Hyatt Regency Chongqing

Nice room and breakfast

Still cold in the room. Only cold air despite cold weather outside

I would be love to give a 10 scores of this hotel IF this staff is not appeared when I’m check-in and check-out. All the Staff are so friendly and helpful when I needed! Location are perfect for shoppers and NIGHTLIFE lovers. Very convenient to anywhere! Room service food is quite high standard compare to many other chongqing hotel . Except the air conditioning is a little bit too hot , However it didn’t effect me at ALL as they FREE upgraded to a deluxe room in 20mins ONLY at 1 :00 am ( with several times apologies)! Very efficiency and politely!

The story is too long to tell, I won’t waste a entire night of writing them out. Briefly of two main things of this staff name 刘倩（NEW- maybe ~ its her english name)—- This is only about check-out! ( check-in Is too long to explain of how she force me to pay extra because of my early check-in which it might my “fault” as my flight arrived to early in the morning, and the way she treating customer is too long to type!! ) I extend my stay until 6:00pm today( normally hotel charge extra half day price if checking out time is after 2pm and leave at 6pm). I called for help of carry my luggage at 6:03pm, I was late to check out about 5 minutes because I was waiting for bell boy’s help! While I was waiting, I’ve received a call from this Lady (刘倩), she said : I will be charged a full day price as I’m late to check out (for 5 mins)! I tried to explain my situation and I Apologized to her of late check out of 5mins! However she ignore all my explanations and keep saying this is a automatic system to charge me , that she can not help me with anything! In the meantime the bell boy came, I thought it might be better if I can explain more clearly of face to face. I went downstairs, I saw she was using her phone at from desk so I went to another staff to help me. Before I was trying to explain my situations, this staff not even mentioned anything about I’m late check out except that half day charges ( which I already accepted ). Then this lady realized I am the one who was talking with her over phone she finally put her lovely pink case phone down and came to my desk force her colleague to move away and taking over the rest of the works. I think she might be very regretful that she missed a chance to charge me more because of doing personal stuffs....