Delta Hotels by Marriott Richmond Downtown

I loved the room setup. The room was very clean, the bed was super comfortable, and the service was great. It was nice having a smart TV to watch netflix and we were happy to hear checkout time was at noon rather than 11 am. The water view around the hotel was beautiful and the food in the restaurant was good.

I had asked for an accommodation/request per our stay about us celebrating our anniversary as well as being first time visitors in Richmond and nothing was done above and beyond to make it personal or special. The parking was never advertised as needing to pay a fee nightly when I had booked the room and it stated parking was an amenity. When we had been offered to dine in the restaurant in the hotel, we were never informed it would charge a "dining fee." When we ordered room service for drinks to be delivered to the room, they had charged our generous tip twice. I had spoken with the waiter, and he had informed us of a "romance package" that was never offered on booking nor on the hotel website for a better deal. The walls were super thin, I could hear the next customer sneezing. When we informed the front desk upon checking out of our bill being so high and not understanding all the extra charges, they couldn't give me a reason as to why I had been charged and had mentioned to bring it up to management and that I would be contacted as to what they could do for me. Instead I received an email of my bill statement being the same amount I was told upon checkout with nothing fixed.

The location is convenient for events by the train station and capital. The room was clean.

The breakfast buffet was not worth the money we paid for it. It was very limited and poor value for your money. I would not recommend paying extra to get breakfast included. Additionally, the shower did not drain and caused issues as we were preparing to head out to an event.

Heat didn't work and rooms and hot water in shower didn't work