Khách sạn ở Malacca nằm gần Red Square

Ưu điểm: Clean and big room

Khuyết điểm: The staff was not helpful and parking was not labelled properly

Ưu điểm: Valet... Multiple entry

Khuyết điểm: Breakfast was below expectation.. Check it at 1pm - room book unavailable but higher floors is available at an additional price... Hilton honors point not extended to me cause I book in through booking.com

Ưu điểm: Room space

Khuyết điểm: Using wifi need to pay extra

Ưu điểm: Spacious room, friendly staff.

Khuyết điểm: The room has a bad smell. The bed is too soft, causing back pain. The electric kettle is missing. The shower and toilet door has got sharp edges, not safe, can cause injury if not careful.

Ưu điểm: Love the buffet selections for Lunch and during breakfast at Makan Kitchen. Restaurant Staff were all very attentive and trying very best to accommodate every guests request.

Khuyết điểm: My room. My room initially was booked for Twin Deluxe guest room and requested for room with bathtub, I was told they don’t have bathtub available for Deluxe Twin, then I decided to upgrade my room to king. while confirming the reservation I only need to pay additional RM50 for the upgrade which is only need to pay RM800+ ,However I ended up paying about RM1k upon arrival. And the room given was not up to my expectations, it was facing the other building. I have called the reception but was waiting for quite a while for them to return my call , since my daughter was hungry we decided to leave the room and expected someone will drop us a message , but negative . I think the team really need to hands-on on resolving guest issues immediately. And another thing is, hskp needs to to be more details in terms of cleaning guest rooms. Dirty tea spoon found on the tray.

Ưu điểm: It’s new & well-kept, the rooms are clean & the staff for the most part, are sweet. They were accommodating & happened to have my room early and let me check in which I really appreciated. I enjoyed that it was peaceful & found the pool area to be a nice spot. There’s not a lot going on at the connecting mall but there is a 7 Eleven, thankfully. On the whole, really happy with the stay & found it a serene, clean & comfortable space to be. Will definitely be back if ever in Melaka again.

Khuyết điểm: - The service can be patchy. Eg I felt the check-in staff on the first day a little smug. Also little things, like: “Are you a Hilton Rewards member?” “No.” “Ok then your room excludes wifi & you’ll have to pay for that separately.” Perhaps a kinder, hospitable way to phrase it would be, “If you sign up as a HH member, you can enjoy complimentary wifi for the duration of your stay.” Perhaps it was all in the delivery & tone. - If you’re having an a la carte breakfast (and made that request known), one would expect the server to walk you to your table with a menu in hand & not leave as if you’re somehow magically going to know what you want. They left & I had to find them for the menu on two different days. They’re all very sweet but need to finesse things with a bit more training so as to anticipate guests’ needs in advance. On the whole I appreciated their good natured personalities & that would be my only piece of feedback to highlight. - Their interpretation of Swiss Bircher muesli is actually oatmeal/porridge with fruit, sans the lemon-infused Apple slices. Perhaps editing this in the menu for the breakfast area would save in any miscommunication.

Ưu điểm: The room was quite spacious. We were given a very nice city view plus partially sea view. We stayed for two nights .

Khuyết điểm: The distance from the city centre was quite far. The car parking eas always full and need to be shared with Hatten Place.

Ưu điểm: Very comfortable bed and variety choices of breakfast.

Khuyết điểm: Lobby located at 12th.floor instead of ground floor. A bit confusing as there are also a mall and another hotel.

Ưu điểm: The cleanliness & room service

Khuyết điểm: Breakfast spread . The staff must be able to anticipate that the roti canai is finishing so they should take out the dough much earlier .The Indian food vadai & idili, score 4 out of 10 Your fresh juicer needs thoroughly cleaning . Overall , PIC of food & beverages needs more motivation . Attending staff below average energy level . Supervisor should never reprimand staff in front of guests

Ưu điểm: Room was spacious and clean. The bed was comfy, breakfast was yummy..

Khuyết điểm: Was very disappointed that sauna was out of service and steam room light was faulty. Was looking forward to a good sauna / steam session but got none of it. What a bummer.

