Puerto Vallarta Khu nghỉ dưỡng

Ưu điểm: Service and staff are amazing. They greet you beautifully. And service was good. The roof top pool is spectacular. The sushu Japanese restaurent was amazing

Khuyết điểm: The l food at the roof top pool was terrible. it is all you eat between breakfast abd dinner. And it had a big impact on the day and the vacation. . Ive eaten far better at other far more affordable places in Mexico Overall For the price the hotel does not live upto its 5 Doinand rating. The very steep price did not dekiver an excellent experience. Lots of gaps in some levels of service While service in general was good. The conceirge was not. Lost my reservations for dinner on our last night. Ended up earting at ab awful Italian restaurent pool side. Christmas eve. It was a nightmare.

Ưu điểm: Great location, secluded but not extremely remote. Very nice surroundings and beautiful beach area.

Khuyết điểm: A couple of restaurants could improve on their food quality. Also, prompt room service needs to be addressed.

Ưu điểm: The service was impeccable.

Khuyết điểm: The beach

Ưu điểm: The resort was amazing. The staff went above and beyond to take care of every need. The view from the private balcony hot tub was breath taking. The food at each of the restaurants was amazing. Our favorite meal was ceviche on the beach. The water is clear, warm, and the paddle boards and kayaking are free. Snorkeling in the national park is a must! Just a 40 minute kayak trip away.

Khuyết điểm: I can't think of anything to complain about.

Ưu điểm: We got the best room at the hotel top floor and with a perfect view of the city and beach also mountain the service was just perfect the food everything was just what we wish for could be happier by picking this hotel if you plan on going you won't go wrong Picking this hotel!

Ưu điểm: Service is top notch, the setting is stunning high up in mountains, very secluded and obviously the pool is phenomenal. The suite with jacuzzi was so relaxing, great size room everything was pretty perfect, gym is also amazing I've never enjoyed going a gym so much. I also found prices of food and drink not too expensive considering the luxury of it, the room rate was high though.

Khuyết điểm: I am struggling to think of anything, maybe it felt like was more suited for couples, I wanted and to relax on own but the hotel very much has a couples vibe, it's far from downtown also so not great if you wanted to explore.

Ưu điểm: Hotel Mousai is a great hotel for vacation. Great staff, very friendly and helpful. People in general are friendly and eager to help and talk about their city. Always they ask that you come back for vacation ! Very clean, not only in the rooms but the outside also. Again great place for vacation!

Khuyết điểm: The beach is very small and rocky, hard to go in and out of the water, not good for snorkeling! However the beach staff is friendly and ready to satisfy all the needs one has.

Ưu điểm: Breakfast was excellent, staff was beyond amazing...everyone!!! at the reception area, everyone!!! at the Terrace restaurant where I had breakfast every day, the way staff was always smiling and greeting you and trying to be helpful.

Khuyết điểm: Constant noise of the ongoing construction from 8am to 6pm---every business day. That severely impacted my ability to use the hot tub or even enjoy at all my beautiful room terrace.

Ưu điểm: Sushi was awesome

Khuyết điểm: Paid for a king bed. Was given a queen. Woke up every morning by an accidental phone call from the front desk. Cleaning people came in our room unannounced while we were sleeping and woke us up again.

Ưu điểm: Everything about this place is so beautiful. You definitely do not have to leave, everything you need is at the hotel/ resort.

Khuyết điểm: We had a couple hiccups regarding our room when we first arrived but they were easily resolved

Ưu điểm: We grabbed breakfast everyday in the market cafe and it was great. The staff was always very catering to our needs

Khuyết điểm: Nothing could've been better

Ưu điểm: The cleanliness and friendliness of the staff.

Khuyết điểm: The beach was not inviting.

Ưu điểm: The friendly staff and property. The restaurants were great too! The 4th of July celebration was fantastic !

Khuyết điểm: That the staff tried to sell us a timeshare, and they were not happy when we said, No! The beds and pillows could had been more comfortable.

Ưu điểm: Beautiful room Beautiful beach Spa was spectacular Pools were beautiful

Khuyết điểm: N/A

Ưu điểm: Staff very friendly Alcoholic drinks excellent Pool areas awesome

Ưu điểm: I did like the amenities at the resort along with the ease of checkin/check out

Khuyết điểm: I didn’t like the actual beach front and would have loved if there were more entertainment opportunities

Ưu điểm: Location and being all inclusive. Beautiful Resort.

