Puerto Vallarta khu nghỉ dưỡng

Ưu điểm: It was clean and staff are friendly

Khuyết điểm: I was offer to upgrade to a room with a view which I appreciated but they didn’t tell me that I was located right next to stairs and an elevator. It was very noise with people walking and it echoed hard to sleep, also I was right next the staff lien closet and you can always hear them talking and opening the door and very early times of the morning. Our sleep was interrupted many times throughout our stay there. Just honk he should have told me. I paid extra to move and I probably won’t have if I knew the location of the room.

Ưu điểm: The grounds are lovely and the staff is great. The access to the beach is a real bonus. Senate at all three restaurants and the food was a cut above what I had initially expected, especially the breakfasts. The rooms are a little Spartan, but honestly very comfortable and extremely clean.

Khuyết điểm: There is no real bar. People hang at the pool all day and they serve drinks in the lobby and restaurants at night, but there isn't a regular bar anywhere on property. Given the amount of alcohol the staff has to run and get (even delivering to rooms) it would seem everyone would be happier with a place that had some music To hang out in. Likely they view the lobby this way, but the ambiance is wrong. It's my only complaint.

Khuyết điểm: room location was one of the worst on the property, simply because it was not reserved directly through the hotel.

Ưu điểm: Big and heated pools. Good sized rooms. And good drinks(not watered down).

Khuyết điểm: Only 2 restaurants with very limited menu. And some of the items would finish very early leaving rests of the guests with even less choices. There were only 4-5 deserts in lunch and dinner. Nightly shows were pathetic and very few guests attended those. Kids club activities were non-existent.

Ưu điểm: Nice staff decent food

Khuyết điểm: Very old, rooms definitely need to be renovated I could hear other rooms moving furniture

Ưu điểm: Service is excellent

Ưu điểm: Beautiful grounds, suites nice w/ great views, pools, bars. Restaurants were good for breakfast, lunch and dinner - open all day long. Friendly staff. Cooking classes, karaoke, dancing, etc.

Khuyết điểm: Only issue we had was that the Mariachi band played in the lobby until 2am, which included trumpets playing loudly. Some guests took that party to their rooms after causing a disturbance. We called front desk and resort compensated us with a couple of $90 spa certificates (hour massage) as well as champagne and choc-covered strawberries. Appreciated that.

Khuyết điểm: No showers by the pools.

Ưu điểm: The service was great. The staff very friendly and helpful. The food was delicious The Place was very clean. This may sound silly but the public bathrooms had scents oils that made them smell very nice and they were always clean. We had a fabulous time.

Khuyết điểm: The bathrooms were a little far from the beach area.

Ưu điểm: The resort exceeded my expectations. It was clean, the food was great, the drinks were great, the pool was awesome. I was a little hesitant with it not being adults only, but the kids have their own pool and play area. We will be back.

Ưu điểm: Service is fantastic

Khuyết điểm: A lot of kids checked in on our third day there....that was only downside.

Ưu điểm: Staff treats you well, rooms with nice views.

Khuyết điểm: Service is very slow, they take 2 hours to get towels or anything you you need. They can definitely improve on service. Also they guy who was supposed to introduce us to services or things to do in the resort was more interested in selling romantic dinner and spa time. Had to question him directly to find out things to do in the resort.

Ưu điểm: Overall the service was amazing, Pools & Lobby area is beautiful!! The food was amazing at all the restaurants we ate for being an all-inclusive resort.

Khuyết điểm: Rooms Definitely need to be upgraded! To me it was more like a three star resort felt like room was a little dirty we had to change rooms when we got there because first room we got was not clean. We got our room almost at 6 PM instead of 3 PM

Ưu điểm: Breakfast buffet was great.

Khuyết điểm: Dinner buffet. Rocky beach.

Ưu điểm: Food was okay. Staff was just horrible. They are scammers and will harass you for money the minute you arrive.