Ưu điểm: Breakfast, pool and bath tub.

Khuyết điểm: In dining (room service) not so nice taste. To improve.

Ưu điểm: It was a beautiful stay at the Pines! Loved the room, it was huge and loved the location too. Would definitely come back

Khuyết điểm: N/a

Ưu điểm: Spacious & clean room Comfortable bed Complete room amenities Nice pool

Khuyết điểm: Room service take 1 hrs 30 minute to serve me Nasi Goreng Kampung..it’s was unreasonably which is the staff told me kitchen is busy to prepared breakfast item and kitchen staff alone working at this time.

Ưu điểm: The breakfast served is variety & good..The swimming pool is very nice..The view is also very nice..The room is very recommended for family, big, nice, comfortable..

Khuyết điểm: I need to call room service just for iron & wait almost half an hour..should provide in each room. the hotel entrance we always miss it..maybe need bigger signboard..

Ưu điểm: Spacious size of room. Love the breakfast

Ưu điểm: Love the bathtub, can enjoy the view while shower.

Khuyết điểm: The pillow is not comfortable. not padded

Ưu điểm: Clean, friendly staff, comfort bed

Ưu điểm: The location

Khuyết điểm: The hotel need some maintenance

Ưu điểm: Service. Facilities. All nice.

Khuyết điểm: All good

Ưu điểm: Everything is fine. Just an incident where we asked for extra pillow but the guy came with extra pillowcase lol! Also the shower button was loose and it came off.

Khuyết điểm: I just wish that should the staff esp the front office staff have any issue with their colleagues, they should not show their attitude in front of the guest. That’s not professional.

Ưu điểm: The breakfast buffet is both local and western. The local cusine is especially extraordinary! Swimming pool is like a breeze in a hot summer.

Ưu điểm: Dịch vụ cực kỳ chu đáo. Buffet sáng đa dạng. View biển thoáng mát. Ông bà mình rất ưng.

Ưu điểm: Breakfast is so marvelous especially for sambal nasi lemak..

Ưu điểm: I like the pool and spa. Staffs were friendly.

Khuyết điểm: Everything was good!

Ưu điểm: The location is near to shops, restaurant and melaka river cruise. The staffs are helpful. The breakfast is superb.

Khuyết điểm: Corridors were smelling badly, long waiting for lift to arrive.

Ưu điểm: Breakfast was good. Though we were served with variety of selections, it will be great if the main menu was changed daily. The location was okay.

Khuyết điểm: The parking at the basement has curfew time. It was closed from 11:00pm - 6:00am

Ưu điểm: Everything !

Khuyết điểm: Nil

Ưu điểm: The service is good, the room is comfy

Khuyết điểm: The smell and odor of the room

Ưu điểm: Location, ease of parking, comfy rooms, cleanliness, attentiveness of staff, friendliness of concierge

Khuyết điểm: toilet lightings too dim

Ưu điểm: the location was good. the staff and the superb room, everything was so good from the main entrance to the room

Khuyết điểm: except the toilet in my room its a little bit smelly and also someone is trying to get into my room using the connection door and luckily one of hatten place staff (cik nadia) transferred me to another room for my privacy. thanks her and all of you

Ưu điểm: Wi fi tốt phòng rất rộng rãi tiện nghi rất tốt. Mình rất thích. Tuyệt vời.

Ưu điểm: Staff friendliness. Food delicious. Pool clean but little bit cold for kids.

Khuyết điểm: Parking a bit hard to find

Ưu điểm: Nice modern hotel, very good city’s view from the room. Very comfy bed. Staff were always very polite. Buffet Breakfast with good choice from local to international taste.

Khuyết điểm: Maybe not a nice choice the automatic machine for coffe and tea, if you are a tea lover. But staff were so nice to prepare a cup of tea with bag both morning.

Ưu điểm: The room design and bedding is superb. Worth the price paid for a night stay.

Khuyết điểm: In-room Digital TV connection was not stable especially at night. Low connectivity with a lot of disruption.

