Aska Side Grand Prestige Hotel & Spa

Nothing they were bad in all things ....... i thought for a while that my be its for free

The staff were so lame and tried to cheat on me by chang my room then they give me a room with un working key.....it takes 10 to chang the key we lost the all day ........ Once during the breakfast the waiter tryed to kick me off the restaurant because the breakfast time is finsh and i had to leave...... by the way this is all inclusive hotel

Nothing

Everything, food was similar or the same every day nothing suitable or children. At breakfast the only food for the kids was toast and the ancient toaster was never switched on so was always cold and it was never cleaned while we were there. The Animation team was a joke virtually nothing was organised for the children the kids disco was at 9 pm and lasted a mere 15 minutes.. Hardly any food suitable for children. Rooms were old and tired only one wardrobe door on a double wardrobe. bath painted to cover nasty mastic around the bath. The all-inclusive was a joke only beer, warm white wine, red wine and weak spirits. Anything else like cocktails etc had to be paid for. The 4 a la carte restaurants advertised were in fact only one roof top restaurant which you had to pay extra for which had different themes each night. The buffet restaurant was awful if you went in early there were queues everywhere and if you left it till later there was nothing left the food was not replenished. There was a definite shortage of staff everywhere and the staff they had only really spoke Turkish and Russian as most of the guests were Russian and they were not helpful or friendly. On arrival we were told that although we had booked two rooms they were not available 5 of us had to share a family room so as the children were 6 and 2 not much sleep was had after a very long day. The area around the pool was lethal the tiles were high gloss and when wet were extremely slippy I saw so many accidents when children were running then slipped over. The children playground was run down and the kids clu was a painted shed in the playground that never offered anything for the children. How this hotel ever got a 5* rating i will never know it is at best a 3* I would never recommend it to anyone.

Nothing but hassle it’s all booking.com fault I couldn’t log on my emails because I didn’t get free Wifi I had to pay and the booking reference I had hotel didn’t even had

When I arrived they didn’t even have my booking because booking.com never passed my details to them I had to pay more because of on going rates

Very poor customer service. I do not recommend this hotel