Khuyết điểm: RUN AWAY, FAR AWAY WHILE YOU CAN. This place is HORRIBLE. DO NOT ever have or plan a wedding here or even book a stay here. They harass you for money from the minute you arrive until the second you leave! I have been to a TON of resorts and I have NEVER in my life experienced such terrible customer service from everyone at this resort. My husband and I came for my sister's wedding and they were treated HORRIBLY by staff! I don't even know where to begin. The wedding planner PATRICIA is TERRIBLE! She scammed them into signing a fee when they were DRUNK on their wedding day. Then they tried charging guests for day and night passes over $100 each, even though the wedding guests were already paid for in the wedding fee! I can't even make this up. We had over 100 wedding guests and they treated every single guest horribly. They left a guest outside at 4am and told them to pay $80 if they wanted to come inside. THIS PLACE IS A SCAM. I have so much more to say and add to the horrid experiences we all had here, but I think this alone says it all. DO NOT book here. There are so many there beautiful resorts with delicious food to go to in the area. Again, DO NOT book this scam!

Ưu điểm: Food was not good

Khuyết điểm: Your staff is awful, disrespectful, no English, not polite, not helpful, I can go on and on, this is most terrible experience I have ever encountered. They need to be retrained. I hope the manager that knows English will read this and keep this in mind. Unprofessional people!!!!

Ưu điểm: The resort was clean, the staff was friendly, the food was great and the kids club was a highlight for my girls (8 and 6). We would definitely go back and have already recommended the resort to friends.

Ưu điểm: Rooms very clean and spacious, preferred upgrades worth it, beautiful location, and lively pool area. Staff are extremely caring and attentive.

Khuyết điểm: No complaints!

Ưu điểm: The food was great. Amazing location and staff were all very friendly

Khuyết điểm: The spa was very overpriced

Ưu điểm: Food was excellent, especially for all inclusive standards. Lots of variety and all prepared well. Room, facilitites cleanliness etc all excellent. Spa also excellent. Kids Club also excellent. Staff were very helpful and friendly, very attentive to needs of children.

Khuyết điểm: Too much use of plastic bottles for water. Guests should be offered a re-usable water bottle that can be re-filled at water stations. Vendors on the beach - I don't mind vendors, and I live in Mexico City so I understand the hustle BUT having them standing there all day completely ruins the view (they are blocking all the view from the beach sun beds), and does not provide a good atmosphere for relaxing on the beach.

Ưu điểm: Excellent meals and service in the Asian and Mexican restaurants. (Didn’t return to the Italian restaurant after the first night, since my wife's steak was too salty to eat and she didn’t want to risk it again.) Lunchtime Shore Grill and La Cevicheria also very good. The activities staff (Efraim, Julio, Jorge, Sebastian and others) were friendly and enthusiastic, but their offerings were limited, compared to others where we've stayed, by the lack of open space on this narrow strip of property, and almost daily private events took what little was there during our week-long stay. Very nice gym facilities. Pool temperature was comfortably warm, even during this December visit. Liquor quality and selection was very good, though the mixing was inconsistent, so you never really knew how anything more complicated than well drinks were going to taste. Bars in Mexico without fresh bananas? Really?

Khuyết điểm: Two large corporate conventions/events during the week we were there blocked access to the volleyball court five days (and counting when we left yesterday). A nighttime event was roped off right below our window, with massive speakers blasting us until 11 p.m., making it nearly impossible to hear the TV. They need to decide whether they want to be an oceanside resort or a convention center. Many others we talked with also felt like second-class guests, just filling the space around the conventions. Every day, heavy equipment worked on and around the narrow strip of rocks that is their "beach," right below the pools, trying to build huge barriers by piling boulders in the ocean. Horrible noise and frequent diesel fumes several hours per day. Tough to relax. (When we asked, they did let us move to a cabana bed one day when the fumes were making us sick.) Why didn’t they protect their seafront while they were doing the original construction? Now it’s been dragging on since at least August! Cleaned our room only while we were at dinner, after the room sat untended all day, and we had to ask four of our seven nights. Finally didn’t bother asking on our last full day there. Easily the worst of our 10+ all-inclusive experiences. Would not return or recommend.

Ưu điểm: - The overall service is great. - Its a new hotel, so everything is in perfect conditions. - The SPA is fantastic. - The food is great but limited options. - Cleanliness of the hotel is excellent - Staff strives to provide excellent care

Khuyết điểm: - The beach is pretty rocky. - Limited green areas - All Inclusive System with limited dinning options.

