Khách sạn ở Madrid nằm gần sân bay Lazaro Galdiano Museum

Ưu điểm: Jorge and the concierge/desk staff was incredibly helpful. The spa is stunning and calming. The location is great.

Khuyết điểm: Towels and bathrobes could use an upgrade.

Khuyết điểm: Spa was closed for renovations would have been nice to know that before. Also website said reservations included free tickets to the Prado Museum. We had trouble booking online and instead booked via phone directly with the hotel. Therefore they refused to give us the Prado tickets because it was a web only promotion. Terrible way to treat guests.

Ưu điểm: Beautifully clean, modern hotel in historic building

Ưu điểm: Design, decor, and room size

Khuyết điểm: Breakfast is a rip off. We ordered one omelette, two coffees m, two juices, and some fruit...60 euros!!!! When we complained we were told the charge was per person because we ordered two items. They refused to refund any portion of the sub-par, over priced meal. Left an awful taste in our mouth regarding the whole stay.

Ưu điểm: The bathroom facilities were excellent. The service at breakfast was extremely friendly and the staff on check in / check out were great.

Ưu điểm: breakfast, room, bed, location

Khuyết điểm: I was on a room facing the street, and although the street was generally quiet, around 8am of each morning a gardener of the property across the street with a very loud blower waked us up. I would avoid the rooms facing the street due to this. I realize this is not the hotel’s fault.

Ưu điểm: Everything was perfect

Khuyết điểm: Nothing

Ưu điểm: Nice and clean room. Great location. Quite street.

Ưu điểm: the location is very good near the centre of the city. good transports both metro and bus. it is an experience to do again

Khuyết điểm: the staff are very rude and not helpfull. there is no parking although it says on the hotel site and staff don't care about this problem where they were asked for information

Ưu điểm: The location, quiet, and the room was clean. Metro is close by, and easy to access from airport.

Khuyết điểm: The staff on reception desk is not informative. No maps were provided. The breakfast is fair, good quantity, but too expensive for the quality. The signal quality of Internet is fair, free if you use you own computer, or with an extra cost of you use their computers and printers.

Ưu điểm: very good breakfast: lots of fresh fruit and jamon :) good location in Salamanca district. We booked a special offer with late check-out and free minibar which was great.

Khuyết điểm: My high evaluation of value for money of this hotel is based on the special offer we booked (80 euros a night with breakfast included). However, when we asked about the price for our next stay in september, we were told the same room would cost 160 euros, which is too much for the amenities you get. In my opinion, this is a good 3stars hotel, but no more than that.

Ưu điểm: Outstanding accommodation. Well located hotel for our needs and very near two Metro stations which met all our travel requirements around town. Short ride to all museums, art gallerries etc and short walk to great shopping outlets in Serrano.

Khuyết điểm: No on site parking available and street parking limited to one hour

Ưu điểm: The attention to detail of each guest's requirements.

Ưu điểm: very nice stary , good service.

Khuyết điểm: The 2 adult establishments on either end of the hotel are a turn off

Ưu điểm: The location

Khuyết điểm: Cleaning services and the age of the hotel

Ưu điểm: staff friendliness

Ưu điểm: Quiet hotel, pleasant staff. We were offered a selection of rooms

Khuyết điểm: Surrounding location was quiet but not very interesting

Ưu điểm: Comfortable bed, quiet room

Khuyết điểm: No help with bags, elevator not at ground level. Bathroom shabby.

Ưu điểm: Very accommodating staff, and wonderful location and rooftop bar!

Khuyết điểm: Waitstaff at rooftop bar weren't very friendly!

Ưu điểm: Beautiful hotel with nice amenities, a comfortable bed, stunning city views, and a great central location. Easy to walk to most major highlights and the metro station is only 1/2 a block away for anything not walkable. Would love to stay here again.

Khuyết điểm: Restaurant closed during middle of day. Rooftop lounge closed during my stay.

Ưu điểm: Location, Design, Bar Staff, Bathrooms, Room Size

Khuyết điểm: Check-In Staff Rude, THEY HAVE NO ON SITE PARKING (Site Lies) - expect to walk your bags at least 1/2 mile or more. Beds on floor.

Ưu điểm: lovely style and comfort, great location.

Khuyết điểm: no breakfast

Ưu điểm: The location was ideal. We took the option of DLs room which offered a jacuzzi and terrace however, the room was smaller than expected for the price.The use of poetry was personal and we liked the use of natural flooring to give a modern contemporary feel.

Khuyết điểm: The reception area didnt do justice to the hotel.The breakfast was overpriced for what was offered.

Ưu điểm: The rooms were spacious and comfortable, especially when compared against other standard rooms typically found in European Hotels. Cool, more modern decor, in a romantically old but well-restored building.

Khuyết điểm: Lobby is small and off-putting as a first impression- makes you nervous the hotel won't be nice; when in reality the rooms and lounge are quite nice and fun!

Ưu điểm: Apart from the obvious location, the feeling and the decoration of the room and the size of the bathroom were both great. It is a hotel with high standards.

