Khách sạn ở Nairobi

Ưu điểm: My partner and I stayed at Villa Rosa in between our safari trips. It is one of the best hotels I have stayed in for a few reasons: location, cleanliness, decor, and hospitality. The service is impeccable. We arrived late (around 8/9pm) from Mombasa and had to wake up early (5am) for a flight to the safari. The staff arranged to have breakfast served in our rooms since it was too early, a taxi to the airport, and even stored our luggage since we have limited weight for domestic flights. Although we stayed just one night, they were impeccably hospitable. I’ve stayed at Kempinski Hotels before but from now on, it will be one of my preferred hotels. Truly impressed by Villa Rosa. A special thank you to Kennedy for welcoming us so kindly.

Ưu điểm: My partner and I stayed at Villa Rosa in between our safari trips. It is one of the best hotels I have stayed in for a few reasons: location, cleanliness, decor, and hospitality. The service is impeccable. We arrived late (around 8/9pm) from Mombasa and had to wake up early (5am) for a flight to the safari. The staff arranged to have breakfast served in our rooms since it was too early, a taxi to the airport, and even stored our luggage since we have limited weight for domestic flights. Although we stayed just one night, they were impeccably hospitable. I’ve stayed at Kempinski Hotels before but from now on, it will be one of my preferred hotels. Truly impressed by Villa Rosa. A special thank you to Kennedy for welcoming us so kindly.

Ưu điểm: I could not enjoy as much as I wish

Khuyết điểm: Plastic water bottles instead of glass and there was no Dj during breakfast like my last visit

Ưu điểm: Very nice staff - great breakfast - total service

Khuyết điểm: Nothing

Ưu điểm: The service from beginning to end was great and we even received a complimentary upgrade on the stay.

Ưu điểm: First class traditional hotel with exceptional staff and service. The rooms were spacious and level of cleanliness super. Everyday fresh fruit delivered. Book a room with a balcony. Security very tight.

Khuyết điểm: Nothing about the hotel but issues around intense security and a location next to a major roadway made it a very uncomfortable place from which to go for a walk but I think this is the same all over Nairobi.

Ưu điểm: Great hotel with spacious room, nice facilities, and most friendly staff. The security team is very responsible on checking vehicles, making your stay with relax and ease.

Khuyết điểm: Nothing

Ưu điểm: This was the third time that we stayed at this hotel. The service was excellent and very professional. The hotel went above and beyond ordinary service to celebrate my daughter's sixth birthday. We were quite impressed. We highly recommend this hotel.

Ưu điểm: Rooms, restaurants.

Khuyết điểm: Some staff is very forgetful and do not follow through with requests. You ask something, then you have to wait, wait, and then you have to call back to follow up, wait, and wait...

Ưu điểm: Very comfortable beds. Did not make it for breakfast

Khuyết điểm: Tbey are top notch

Ưu điểm: Even President Obama & the Pope have stayed here!

Ưu điểm: Cleanliness Location

Khuyết điểm: The Air Conditioning system was not working during our stay, and the rooms were extremely hot. Despite being relatively empty during the January season, the staff did not accomodate our needs for a fan to keep cool. Instead an excuse was made about all fans being distributed, that was quite absurd. An overall disappointing experience, not up to international Radisson standards.

Ưu điểm: They gave complementary cake for the occasion!

Ưu điểm: The hotel is very clean and well kept. Staffs are welcoming and friendly.

Khuyết điểm: Prices at the bar is a bit expensive compared to other hotels.

Ưu điểm: Good breakfast selection. Bed were comfortable, room was cool and restful and the bathroom was clean with complete toiletries. Staffs are nice.

Khuyết điểm: Weak internet signal in room 303.

Ưu điểm: Everything! Staff was amazing and so friendly

Khuyết điểm: Nothing

Ưu điểm: The property is clean, friendly staff and good food including a superb breakfast, but i was surprised that during check in no welcome greetings, a welcome juice or a offer for a seat as we waited in line, was embarrassed for a five star hotel

Ưu điểm: Breakfast. Staff. Pool

Khuyết điểm: New Year's Eve course menu cost us almost 5 hours .. food was good though.

Ưu điểm: Very nice design, location, and service.