Ưu điểm: Compact and comfortable

Ưu điểm: I like the room. Its very comfort to us

Khuyết điểm: I don't like the lift to car park because people is so many but the lift only have two. Please upgrade your services ☺️

Ưu điểm: Breakfast was good basicaĺy.

Khuyết điểm: Dirty in my room

Ưu điểm: Bed was comfortable

Khuyết điểm: Hatton Place is the place to be if You don’t mind things being wrong first time... You don’t mind a room which others have smoked in, and housekeeping haven’t noticed. However it was changed when we complained. You don’t mind being ignored by staff omelette makers who serve others first. The head chef did come and apologised after I complained. On the second day we made the mistake of both going to get something from the buffet at the same time and found our table cleared of our drinks You don’t want a steam room that hasn’t got steam and a sauna that’s cooler than outside, we complained the first day but the pool assistant said.noting, on the second day the pool attendant leapt from behind his desk and went and turned them both on. Not sure if they were off by mistake or to save money but some signage and some consistent staff training is needed You don’t mind drinking coke. Other choices (50% of the choices) were not available. We ate out in Melaka the rest of our stay. We understood it’s a hotel without alcohol but to have such a poor supply of the menu of soft drinks is ridiculous You don’t mind wasting water for 15/20 minutes waiting for anything that resembles warm. It’s fine if you prefer cold showers. You don’t mind being out of town, there is a shuttle bus, but reception don’t know if there’s a timetable and send you to concierge who tells you there is no timetable so you can’t rely on it for the return journey or for being in a certain place for a certain time (e.g. restaurant reservation) Funny it leave on the hour and when you arrive at 17:07 at other Hatton hotel the bus waits to 17:15 before pulling away, that might suggest a timetable! This is a new hotel... staff need training on knowledge and customer service skills and if you think you might do shopping you might like to know that the shopping centre below it has more empty units than full units so you will need that Shuttle bus.

Ưu điểm: Clean and wonderful staffs.

Khuyết điểm: - infinity pool is slightly small and unclean.

Ưu điểm: Break feast ..chek ini room and swiming pool...

Khuyết điểm: Chek out time..and car park..

Khuyết điểm: The queue for check-in was ridiculous; we waited for about 30mins before we were checked in.

Khuyết điểm: Chamber maid absent minded never provide toilet paper in bathroom and aircon not very cooling though set at 22 degree Because it was very late at night and we leaving next day, so never complain it Overall it's good stay

Ưu điểm: Surrounding area

Khuyết điểm: Parking..too far..

Khuyết điểm: Since my 1st visit 5 years ago, many corners were cut - poor quality slippers, no face towels. Wall paper at window sills all torn and looks very cheap. Water sippage. This is sad because I always look up to the HATTEN quality.

Ưu điểm: The staff is friendly and courteous. Location is good... 5mins walk to makota Parade Shopping mall

Khuyết điểm: The parking for big bikes are too small. The distance from parking to hotel is too far after riding for hours we still need to carry all our stuff for a long walk to the hotel. No continental breakfast.

Ưu điểm: Love the location,staff were really friendly and the breakfast was good

Ưu điểm: Location

Khuyết điểm: No

Ưu điểm: Comfortable bed

Khuyết điểm: A wider size bathroom would be better. It was quite uneasy when nature calls and the toilet bowl area was so narrow.

Ưu điểm: Location

Khuyết điểm: No

Ưu điểm: The room cleanliness and location.

Khuyết điểm: Poor check-in. It stated 2pm but at 4.30pm room still not ready. Did not offer other option just wait

Ưu điểm: Strategic location, can just walk to go to famous places.

Khuyết điểm: At night you can hear the conversation of the people from next door.

Ưu điểm: Warm service by the staff. Very helpful and very comfortable room.location at the middle of the town make it easy access to all tourist spot and food spot. Easy parking.

Khuyết điểm: Slow top up during breakfast. Came around 9am and some of the main menu like chicken rendang and some kuih not yet top up. Stayed at level 4 and the wifi is a bit slow.