Wellness Hotel Windsor

The breakfast was very good. The view from room 305 was amazing.

We had booked this hotel 7 months in advance for a week's stay, and we had requested a room with balcony, yet we were at first given one of the worst rooms in the hotel: room 505 - small and cramped, nighttable and reading light on one side of the bed only, and the other side of the bed was under a sloping ceiling so that one would have to take care not to bump one's head when getting up. The room had one small window and was very dark. The shower head was only shoulder height. When we complained to the receptionist, he told us that there were no other rooms available. After two days we asked to speak to the manager, who apologized and said there had been a mix-up with our reservation info, and offered to upgrade us to a "comfort" room with balcony for the rest of our stay except for the last night. She said that room 505 is usually given to a single guest! So we moved to room 305 on our third night, and it was lovely - full of light with a balcony and a beautiful view over the town and mountains. On our last night we had to move again, and the receptionist told us we would be in room 505 again. But it turned out - only when I asked - that there was another room available also - room 603, which was far better than room 505. So it's inexplicable why they tried to put us back into horrible room 505. We spent our last night in room 603. Another problem was that we had booked half board, and when we arrived at the hotel the receptionist told us we were entitled to breakfast only, but I produced the confirmation letter from Booking.com that clearly stated we were on half board, and only then did he believe us.