Khuyết điểm: It's a bit expensive.

Khuyết điểm: The hotel was very bad .. no tv ..no internet.... no body can talk him

Ưu điểm: Since the renovations have been completed the entire Serena experience is luxury from the welcome during check in to the helpful service at check out. The rooms are beautiful and the facilities are great and the location was central for my meetings.

Khuyết điểm: Nothing

Ưu điểm: It is an old hotel built in the seventies but it is kept in a very good condition. Being a local brand, this hotel is preferred by politicians and used for governmental events. The reception and ballrooms are always filled with politicians, ministers, ambassadors, etc.. There are several restaurants, bars, meeting rooms in the hotel which will provide you with a variety of places to eat, have a drink and chill-out. Being a favorite place for governmental events so the level of security is high which is an important aspect in Nairobi. Rooms: 7/10 spacious, well furnished, comfortable beds, OK amenities Location: 8/10 it is hard to recognize or hail a taxi so your best option is Uber Internet: free & stable Breakfast: 8/10 wide variety and delicious cheese platter Service: 8/10 friendly and professional staff Value: 7/10 hotels are generally overpriced in Nairobi but Serena is on the expensive side P.S On Fridays they have a sea food all-you-can-eat buffet… don’t miss it

Ưu điểm: Heated swimming pool.

Khuyết điểm: Over priced. Ordinary hotel, room, facilities.

Ưu điểm: Great.

Khuyết điểm: N/A

Ưu điểm: Great service - from the gate,pool, housekeeping etc also I love the attention to detail!

Khuyết điểm: To be honest the bath soap and the toiletries.

Ưu điểm: Service and staff's attitude

Khuyết điểm: No spa or massage facilities Room cost and restaurant Prices compare to similar European hotels is to excessive

Ưu điểm: Good food great staff

Khuyết điểm: Location

Ưu điểm: Very good business hotel. Great staff, very good restaurant in the hotel, excellent gym, good location and definitely worth trying the rooftop bar.

Khuyết điểm: Nothing!

Ưu điểm: Nice food. Good staff

Khuyết điểm: Slightly over priced

Ưu điểm: Staff are very friendly and seem to remember names of guests, which is great and always on hand to help if you have any issue.

Khuyết điểm: A few issues with attention to detail especially in house keeping.

Ưu điểm: The Fairview is like stepping into the past with its elegant, historic design. Beautiful gardens and outdoor area around the pool. The interior filled with light. Staff are very polite and helpful, always with a smile.

Ưu điểm: The service- the staff is most professional yet friendly. The magnificent gardens. This hotel and its gardens are a rarity in this city and in the world. It is to be treasured.

Ưu điểm: Location, overall atmosphere, breakfast, live jazz band by the pool and food

Khuyết điểm: Better to look for another hotel, if you are not a fan of old, classic buildings and facilitates.

Ưu điểm: Great location, very clean with high security (felt safe). Excellent staff

Ưu điểm: The hotel is beautiful and I loved the ambiance. Also there’s a security gate so it’s a safe place to stay in Nairobi. The staff are all very friendly and professional. Very good breakfast. We had a basic room but had enough space with desk and chair, very clean and very comfortable. I loved all about this hotel I’d love to stay again !

Khuyết điểm: The location is a little far from the centre but didn’t bother at all since we used Uber every time we go out and I believe most of tourists also do the same for their safety. So over all no negative comment !

Ưu điểm: IT is such a Nice hotel and everything is Nice. We feel also that stafett is impotent and IT was perfec.

Ưu điểm: Amazing hotel with stunning decor, would definitely recommend to anyone who is after style and great standard. Lisa at reception was lovely, thank you for your warm hospitality:)

Ưu điểm: The hotel is located in a very good area close to shopping the UN and Embassy’s.

Khuyết điểm: Having spent over 20 years coming and going through Nairobi this was the first time I was giving a lower level basement room I find it extraordinary they would even consider placing guest in such a location.

Ưu điểm: The Jika restaurant serves fantastic meals. Staff are very friendly and responsive Rooms are very nice

Ưu điểm: I enjoyed the decor

Khuyết điểm: The towels smelled and there were not many guests

Ưu điểm: The hotel offers a shuttle in the morning to reach the UN Compound or the US Embassy. The Village Market next door offers a variety of shopping and dining options and the Fridays Massai market.

