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Something I've never experienced before. Read...
I went to the lobby to work on my laptop. A man asked where the front attendant was. He had been waiting there 20 minutes waiting to check in. He continued to wait, while I was working, for another 20 minutes. No one. I tried to help him by looking around. No one. Called hotel number and pager number on card in lobby. Nothing. I found the BW customer service number for him and he called. He explained he has been waiting for 60 minutes now (I also got on to verify because they didn't seem to believe him). They opened a "case" and said they couldn't reach the manager or anyone there. After an 90 minutes, two young ladies come from the hotel and instead of apologizing, they gave him a hard time (because he was obviously upset). Unbelievable. The next day I asked the front desk if the manager (who wasn't there) could give me a call. Nothing. I fear for the customers who stay here. Some of the employees have zero respect for their customers, for their management, or the reputation of BW. That individual deserved better.
I fear for the customers who stay here. Some of the employees have zero respect for their customers, for their management, or the reputation of BW. That individual deserved better.
Pillows were comfortable
Restroom was not sanitized nor clean. Found many hairs and sink was dirty as well. Sofa bed had bugs (not bed bugs) and room was a bit roughed up. Overpriced for what it really is.
Front desk employees always nice and helpful!
Close to downtown
No need for a car. Were able to walk to all sites downtown and areas south of downtown. So convenient, comfortable, and nice breakfast.
Basic needs met
Clean room, decent shower, ok for passing thru, still would probably look for better location next time
fast food and cracker barrel not many choices to eat nearby
The toilet tank had a leak that when you flushed spit water out the bottom
I liked the comfort of the beds.
The breakfast was very poor. They only had fruits, coffee, pancakes. Nothing compared to other hotels .
For the low price it was very good!!! The breakfast was about average but the room had a big bed and a puli out coach. Staff was extremely friendly abdomen helpful. If I ever return to San Antonio I will be staying here again!!
Ironing board in the room was flimsy but I could live with it!!
The very BEST Best Western ever!
Don't think that because of the great rates you're not getting a quality place because you are. We were only going to stay one night and ended up staying three. Unmatched service alone guarantees we'll be coming back. Not one time in our 3 night stay did we find a single flaw in the room, property or staff. The location is strategic as it is close to the awesome Riverwalk and also to most freeway on ramps. From the minute we checked in, we were offered suggestions on where to go, eat, coupons, and maps. We interacted with all of the staff, including the General Manager, day and night, and all we're professional and helpful. We are not just recommending it, we are coming back.
Very nice, clean room. Staff was very friendly and helpful.
Best Western Alamo Suites ở Trung tâm San Antonio, San Antonio, cách Quảng trường Market và Trung tâm Hội nghị Henry B. Gonzalez5 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng phục vụ 24 giờ, dịch vụ nhận phòng cấp tốc và dịch vụ trả phòng cấp tốc. Có bãi đậu xe tự phục vụ miễn phí trong khuôn viên.
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