower dripped constantly. The ac worked sometimes. Arrived with a child and 4 pieces of luggage not one person greeted or helped us down the steps into the foyer although there were at least 6 bell boys standing there. They seem to assume their customer want to steal from them. It's very strange. The pool is tiny and sunbeds are scarce. Apart from the one you can pay 100 euros to have all day. On the last day we decovered an infestation of red ants. Generally spent as little time in the hotel as possible.

Ưu điểm: - Amazing Breakfast with variety of fresh juices (my booking was not included with breakfast, but 9 Euro is not at all expensive for such a fabulous breakfast. and for child it was free. - kids play area in the lobby - my eight year old daughter enjoyed there a lot, and I have seen several kids happily playing (I seldom see such arrangement anywhere else) - excellent design make a luxury feeling - Bed and pillow was so comfortable and soft (one of the main component I looked when booking) - so met the expectation - enough space inside the room (though not a lot) - helping and smiling staff

Khuyết điểm: - Though toilet was neat and beautiful, shower area was not properly covered which made the shower water brings out of the designated place and made the entire toilet wet (they could make the proper coverage for the shower area) - waste bin in the toilet was damaged and had to use hand to open it ( it could be in my room only, unfortunately) - main door was not properly closing (could be my room issue only, unfortunately) - Location wasn't great as its far from city center - if you wish to walk daily to the centre or attraction this is not the place. you will have to rely taxi or metro. But if you go to airport, then you save a lot of time (though money is same from wherever you go to airport) as its end of the city.

Ưu điểm: clean, good location, nice staff

Khuyết điểm: is not really value for money

Ưu điểm: Front desk staff are friendly and helpful. The hotel lobby is very nice and the breakfast for €9 was ok. But can find better places to eat just out side. It’s in a very good neiborhood.

Ưu điểm: The hotel is walking distance from parque el buen retiro, and has metro stops for two different lines and the airport shuttle within two blocks. The rooms are ample and clean, but my favorite feature of hotel was a handheld city guide (converted Google phone) that was programmed with suggestions for activities, and info about tourist attractions in city. I live in the USA so my phone would have been roaming and expensive to use. The city guide allowed me to navigate the city, and look up information as I walked around. It was extremely helpful.

Khuyết điểm: The hotel has closed it's entrance that accesses the sidewalk directly and I had to walk in and out of hotel through car tunnel, which felt a bit dicey as the sidewalk in the tunnel is very narrow.

Ưu điểm: Clean, nice and quiet area.

Khuyết điểm: Nothing

Ưu điểm: Very nice remodeled rooms Great location Staff and service was friendly and helpful Good air conditioning