Khuyết điểm: Guests come out early and put towels and small object on beach/pool chairs to reserve them and most are not used, but left us without chair to enjoy. Resort does not have any policy on time limit.

Ưu điểm:  the supervisor and the manager were awesome. Resort location is awesome serving staff and restaurants were awesome. Ordering room service was easy breezy!

Khuyết điểm: Room smell like mildew/ mold  at front desk wasn’t friendly or accommodating. Her attitude was very dry.

Ưu điểm: The food was very good as were all the staff.

Khuyết điểm: We were there last year and thought the rooms were much better than this trip. We moved rooms from the 2nd floor to the 6th. 2nd floor room had holes in the curtains, counter tops need polishing, no maid service until late pm. , no regular coffee.

Ưu điểm: Service was incredible throughout the resort. Every room is ocean front and the view can’t be beat.

Khuyết điểm: They allow chair hogs to reserve lounges by the pool starting early in the morning. Seats sit empty with stuff on them for hours. Ridiculous! All chairs taken by 9 AM.

Ưu điểm: The resort was beautiful. Exactly like the pictures online! Every room had an ocean view. It was gated, therefore we felt very safe. The spa was very nice. The staff was very friendly and welcoming! We can’t wait to go back.

Khuyết điểm: The only thing I can think of was the elevators were a bit stuffy. Other than that, it was perfect!

Ưu điểm: Everything about was awesome. The staff was exceptionally pleasant. It was a pleasure to be there. I would definitely recommend to family and friends.

Ưu điểm: The pool was awesome the staff was great. The restaurant by the pool was awesome l, if not a bit expensive.

Khuyết điểm: The power did go out to most of the hotel after a topical storm, but so we stayed and chilled at the pool most of the day, which happens to be one of the hots days here. The power was out from 8am untill about 530 am

Ưu điểm: The staff was super friendly

Khuyết điểm: It was too hot in the lounge areas

Ưu điểm: The staff is super friendly...lovely... The lobby, sitting areas and all the nature is fantastic!! The hotel is beautiful...

Khuyết điểm: The area is a little sketchy... The rooms smell of mildew and pumping a horrible fragrance doesn’t make it better. The sheets smelled - worst nights sleep...love staying in hotels and was really looking forward to rest

Ưu điểm: Staff was friendly and helpful.

Khuyết điểm: When I reserved the hotel I was not informed that the pool and spa area was closed for renovations. Also the beach area has crocodile that made the beach area unsafe.

Ưu điểm: Excellent location, the people working here were amazing. Love this place. Clean and overall the services were great.

Ưu điểm: The staff was AMAZING!! I have never experienced such wonderful service. The staff got to know us by name, and we looked forward to seeing them daily. We visited the spa and all but one restaurant on the property. We would go back in a heartbeat!

Ưu điểm: Beautiful entry, accommodating staff, gorgeous location.

Khuyết điểm: The pool was under renovation which was inconvenient but they did a nice job of solving the issue by providing transport to/from the Westin.

Ưu điểm: Ernesto, one of the staff members at the hotel, made us feel like family. He was extremely friendly and helpful and we talk to him daily for the week we were there. I wouldn’t hesitate to book another stay here in the future.

Ưu điểm: Location and facilities

Khuyết điểm: Smell of the room

Ưu điểm: The staff was wonderful.

Khuyết điểm: The pool was under construction. Would not have stayed at this hotel had that been advertised.

Ưu điểm: Was breakfast included?

Ưu điểm: We needed a hotel close to the airport due to a canceled flight. This was 5 minutes away. Recently updated hotel and they are completing their pool renovations this summer. Nice gym and spa area, although the jacuzzi did not work well.

Khuyết điểm: Unfortunately the pool was closed for renovations but guests are allowed to use the Westin down the street.

Ưu điểm: staff was so friendly! excellent bar service ! great food choices, room was very nice! wonderful visit

Khuyết điểm: temperature in all pools, to warm and to water to cloudy, didn't feel clean. didn't like food at Mexican restaurant. very long line for breakfast buffet.

Ưu điểm: Service is fantastic

Khuyết điểm: A lot of kids checked in on our third day there....that was only downside.

Ưu điểm: Pools are nice, some staff are nice and some are not. Taco bar was superb.