Khuyết điểm: The spa/fitness room was under refurbishment during our stay, so we couldn't use the facilities.

Ưu điểm: The desk personnel were very courteous, helpful and attentive. The rooms were comfortable and clean.

Khuyết điểm: The room we had was on Grand Via and it was exceedingly noisy all night.

Ưu điểm: Located right at the centre. Helpful staff. Nice room and bathroom.

Khuyết điểm: The main street is very noise, evening time especially; a better soundproof windows would be a great help.

Ưu điểm: The room was lovely and in a good central location.

Khuyết điểm: The restaurant/bar area were badly run. The staff were not well trained and the services were chaotic, especially at breakfast. We also tried to eat an evening meal there as well, and waited an hour for a course. Then the food arrived barely cooked. Other guests made formal complaints to management but it didn't improve. The rest of the hotel was very good.

Ưu điểm: I loved staying in De Las Letras. The staff was wonderful. Ana was very helpful with her restaurant recommendations and she doing reservations for us. She also recommended a nice outlet stores and they picked us at the hotel and brought us back at no cost. The stay was wonderful.

Ưu điểm: Staff was friendly, helpful and spoke English.

Khuyết điểm: Website led us to believe there was an exercise room with sauna and hot tub. However these items were only available as part of various spa treatments for which one would have to pay.

Ưu điểm: The staff were very helpfull and the cleanliness of the hotel was excellent

Khuyết điểm: The lighting in the room could be a bit better but not a major problem

Khuyết điểm: The hotel was quite beautiful but under construction. The workout facility was quite basic but adequate. The room did offer a Nespresso which was a splendid treat. Hotel staff was friendly and went out of the way to help us when one of our family members needed to go to the hospital.

Ưu điểm: Staff were very helpful and the location was near the business district at Maria de Molina with access to two metro stops that can take you anywhere in Madrid within 20 minutes

Khuyết điểm: Shower in my room was blocked, safe did not work too.

Ưu điểm: Location of the hotel

Khuyết điểm: Cleanliness of the room was not as expected, especially in the bathroom. rooms are old and without any comfort.

Ưu điểm: The location is quite good, close to the metro station, easy to get there from the airport by metro. Also the sorroundings are really quiet and nice, good to walk around.

Ưu điểm: it has a good location; breakfast is good and the staff are very helpful

Khuyết điểm: The a/c was not working properly and it was hot in the room. there was an adolecent package tour group in the hotel and there was a lot of noise throughout the night

Ưu điểm: good service quality, conventient location, tidy suite, various tv channels

Ưu điểm: Good location w.r.t public transportation and connection to industry area East of Madrid, friendly staff, good restaurant

Ưu điểm: Centrally located Staff most helpful.

Khuyết điểm: Breakfast expensive

Ưu điểm: My room was on a high floor. The location was quite good - it's a rich- ish business area, and the hotel is only a few hundred metres from the nearby subway (line 10)

Khuyết điểm: I asked for a room with a balcony, and feather pillows. Neither were provided. The pillows were particularly uncomfortable. Very thick, and a hard foam.

Ưu điểm: -The location was great -Staff was very helpful -The pool and roof deck were amazing -Hotel was very clean

Khuyết điểm: -The wifi was slow and it had a two device limit -The room was somewhat small

Ưu điểm: Only the pool is the only big pool in Gran via sed the is open till 9 pm when summer time in Madrid is light till 11 pm

Khuyết điểm: First when I arrive after long fly from New York the told me the room no ready I bin waiting from 9 am till 2:30 pm service sooo slow line for the front desk is over size waiting and the worst the don't speak English well , when I get the room finely it was look sooo different from the pic and so small that I was can move there I sleep I wake up and I cancel all my rest of the stay in this hotel and I go to other hotel horrible experience never recomed this hotel

Ưu điểm: Staff friendliness and professionalism, location, room size, quietness

Khuyết điểm: Heating too high, expensive breakfast

Ưu điểm: The hotel's location is a huge asset. It's central location enhances access to the various interests in the city.

Khuyết điểm: Room was slightly smaller than expected - but acceptable nontheless.

Ưu điểm: Location is perfect.

Khuyết điểm: Wi Fi it far too expensive. View.

Ưu điểm: location

Khuyết điểm: quality dropped a bit compared with my visit 5 year ago

Ưu điểm: The location of the hotel was perfect and so was the parking service which is so difficult to find in hotels nearby. The room was really good, really confortable and clean. The staff were very helpful.

Khuyết điểm: The beds were too small for a hotel like this and I don't understand how possible it is to have staff in the reception who speak english so so bad!!

Ưu điểm: loction

Khuyết điểm: executive lounge marginal, no wine available

Ưu điểm: Location, helpfulness from staff, roof pool, fantastic room - two showers!! and great view also

Ưu điểm: swimming pool

Khuyết điểm: room walls where damaged: visible has had a water leakage on the roof, poor facilities, small room, not enough water pressure in the shower.

