The Palm House Inn

The shower was powerful and there was consistent hot water in the shower.

I requested a room with strong and stable WIFI ( I have a job teaching English online in the evenings ). When I arrived the hotel had me pay for my two night stay. I reminded the man at reception that I NEEDED strong and stable WIFI. I was put in room 104. I went out for dinner and returned to start my first session with a student who lived in Thailand. ( I live in Costa Rica and I have WIFI at my home at 25mbps ). I could not get the WIFI at the hotel to work well. I did a speed test on the WIFI in my room and it tested at 0.84mbps. That isn't even fast enough to stream Netflix, let alone sustain a conversation / teaching session over Skype! I complained to the man at reception and his smug and condescending attitude along with his wry smile and excuses that, " In Costa Rica we do not have good WIFI... and maybe you should have stayed home." This was what made me angry. If a customer / guest specifically asks for strong and stable WIFI, and the hotel staff KNOWS that the WIFI that they have is barely workable, then they should have told me up front so that I could have found a better option. They did not inform me of the weakness of their WIFI, preferring to LIE to me and take my money. I checked out the next morning and went to The Sleep Inn Hotel several blocks away and THEY had WIFI that tested at 23mbps. I feel lied to and cheated by The Palm House Hotel. If you need WIFI of any usable strength... THIS is not the right hotel for you and the hotel staff will not treat you ethically, find somewhere else.