Ưu điểm: The staff were very friendly and helpful. When there were problems, the staff found a solution. The room I had was quiet and very well laid out.

Khuyết điểm: Water was brown and intermittently didn't come on (hot).

Ưu điểm: Great staff!!!

Ưu điểm: The room and garden are lovely. Wi-Fi access is free. Desk staff are helpful. Sunday buffet brunch is very popular. The hotel is near a shopping mall with a variety of restaurants, a supermarket, and many modern shops, and you can walk safely to it.

Khuyết điểm: Service in the restaurant could be much better. Each day at the buffet breakfast it was very difficult to get coffee. I requested it as I entered and sometimes two more times before I got the first cup. To get a second cup of coffee, I had to get up and find a waiter. Most hotels of similar level have waiters who walk around with tea and coffee. At dinner, an ordered glass of wine is not served right away but some time after the food has been served, and after another reminder. There is little evidence that a supervisor is watching over the service or over the restocking of buffet items, until the guests request a bowl, plate or other item.

Ưu điểm: Cleanliness. Security is tight and the location is central. The photos don’t do it justice.

Ưu điểm: Spacious well laid out rooms and friendly efficient staff

Ưu điểm: We had a spa treatment at 12pm (the official check out time) but were allowed to check out at 4pm. That was really great.

Ưu điểm: The staff, they are very nice and accommodating.

Ưu điểm: The place is clean and stylish

Khuyết điểm: The food was horrible They couldn't make common fried rice Lack of variety on menu

Ưu điểm: New, and on an excellent location. Hotel staff are very thoughtful and nice. Hotel rooms are spacious and very comfortable. Lounge, bad and restaurant are a good place to sit and relax. Had to pass a few gates and security personnel so I trust it is secure too.

Khuyết điểm: Unfortunately at the time of staying pool, spa, gym were still under construction. Expected to be open in November 2014. Hotel offered free head and shoulder massage in the lobby to compensate which was very nice.

Ưu điểm: restaurants in the hotel

Khuyết điểm: The service at this hotel is absolutely haphazard. Some evenings they do the turndown some evenings they don't, the same for water, tea, minibar, etc. It seems the staff there have no protocols for service delivery and they do things out of memory, and then forget to do things... it was really unpleasant. Also, the front desk never answers the phone!

Ưu điểm: Nice breakfast and the warm welcome from the staff at the entrance and the spacious rooms.

Khuyết điểm: A dishonesty incident with the house keeping and reception which had been escalated to management but no action taken actually but promise from the management to investigate.

Ưu điểm: Service was good

Khuyết điểm: Friendly staff, serene environment

Ưu điểm: Lovely quiet place in Nairobi & a place to recuperate after a long sunny day. Wonderful facility include the steaming bath & Jaccuzi

Khuyết điểm: That I couldn’t stay any longer cause if other related work commitment

Khuyết điểm: I loved the whole experience , the staff were really helpful . Thanks to Peterson who kept checking on us ,Racheal, Victoria,Neema,and Sylvander were amazing. I will recommend the place 1,000 times. The rooms were very clean , I loved room 201 .We were transfered to room 401 which was heaven on earth. I really appreciate everything. Long live Sovereign suites .

Ưu điểm: Though it might sound expensive, for those who can afford, it is a wonderful place especially for a couple which has busy working schedule to step out for two nights are really connect. Steam-bathing, Jacuzzi and just use that quiet nice ambient to recuperate/refresh.

Khuyết điểm: N/A

Ưu điểm: The Bed was comfortable and the food was excellent. The ambiance is very serene and the staff were very friendly and helpful.

Khuyết điểm: there was a leak in the shower and the water moved into the walk in wardrobe

Ưu điểm: The location is ideal if you want a quiet place out of the hustle and bustle of the city

Khuyết điểm: It's a very old hotel. they've tried to maintain it but they could do better

Ưu điểm: Staff were very good. Property decor excellent.

Khuyết điểm: Breakfast timing was bad and Dinner Menu was poor. Pricing is over exaggerated compared to the place. One time stay.

