Hilton Niagara Falls/Fallsview Hotel & Suites

The hotel would have been better if our accommodations were met.

We purchased a city view king suite for our honeymoon to only enter a room with construction on the outside and no view at all, we were over charged for our stay and when brought to the staff attention told we purchased a tour that we did not purchase.

Like the convenient location.

We called downstairs to talk to the front desk, I also answered the text message that is sent to your device about your stay. My partner and I booked our room online and have stayed at the Hilton a couple of times previous. The room wasn’t to great, the view was a city view but the construction on the roof was being worked on so we didn’t keep the blinds open because there were men working on the roof. It was also very noisy. The jacuzzi tub we asked for and added on with our booking didn’t work and we had to call maintenance up which detailed our plans a bit because we had to wait for him to come and fix it. It was our anniversary so we were pretty disappointed with our stay and when I told the front desk before we checked out she said there wasn’t much we could do expect go downstairs and talk to the manager. Which we didn’t have time for or feel comfortable doing.

Good location friendly staff

Room had a bad smell and wet carpet, room we were moved to had no natural light, woken up to loud banging and drilling at 7am, my wife asked where were the stairs in case of emergency and housekeeping advised it was blocked off due to renovations

Location was at the centre of a lot of activities. Saw the fireworks from my room.

The toilet got blocked and overflowed all over the bathroom floor. Had to call maintenance late at night. Not a nice experience.