Khuyết điểm: Overrated for the paid amount. No child care. Waitress and waiters took longer to attend to your needs. My glass of water was not refilled when asked the first time. Had to remind them 3-4 times then it was refilled. Food was ok not great Rooms were not attended until after 4 pm.

Ưu điểm: Staff treats you well, rooms with nice views.

Khuyết điểm: Service is very slow, they take 2 hours to get towels or anything you you need. They can definitely improve on service. Also they guy who was supposed to introduce us to services or things to do in the resort was more interested in selling romantic dinner and spa time. Had to question him directly to find out things to do in the resort.

Ưu điểm: We liked the pools.

Khuyết điểm: The fridge is terrible. We had to bring our ice packs to the concierge to freeze for us. The rooms are Ok. I wish they were a bit cleaner and more functional — it was a bit rundown. The bellboys forgot to bring up our bags after two hours so we had to go down and grab them ourselves. Overall, we had a decent time — not the best. Could have been better.

Ưu điểm: Overall the service was amazing, Pools & Lobby area is beautiful!! The food was amazing at all the restaurants we ate for being an all-inclusive resort.

Khuyết điểm: Rooms Definitely need to be upgraded! To me it was more like a three star resort felt like room was a little dirty we had to change rooms when we got there because first room we got was not clean. We got our room almost at 6 PM instead of 3 PM

Ưu điểm: Great location with good beach and pools. The room and bed were very comfortable. Fun entertainment and activities.

Khuyết điểm: A little pushy about joining the membership club. Food was good but not outstanding.

Ưu điểm: Breakfast buffet was great.

Khuyết điểm: Dinner buffet. Rocky beach.

Ưu điểm: Good food and drinks

Khuyết điểm: Money went missing from our room. Lots of children.

Ưu điểm: The hotel is clean and big. The staff is friendly. The room was clean and modern. Many pools , for adults and kids. The beach was clean and the ocean water warm but murky. The town is 10 minutes away.

Khuyết điểm: The food and drinks were horrible. The first night we arrived , we tried ( 9 people int the group ) Castaways seafood restaurant and it was not that great. I did not like the fish so I ordered the rib eye and it was not seasoned or cooked properly. Most of us had to return the plates back so we can order other things from the menu. I ordered a Mojito and when i got it I thought i was given a glass of water ! I asked the waiter if i was given someone else's drink but he told me that the drink is fine and this is how they make drinks for Americans because we don't like them strong ! From that point on I just ordered shots of Hornitos tequila or just Hornitos with a splash of lemon juice. The next day , we tried the Mexican place , downstairs, and their food was almost uneatable. I was frustrated with what I got , so I ordered chicken tacos to keep it simple. I got three dry (probably microwaved chicken ) tacos with nothing in them. Did not even try the Japanese or the Italian place next door because if you cannot have decent Mexican food in Mexico , why even bother with Japanese or Italian . We left the hotel and went to some local Mexican restaurants and had great Mexican seafood/pastor. P.S: - The staff at the restaurants and the buffet were friendly and very helpful. - The buffet was the best thing they had at the hotel. We just ate their the whole time.

Ưu điểm: The grounds and the lobby are beautiful.

Khuyết điểm: Our room was very musty smelling. I also was very disappointed with the quality of the food.

Ưu điểm: Beautiful views, shows every night, 10 minute cab from downtown

Khuyết điểm: The staff was okay. I felt like they could have been a bit more genuinely nice as a whole.

Ưu điểm: The concierge, Jessica, was the best. Was very honest and so helpful. We are returning to this resort & she is a big reason why.

Ưu điểm: Loved, loved the breakfast!!! Nice amenities.

Khuyết điểm: When we went to the bar on the 3rd floor there was one guy there that was not very nice. He was an angry worker. I am there on vacation I do not want to run into someone angry. He never smiled. Was mad that we got there at 10:50PM. They closed at 12.

Khuyết điểm: I chose the hotel because it was supposed to be pet friendly. That was an outright lie! I have a small hand held Chihuahua and we were we only allowed in certain outside areas of restaurant, nowhere near the pool, and not allowed to leave dog in room even if sleeping in carrier. Don't advertise that you are "pet friendly" because it is an outright LIE! We caused no problems and we were treated poorly!

Ưu điểm: Excellent service

Khuyết điểm: Pool closes to early

Ưu điểm: Staff was excellent. Breakfast buffet very good. Outdoor bar staff was excellent.