Ưu điểm: Clean rooms and very convenient location. very buzz in the atmosphere.

Khuyết điểm: Sound proofing in rooms is not proper. you can hear the traffic noise. Causes sleep disruption. Commodes don't have jet spray.

Ưu điểm: It's a new hotel so it's still clean

Khuyết điểm: Poor and very very pricey food Power went out and it took about 30mins to restore On another day, it went out while we were inside the elevator and we got stuck for 10 mins I asked for a knife from the kitchen and it took 23 hours for them to provide. No printing and computer to print tickets

Ưu điểm: Location and staff

Khuyết điểm: Food average, and poor value for the money

Ưu điểm: Kindness of personal from restaurant. Quality of rooms Good an reliable internet connection

Khuyết điểm: Nothing specific to Kenya.

Ưu điểm: The hotel is really cool and perfect especially for someone with little baby like I did.. I enjoyed the services offered to me and my little baby.

Khuyết điểm: The employees are really friendly and always goes an extra mile to assist naming a few:-. At the restaurant- Ms Chao, mr. Isaiah and chef Bernard, thank you for making my stay satisfactory by extending ur help considering my little baby who could not let me move around.. I really felt welcomed,. Keep up the good work. Josephine at the housekeeping plus other thanks for always responding to my request for the drinking water I really needed it since I was breastfeeding.. the rooms are really cool and clean for my baby comfort.: Reception - thnks Collins, Grace for helping me towards the booking extension.. I really appreciate..

Ưu điểm: The room breakfast was really great

Ưu điểm: Outstanding hotel. I loved everything about this place. Great location, wonderful staff, clean room and facilities. I would definitely recommend this place.

Khuyết điểm: N/A

Khuyết điểm: There was construction at the hotel while we stayed there which made it quite unpleasant to stay at the pool area and in the room. It did however stop at 5pm which was good, so we could get some rest before getting up early for safari.

Ưu điểm: The rest of the breakfast

Khuyết điểm: The pneumatic drills outside. The bacon was inedible

Ưu điểm: Everything was impeccable

Khuyết điểm: Works and noise during renovations

Ưu điểm: Good

Ưu điểm: Veranda and clean facilities Polite folks

Khuyết điểm: Staff checking up on me, calling and knocking and even coming in room Suggesting I should not have a guest

Ưu điểm: Excellent customer service; a strong team with a genuine interest in making you feel welcome. A huge thank you to all the staff at the hotel!

Ưu điểm: Everything

Khuyết điểm: Nothing, food and beverages very expensive

Ưu điểm: Reception

Khuyết điểm: Tiny beds.. noise

Ưu điểm: The staff are extremely well trained I don't know why this hotel is not starred as luxury. I enjoyed all bits of conversations with the people who worked at Sarova Panafric. It sits in a quiet neighbourhood right next to Uhuru Park a 250 KSH (Uber) taxi ride away from Westlands, and within 10 mins' stroll (only during the day though) to Central Business District which has supermarkets for any daily needs. The complimentary breakfast is hearty. The hotel provided for me a quiet getaway from the busy daily life, while offering all conveniences at hand. Value for money.

Khuyết điểm: There is nothing I found to be lacking from this hotel. The parent hotel Sarova Stanley has a great authentic decor from the old colonial times, but it can be visited from Panafric.

Ưu điểm: Most staff friendly and professionally

Khuyết điểm: Rooms were not clean , especially the bathrooms sheets not changed while there and water boiler went out had to take a shower in cold water and staff seemed not to care and did not offer a sincere apology or explanation and hotel was booked so no other acccomadations available. Restaurant food not the best, menu the same all week Service was poor nor friendly and took at least an hour or more to get food and anything else asked for we had to wait for and received usually when we no longer desired them. My son ordered ribs and it was very fatty and we complained but all they was stated was the cook would be notified. Ordered hamburger plain when receiver after an hour of waiting it was brought with everything on it . Took back and waited over40 min we cancelled it and manager said it was almost done to please take it , inspire of us telling her we no longer wanted it and tired of waiting .

Ưu điểm: Friendly staff, breakfast was good, clean environment.

Khuyết điểm: Some rooms need an update