Ưu điểm: Great value - food was amazing - staff was very friendly - looks just like the pictures

Khuyết điểm: Beach area little smaller then I would like -

Ưu điểm: Food is good and they have a lot of activities.

Khuyết điểm: They try to sell you a time-sharing when you arrived and you can see dirty dishes on the aisles all day.

Ưu điểm: All the restaurants were delicious, there was something for everyone! All of the staff was super helpful and very friendly.

Khuyết điểm: The pool could've maybe been a tad cleaner, but that's my only qualm.

Ưu điểm: Everything was 100%

Ưu điểm: The rooms were beautiful. The hotel is SO close to the ocean and all of the rooms face the ocean. You can hear the sounds of the ocean even when the giant glass doors are closed and you're relaxing in the AC. All of the food, especially the Cervicheria (sp?) was fantastic. The pools were beautiful and the closeness to the ocean was incredible. We hope to return again in a few years.

Khuyết điểm: I wish a little more time would have been spent orienting us to what was where and how to get to certain places. It would be nice if there was a TV channel or something with schedule updates rather than a daily paper schedule. Also wish TV had HDMI in and though the rooms have an espresso machine, a regular coffee machine rather than taking an elevator down to get coffee from the lobby would be appreciated.

Ưu điểm: Breakfast and all food options were great. Gorgeous spa facility and the pool and beach were perfect. Love the ocean view rooms and the nightly entertainment. We loved our water fitness class with Emilio!

Khuyết điểm: I would have preferred natural fruit juices instead of the mixes they used for the strawberry, mango and pineapple drinks as they tasted like they had artificial sweeteners. Our pool server Omar was a little slow for our cabana and not very friendly or helpful.

Ưu điểm: The service

Khuyết điểm: No beach to walk on

Ưu điểm: Staff was friendly, well spoken. Food was good at the places we ate.

Khuyết điểm: The pool was shaded until 12:00. Which makes getting lounge seats very competitive with other guest. The rules clearly state saving lounge chairs is not permitted but no enforcement.

Ưu điểm: This was a girls trip, we needed a getaway and this resort as the right choice. There were so many activities, the staff was so kind. We had a great time. The room was super comfortable, 3 of us stayed in one of the oceanfront Grand Junior Suites, it was just the right size, two of us took the beds and the other person slept on the sofa, which was surprisingly comfortable. Our first room had a plumbing issue but the resort was quick to make it right and move us to a new room immediately. The food was ok, nothing to rave about but nothing to complain about and to be honest I don't expect exceptional food at all-inclusive resorts. If you are on the fence regarding this resort - don't be it's a fantastic place to go, have a great time and meet new people.

Ưu điểm: The restaurants were a little hidden

Khuyết điểm: Beach front and vew

Ưu điểm: The location is great, bus and taxis at hand and a mall just in front. The beach is very clean and a lot of chairs to relax. The swimming pool very nice, warm and clean. All the rooms with view and the beds comfortable. The food good. People very attentive.

Khuyết điểm: The drinks too weak, and the music too loud all day. Couldn’t relax on the beach.

Ưu điểm: View from the balcony, variety of food and friendliness of the stuff

Ưu điểm: good staff,clean, convenience,

Ưu điểm: The food was excellent at any of the restaurants. The nonstop drinks were also tasty.

Khuyết điểm: I didn’t like being hounded to go to the timeshare/vacation club/ fiesta rewards presentations. Some of the staff were relentless. The rooms are noisey since the flooring is marble everything echoes even if the noise is not right outside your room. During my stay two different people entered my room while I was either sleeping or getting dressed. They seriously wouldn’t leave you alone. They take your luggage up to your room but only so they can ask you the same questions over and over again to try and get you to do the timeshare/vacation club/fiesta rewards demo.

Ưu điểm: Really enjoyed our stay at the Fiesta Americana. The view from the room was excellent. The facilities were very nice and the staff was the best. A special thanks to hotel employee

Khuyết điểm: None.

Ưu điểm: This was my husband and I’s first all-inclusive vacation we have taken. We enjoyed the restaurant and cleaning staff immensely - they were extremely pleasant and accommodating. The space was beautiful, food was delicious, and drinks were aplenty. The staff around the pool and beach worked tirelessly to ensure we had refills continuously. Our room was spotless after every cleaning.

