Khách sạn ở Madrid nằm gần sân bay Monasterio de las Descalzas Reales

Ưu điểm: I guess you know what customer orientation is. One of the staff of yours was the defintion of customer orientation. Her name was Lisette, she always thought instead of me, she is the one I would hire first if I would ever establish a business. Best, Thanks for everything...

Ưu điểm: Spa and service

Khuyết điểm: Bathroom was tired a shower drain was blocked, really should have better quality soaps and conditioner..... heating too hot could only open window, which let in noise. Ober priced as tired rooms don't meet the high level of service in bar, concierge and reception

Ưu điểm: Jorge and the concierge/desk staff was incredibly helpful. The spa is stunning and calming. The location is great.

Khuyết điểm: Towels and bathrobes could use an upgrade.

Khuyết điểm: Spa was closed for renovations would have been nice to know that before. Also website said reservations included free tickets to the Prado Museum. We had trouble booking online and instead booked via phone directly with the hotel. Therefore they refused to give us the Prado tickets because it was a web only promotion. Terrible way to treat guests.

Ưu điểm: Beautifully clean, modern hotel in historic building

Ưu điểm: The Staff were exceptional. Super friendly, helpful, and accommodating. Great Location. Super Clean and inviting.

Ưu điểm: Design, decor, and room size

Khuyết điểm: Breakfast is a rip off. We ordered one omelette, two coffees m, two juices, and some fruit...60 euros!!!! When we complained we were told the charge was per person because we ordered two items. They refused to refund any portion of the sub-par, over priced meal. Left an awful taste in our mouth regarding the whole stay.

Ưu điểm: Very friendly staff also in restaurant staff If they speak better English will be perfect

Khuyết điểm: Too pricey in room refreshments. Also coffee, water need to pay.

Ưu điểm: Everything from the interior design, staff, coziness, location etc

Khuyết điểm: Nothing

Ưu điểm: Great Spa! very nice building, friendly stuff

Ưu điểm: Very pleasant stay

Ưu điểm: Location

Khuyết điểm: Facilities are not 5 starts hotel. Bathroom should be upgraded. Breakfast is fair - but I do expect more for this price.

Ưu điểm: staff

Khuyết điểm: too far to metro stops

Ưu điểm: Great service and hospitality; Ruben, Angela and Juan Jose (concierge) gave us an exceptional experience

Khuyết điểm: Nothing

Ưu điểm: Breakfast, way of behaviour of the staff. Excellent location.

Ưu điểm: Bed was enormous and comfortable. Do not expect peace and quite, this is a city centre hotel and Madrid is noisy. The hotel is ideally located to visit the 3 main art galleries. Visit Villa Rosa for authentic flamenco, 1 minute from the hotel. Staff are friendly and efficient.

Khuyết điểm: The Plaza Mayor (10 mins away) is waste of time, be careful of Sudanese scam artist, some Can be aggressive if you don't "donate" after they appear to give you a free gift because they like you (usually a cheap bracelet). Tell them to "go away". The Market de San Miguel is a tapas heaven but it is a bit pricy (tourist magnet) the costs soon add up. Taxi drivers can be rude if your journey is a short one, ( obviously not enough money for them ).

Ưu điểm: Beautiful and well maintained. Staff was very accommodating.

Khuyết điểm: The breakfast buffet was extremely expensive and confusing.

Ưu điểm: epic location and awesome rooms

Ưu điểm: Superb location, very central, in a lovely part of the city. Easy access to everything. The hotel staff were extremely helpful, very professional, and any interactions we had were a pleasure. Xavier at the front desk went out of his way to help us with everything including guiding us to a local restaurant when he happened on us lost! on the street one rainy night. Juan Jose, the concierge was a true gentleman and extremely informative and helpful. Breakfast was excellent, served until 11am and again the restaurant staff were lovely.

Khuyết điểm: Very little. The rooms, presumably, as the hotel is located in an old palace were variable in size and configuration. Some bathrooms are small even in a junior suite or deluxe double. We changed our suite on arrival as the bathroom was too small for three adults. Staff were helpful with this but we were lucky one was available. Coffee capsules were in short supply and water was not replaced in the suite although our friends in the double room got fresh supplies every day. However these were relatively minor issues. Overall we really enjoyed our stay and would return.

Ưu điểm: Great location, just minutes walk from all the interesting places in Madrid. No noise, checkout is at a very convenient hour, 1PM. I work at night and didn't even need a late checkout! Beds are very comfortable, great views.

Ưu điểm: The location was excellent. The drink upon checkin is a nice touch. The staff were friendly. I extended one night and they let me stay in the same room at the same price

Khuyết điểm: Our room had electrical failures. The phone didn't work. The air conditioning didn't work well. It is controlled from a master room and not inside the room itself. It was not a bad experience but this is not even close to a five star hotel.

Ưu điểm: Location is awesome

Khuyết điểm: Definitely not a five star hotel. Air didn't work. There were electrical problems.

Khuyết điểm: There was renovation work going on which wasn’t made clear to us before or on arrival, which generated a lot of noise in one of the rooms next to us. We left the Hotel for the duration of the works during the daytime.

Ưu điểm: I really liked the room with the extra lounge area & bar fridge. The beds were very comfortable.

Ưu điểm: Overall experience is very good. Clean and comfortable rooms with cool interior.

Khuyết điểm: Vent in bath seems not operating

Ưu điểm: The location and facilities are excellent. The staff, especially the front desk personnel, were great—very helpful and knowledge.

