Sheraton Taitung Hotel

night market directly outside the hotel , surrounding local shops & markets

Location and facilities

The room I checked in was a Smoking room (#1508 or #1510 )even though I requested a non smoking room in my reservation. The front office staff said the whole property is a non smoking building, however, maybe there are someone’s who still illegally smoke in the room and it is pretty strong smell!! I don’t know why housekeepers didn’t try to ease the smell when they clean the room, at least the deodorant should have applied! I was so tired and hungry after my day tour and got in this room, the office staff randomly assigned another room but the bed size and setting in the new room was different from my original room type (which was a larger king bed, sliding closet doors and nice cupboards with nice teacup sets and amenities). I paid higher price for better room and they should know that. I then had to wait for another room assignment and that took me another 20-30 minutes because the system still went down and they had to do it manually!! I was so upset and tired, then I told them to get housekeeper to get rid of the odor in my room for now so I can leave my stuff there and go out for late dinner! Even though housekeeper did room treatment to ease the smell, but next morning the smell came back! I have one more night to stay, and I don’t really want to sleep in the smoking room anymore, I told the front office staff my situation last night and requested for room change, the morning shift staff were nice to me and immediately blocked two rooms for me to take a look the room type and more importantly, the Smell! Later, I chose the room the same floor as my original room so I can move my stuff hassle free! This is my first time visit Taitung all the way from the US with my family, I thought the hotel should be very good in quality for everything, unfortunately we went through the room situation at the beginning. Later the staff were helpful next morning and that save and made our day!