Khuyết điểm: Rooms were dated: layout and bath. Clean w/tiled floors and bath. Furniture outdated. 1st floor restaurant was a dud. Staff left us at 11:00. But for $--- night I can't complain when coupled with the beautiful grounds and great pool.

Ưu điểm: The staff was exceptionally helpful and gracious. The pools were great for kids and for adults.

Ưu điểm: The friendliness and competence of staff. The grounds and facilities of the property. Lots of beach umbrellas.

Khuyết điểm: The resort fee.

Ưu điểm: All facilities such as swimming pools, spa, restaurants and bars

Khuyết điểm: Nothing

Ưu điểm: Housekeeper was friendly and efficient.

Khuyết điểm: Nothing in the room worked. Phones and safe didn’t work. We were told to use the speaker. Pool said it closed at 10 and we were removed at 9. Pool staff was unfriendly.

Ưu điểm: The bed was so comfortable and we loved the balcony looking out over the pools and ocean

Ưu điểm: The staff is extremely friendly. Very helpful and polite. The rooms are a nice size. Room service 24hrs a day and the pools are great.

Khuyết điểm: They charge for the coffee that’s in your room. Most hotels provide the in room coffee and tea as complimentary. The “Starbucks” in the lobby has terrible pastries. I am under the impression they don’t get many patrons, therefore they don’t make fresh pastries often which is terrible. Our first night we stayed on the first floor near the sewage. We were awaken by an alarming noise like the plumbing in the shower was going to explode. Luckily, the staff was very helpful an accommodating. They moved us to a new room the following morning without issues. The final thing that that I did not care for was the attempt to up-sell. I understand that this is apart of their job but it can be pretty annoying when they are persistent. You will be appointed a concierge and they will contact you via email a few weeks before your arrival. In the email they will give you great tips especially the one about avoiding the solicitors at the airport. This resort does not provide their patrons with transportation but the solicitors at the airport will lie just to get you to agree to visit their resort in the hopes that you will purchase a time share. When I got to the airport I made sure to give the solicitors a firm NO and proceeded to getting an uber. At the resort I checked in and I was told to return later in the day to speak with my appointed concierge because they have something special for me. After getting settled in I returned downstairs to meet my concierge and guess what?! My special gift was a free bag which I appreciated but I was also being asked if I could set aside 2-3 hours to hear about their private homes on the resort. Sounded very similar to the solicitors at the airport that they reminded us to stay clear of. It all made sense. They wanted us to agree to their pitch opposed to the outside companies. They even promised to match whatever promotion we were told at the airport. I go on vacation to relax and enjoy myself.

Ưu điểm: Breakfast was good, staff were extremely polite. Ambiance was good.

Khuyết điểm: Overall we enjoyed our stay. Two issues which were not as we expected. Lighting in the bathroom was poor. The dampness in our room was not good, perhaps the A?C was not working properly as ALL our clothing was damp each morning or when we returned to our room after being away. Upon returning home to Canada we had to & deodorize our suitcases to eliminate the damp odour.

Ưu điểm: Fiesta Americana was amazing! The food was delicious, the staff friendly and attentive, the hotel was very well maintained and clean with great features like a swim up bar! We want to bring our extended family back again to Fiesta Americana PV next time!!!

Khuyết điểm: The beds were a little hard and the pillows a little uncomfortable.

Ưu điểm: - The waiters/waitresses, room cleaning staff are hard working. They tried their best to meet the needs for their guests. - Resort location is decent, close to malls, supermarkets and other tourist areas.

Khuyết điểm: - Front Desk and Guest Service Staff are not helpful and they are dishonest. They were not fully honest to guests about a couple things. Poor and disappointing impression on the Front Desk and Guest Service Staff. - Food and drinks at the resort were below average. Drinks were all watered down and did not taste right. Besides the Mexican food at the resort, everything else did not taste right; very poor attempt with Asian, Italian and American food. - Room furniture and decors are worn out and outdated. The rooms look old. There was nothing impressive about the rooms. We actually ended up changing room from the original room they assigned us cause it was old and unclean. - Bathroom is very small, dark and outdated. Also poor ventilation in the bathroom. - Resort is small with limited dining options. There is only one general pool (there is another adult pool but you need to pay additional for it) and there are only 4 to maybe 5 restaurants onsite. Out of all of them, only 1 place tastes relatively decent. - Limited day activities and almost none existent night activities. There is essentially nothing to do at the resort at night. Other resorts have lively night activities but this one has none. Looks somewhat sad and boring at night. - Onsite excursion rep is also not helpful and dishonest. The excursion rep right outside the hotel is actually more friendly, professional, helpful and honest. Got our excursion tour outside the hotel. - Resort is not entirely "all inclusive". Charges additional for many fundamental things that other all inclusive resorts always include, which doesn't provide the comfort and ease as other all inclusive resorts. - Guest Service Desk Staff does not know how to handle situations with tact...almost ruined a surprise birthday party/engagement party.