Khuyết điểm: Noise from other rooms and service vendors is a bit distracting in the evening. Breakfast in the restaurant is very nice but formal. it would be nice to also a venue that is simpler and more low key without the white linens

Ưu điểm: Great location. Staff were friendly and helpful and the room was very big and comfortable. I would recommend this hotel.

Ưu điểm: Great view and beautiful suite on the 5th floor

Ưu điểm: The bed was especially comfortable and the room was cozy. I could easily enjoy the atmosphere of Madrid because of the location of the famous places around the hotel. Next time I travel to Madrid, I want to stay in this hotel again.

Khuyết điểm: None.

Ưu điểm: DATED, ROOMS ARE LOUD, NO ISALATION CAN HEAR NEIGHBORS ON ALL SIDES AND CLEANING STAFF, THE BED WAS 2 MATTRESS PUT TOGETHER AND VERRY UNCOMFORTABLE, IM 5,10 AND MY FEET HUNG OFF THE END,

Khuyết điểm: ONCE INSIDE YOU FEEL LIKE A HOTEL FROM THE 70s THE DECORE IS OLD. THE BREAKFAST WAS AGOOD VALUE. OVERALL WE DID NOT ENJOY OUR STAY. MADE 2 PHONE CALL TO TRY AND GET A REFUND WITH NO SUCCESS, IT WAS SO BAD WE CHECKED OUT 1 DAY EARLY.

Ưu điểm: Good location, very comfortable bed, friendly staff

Khuyết điểm: NO ALARM CLOCK, IRON, WASHRAGS. WALLS ARE THIN.

Ưu điểm: Linens luxurious. Lovely, spacious & comfortable beds, and sofa seating area, great view of the plaza.

Khuyết điểm: Took awhile to figure out the shower...just different.

Ưu điểm: The location and the nice lobby !! With nice bar

Khuyết điểm: The check in experience with a drunk woman that the receptionist (busy with me) decided to pass before me in front of me just to redo her key. The fact that I had to repay in cash the room for security reasons (then I got cash back) the fact that I lost 30 minutes and I could enjoy a quick swim at the wellness center as planned !! No information about facilities were given. No manager at the moment to handle problem ! The hitter not working properly in the room. And picture from booking not showing reality!!!

Ưu điểm: Breakfast was amazing. The room was quite large and very clean. Comfortable beds.

Khuyết điểm: There was some minor noise from the nearby road. Pillows are not that good.

Ưu điểm: The room was very comfortable.

Khuyết điểm: Our bathroom sink had make-up residue on the countertop. When they did the turn service it looked like corners were cut to save time by the housekeeper. Despite this, the room was over all clean, but not prestine in my opinion.

Ưu điểm: Size of room and bathroom

Khuyết điểm: Nothing

Ưu điểm: location , and good hootel

Khuyết điểm: no

Khuyết điểm: Sheets had holes in them . Key didn’t work all the time . They shut water down for maintenance.

Ưu điểm: The ambiance. The service from the staff. Always polite always calm and attentive. They made it easy for us to extend our stay.

Khuyết điểm: There was a small issue with the shower head size vs the size of the glass paneling. But that was about it.

Khuyết điểm: No invoice as requested :(

Ưu điểm: Fantastic breakfast and lovely setting with service to match.room very well laid out with tea coffee and mini bar reception staff superb and attentive.

Khuyết điểm: Paying to swim. Not good for class of hotel.

Ưu điểm: Breakfast is brilliant and delicious. A lot of different meals are served

Khuyết điểm: Room needs refreshment, It looks like average 3-star hotel....

Ưu điểm: Everything

Khuyết điểm: .

Ưu điểm: Everything ! Hotel is real very nice !

Ưu điểm: This place is great for the wreary traveller. Friendly and efficient staff who is always there to help 24 hours a day. The beds are very comfortable and the atmosphere is very homely. Overall, the hostel feels exactly what you would expect from an actual hotel.

Ưu điểm: Elevator Staff White bed linens

Khuyết điểm: Trash everywhere Layers of dirt on all surfaces Smelled like decaying organic matter or compost bin

Ưu điểm: Absolutely great environment, warm hosts and great room mates. The vibe was really good. Just the kind of the hostel one would love to stay in. The check-in was hassle free. The bathrooms were clean and so were the rooms and the common areas. The location is pretty nice and the Alonso Martinez metro station is right around the corner and Madrid metro is awesome and well connected to the airport as well, that's pretty nice!

Khuyết điểm: The access card stopped working the next day before check out because they configured it to expire at 12 AM instead of 10 AM. So was locked out of the room early morning. This is just a small feedback they should work on. two of my room mates also faced the same problem.

Ưu điểm: Located very well in Madrid

Khuyết điểm: Upper bunch beds are hard to get out of especially in the dark.

Ưu điểm: We had some problems with our reservation when we arrived (our fault) and Erika went above and beyond to hep us and helped make our stay here amazing!

Khuyết điểm: Cannot complain about anything

Khuyết điểm: Very noisy, it sounded from the bar inside the hostel till midnight, and hostel charges for luggage storage.

Ưu điểm: Room and beds were clean also comfortable. Everything was good.

Khuyết điểm: The rooftop were closed due to wheather conditions.

Ưu điểm: Cleanliness and courteous staff

Khuyết điểm: Water stream for water fountain was very slow. The drainage of the bath area was very poor and water was getting accumulated.

Ưu điểm: The place was clean and shinny. Very good cost value ratio! Recommended to those people who wants to save money

Khuyết điểm: Improve the wifi, can’t reach some rooms

Ưu điểm: Everything worked out perfectly during my stay. I have no complaints. Value for money is 5 stars without a doubt.