Ưu điểm: The roof pool and the central location of the hotel

Ưu điểm: hotel statt , facilities , cleqnliness of hotel and room , situation of hotel hard of Madrid

Ưu điểm: Location - excellent size room -

Khuyết điểm: TV channels poor - I do not watch TV but others may and would find it dissapointing

Ưu điểm: Hotel is located 2mins from Madrid metro, as well as supermarkets and authentic local tapas bars and restaurants. Attraction of staying here, eventhough your a short complimentary hotel bus ride from the touristy centre, is the hotel's interior which has been designed by a number of world famous architects and designers - Foster, Hadid, amongst others. This is matched by the 5-star service of the hotel.

Ưu điểm: Front desk staff was very responsive. Hotel architecture, floors, rooms, etc are amazing. Never saw anything like them!

Khuyết điểm: The restaurant staff was terrible. We were two businessmen dressed in suits. We entered the restaurant at 9:15 pm; It was not busy but had a number of tables with patrons. We walked out at 9:40, having gotten not so much as a glass of water, or even a nod in our direction, let alone an "Ill be right with you." Instead the 3-4 waiters and the captain never even made eye contact with us. So we went to the desk and got a recommendation to a very good restaurant right down the street.

Khuyết điểm: There was a rotted banana in the bin (not ours), but otherwise completely swank hotel!!! Outstanding experience!

Khuyết điểm: Amateur front desk staff and missing informations

Ưu điểm: Facilities, food, service

Khuyết điểm: internet and web connection wifi did not work

Ưu điểm: The rooms were beautifully decorated. Each floor has an invidual motif. The staff at check in were courteous and efficient. I enjoyed the experience of choosing the style of room on an iPad.

Khuyết điểm: While waiting for staff to fix my door (keycard would not work), I decided to wait at the main bar on the top of the hotel. one side was marked for a private party, one wasn't. I went to the unmarked side, ordered a drink, and as I was about to pay, the bartender asked if I was part of the event. I told him no and he said that he couldn't serve me and took the drink away. I informed him that I was a guest of the hotel and that this area was not marked as reserved. His manager apologized but asked me to leave. This added insult to injury of being locked out of my room. Were it not for an early flight and the hotel's free shuttle, I would have checked out that instant. Furthermore, the hotel is poorly located in the middle of a boring residential neighborhood. It may be a good value for anyone about to travel but the device and amenities do not merit 5 stars.

Ưu điểm: Very ecological Staff was very friendly Staff was always helpful Very unique floors Excellent breakfast

Khuyết điểm: I wished the room's shower had had a door for privacy (second floor)

Ưu điểm: Cool design, friendly staff, good restaurant, close to airport

Khuyết điểm: slow wi-fi, no workspace for business traveler, small gym

Ưu điểm: The breakfast was fantastic! The concept is so interesting that I will have to come back at least 12 more times!

Ưu điểm: the design of the hotel

Ưu điểm: Rooms were modern, hallways narrow and dark. Only 2 English speaking television stations (CNN, BBC News). Internet access was simple and reasonable. Staff were very efficient and polite.

Khuyết điểm: Breakfast was very expensive (25 Euros) for a buffet. This is more than double what the price should have been. No desk the room, so had to use a small coffee table for business and computer requirements.

Ưu điểm: Thi is one of the best hotel in Madrid, one of the best in the world. I'm travelling alot, but this is the best hotel i've staied in. The desing is different in each room, in the room u have a real king size bad. The service is perfect. Donstairs there is a restaurant, i would recomment to visit it. I'll come back again.)

Ưu điểm: design.

Khuyết điểm: nothing at all.

Ưu điểm: The Silken Puerta America is a very well designed hotel. It is completely different to any other hotel I have experienced before.

Khuyết điểm: The location was poor, being 5kms from Sol / Plaza Major, which is a little too far to walk. Perhaps if they offered a shuttle service to drop guests into town.

Ưu điểm: Design of the room and bars.

Khuyết điểm: SPA is very small and poor.

Ưu điểm: Staff were very professional and discreet. Room was funky and I loved the circular bed and huge tv screen. 1 minute from metro which is clean, cheap, cool and frequent. Nicely finished, Great towels, robes and bedlinen as well as plentiful toiletries. Make sure you overlook the road and are not overlooked by the blocks of flats on the other side....

Khuyết điểm: Only 2 floors are no smoking, limiting choice of room styles. Spa is not a spa - just a small pool with a room off it for beauty treatments or else a massage in a room on 4th floor (but then I got to see another room style!).

Ưu điểm: Special design

Khuyết điểm: elevator malfunction and not capable for so many people. I have to wait 10 minutes or even longer for it. Emergency exit were locked and only opened in the basement

Ưu điểm: design excelent, breakfast also!

Khuyết điểm: swimming and SPA closed, diffucult to adjust temp in room

Ưu điểm: The concierge, Jose Maria is amazing. Great place.

Ưu điểm: good location for getting to and from airport but overpriced and cramped

Ưu điểm: Hotel position and good price

Ưu điểm: the special price for 2 nights!

Ưu điểm: Nice area only 35 mins walk to park retriro