Khuyết điểm: The property is out dated and the photos currently up do not accurately depict the property.

Ưu điểm: It was clean, great pool, ocean front, breakfast was awesome, friendly staff

Khuyết điểm: It was outdated. Hotel needs to be updated, some of the sheets were ripped, bathtub needs to be refinished.

Ưu điểm: good staff,clean, convenience,

Ưu điểm: The service, breakfast, the Mexican restaurant, and location was wonderful. I loved the view from our room. I was happy that it was so close to downtown and there was a mall across from the resort.

Khuyết điểm: I did not like the pizza, Italian food, and Asian food. It wasn’t very good.

Ưu điểm: The servers by far are the best thing the resort has to offer and are amazing. Kind , helpful, very hardworking, really enjoyed them. Would do everything they could to not say no. Gratuity is included, but tip them. They work hard for nothing at a mediocre establishment at best. They are probably why people give good reviews. I know they are the bones for my minimal good stars. I hope they truly value their staff.

Khuyết điểm: This is not a true All Inclusive resort. No signs posted anywhere or clear literature of what you can't have, however they are happy to tell you that "you can" for an additional fee...or come to a timeshare pitch and we will give it to you. We were asked to move from our sun lounge by the pool, numerous sun lounges were open and as just a couple, enormously surrounded by families, we laid out on one right next to the pool.. After almost 2 hours, we were approached and asked to move. These lounges are extra cost. They weren't the covered beds that come with extra amenities. We went to eat in the buffet, and we asked to sit outside. We were told we could not, it was for people on the 8th/9th floor. We are on the 6th floor. So we litterly sat at the opening of the open air wall and looked at a table less than 5 ft away that we could not sit at. They proudly serve Starbucks coffee in the deli! Big sign posted! BUT for a fee. You find that out when you order. If you want hotel coffee, its free in deli. (the deli is not a deli. It is a hotel shop with typical resort trinkets and clothes, meds to buy.) Coffee is in the back and complimentary pastries. If you want more than your 1st day of coffee pods in your room that they give you to use your coffee maker, you are charged. I found this out because they gave me 2 decaf pods. I wanted regular coffee. I was told no. I got my 2 pods and if I wanted more or different I had to pay extra. If you want to use the Sonne adult pool, it is a $100 fee per day for a couple. The booking site says $15. There are ZERO activities at night. They call lounge acts in the bar nightly activities but kids are not allowed in the bar. All activities are by the pool during the day and the pool area and pool itself are in desperate need of help. Tiles cracked, falling off, dirty and rusted grout. Broken, ripped umbrellas. The pool is really bad. The sun lounge they made us get out of, was broken.

Ưu điểm: All inclusive

Khuyết điểm: The point that they make to let you know that you can eat outside because it’s for guests who paid more. They aggressively attempting to sell you time share. They said the taxi was 120 pesos but when we got dropped off they charged us 20 dollars.

Ưu điểm: Close to the bus stop.

Khuyết điểm: The food was ok..

Ưu điểm: Amazing Hotel! The beach was beautiful and there were several activities to do on the property. Shopping centers were very close take an Uber

Khuyết điểm: Bars and restaurants close relatively early 1am and room service later at night 1am was very slow.

Ưu điểm: All of the staff went out of their way to make you feel welcome. Pretty place, they pay attention to keeping everything in order. The grounds & lobby area are very pretty. The cleaning lady was very good. The buffet was the best. Felt very safe there.

Khuyết điểm: Our biggest dislike would be the shower, it didn't have any pressure ( hard getting the shampoo out) and would turn cold then back to warm.

Ưu điểm: The staff were absolutely incredible! Special thanks to hotel employees and everyone involved with my birthday dinner, flowers and room decorations! Muchas gracias to all the wonderful staff

Khuyết điểm: Everything was awesome!!