Khuyết điểm: We are in our 20s and would have enjoyed more night life - we went to bed fairly early each night because the place sort of “shut down” after 9PM. The staff at the front desk weren’t exactly unpleasant, but could have been a bit more helpful. We also did the Sonne club and because the “available” chairs were not marked, we were requested to move our seats twice - something that could have been rectified with a simple sign stating you must reserve certain chairs. Overall, though, the pros outweighed the cons.

Ưu điểm: The staff were absolutely incredible! Special thanks to hotel employees and everyone involved with my birthday dinner, flowers and room decorations! Muchas gracias to all the wonderful staff

Khuyết điểm: Everything was awesome!!

Ưu điểm: Very comfortable bed, spacious room.

Ưu điểm: Everything was wonderful

Khuyết điểm: All was terrific

Ưu điểm: Pool Swimming in the ocean Breakfast

Khuyết điểm: Our 2 dinners were terrible. Risotto was hard and it was supposed to come with all types Of seafood, and it had little to nothing. This was the Italian ristorante. The Mexican was absolutely terrible. The shredded chicken tasted horrible and the steak was tough and not good. Wine Red & White was sub par. We spent way tooooo much money and the food was very disappointing. This is why we left.

Ưu điểm: The breakfast buffet with omelet bar was great every morning. The coffee shop moved out of the gift shop our last day which was a great improvement. The service in adult lounge was always great and well as the food there. The staff for the most part was very friendly. The restaurant wait staff, the desk personnel, the entrance greeters, the cleaning staff were all amazingly friendly and helpful. We were always greeted with a smile and their salute.

Khuyết điểm: The hours for the adult lounge were very restrictive. The swim bar closed at 6pm each night which was crazy. I experienced extremely slow service twice while I was there and each of times we left the venue. One of the instances was reported to staff who corrected it the next day, the food on the special nights was lacking flavor and didn’t seem all that special. The overall quality of the food was lacking when you compare it to the Grand Fiesta.

Ưu điểm: The staff were great, especially the director of activities.

Khuyết điểm: The beach are was small, but there was plenty if chairs near the beach and pool.

Ưu điểm: The resort is beautiful,been three times The staff is great

Khuyết điểm: The entertainment group,some time they go a little over board on how they do things,it's not there hotel , should be nicer,

Ưu điểm: location

Khuyết điểm: yes, our room was wide open when we returned from the pool, at night again someone tried to open our room at 2 am

Ưu điểm: It was walking distance to town.

Khuyết điểm: I was given a room that was already occupied

Ưu điểm: The staff at the pool was great.

Khuyết điểm: Our room smelled like sewage. My hubby got food poisoning from your buffet.

Khuyết điểm: A week after check out they don’t release the reservation on my credit card! Now I can’t pay my next hotel! They don’t reply on emails! Nothing!!

Ưu điểm: Everything was perfect

Ưu điểm: Yesterday they fix my room after 1 pm

Khuyết điểm: I try stay one more night today Friday the people not very helpful , I did not like the front desk actitudes of the guys there

Khuyết điểm: Too many flies at the buffett, i ask them to put a fan so they wont be landing in the food. They said they had talk to the manager and they were taking care of the problem. I stayed there for 1 hr they never put the fan and the flies were still landing i

Ưu điểm: The hotel is very nice updated and clean, there is a variety of restaurants and happy hours and it’s walking distance from El Malecon boardwalk, and it’s a relatively safe walk. The staff is very attentive. Definitely go with a high floor up

Khuyết điểm: The beach is completely unusable, full of rocks which is very disappointing. The time share hounds when you get there after a long day of travel Pool bar closes at 6 but the pool is open until ten but unlit so that was a let down.

Ưu điểm: Nice, modern room, great view overlooking ocean, clean, fair size.

Khuyết điểm: on NYE no room service (despite inclusive package--was not informed about limitations for NYC) from at least 11pm until 3am. and certain bar areas were closed during these times. Understand it was a special occasion, but it was an unforeseen inconvenien

Ưu điểm: Proximity to the Malecon

Khuyết điểm: Beach

Ưu điểm: Worst service in every aspect of the trip

Khuyết điểm: The room was dirty smelled like pee and no good staff to help