Shangri-La Hotel, Vancouver

Exceptional staff and very clean.

Pool and spa were a bit tired. Need inside solution.

Shower pressure

Dining was excellent, were there for a week and ate in the restaurant in the evening 3 times as it was so goid. Staff were very accommodating and friendly. Spotlessly clean.

The room and bathroom was gorgeous. The hotel staff was also top notch. We were spoiled with popcorn and beers after returning from our night out which really was a super awesome surprise.

We found the bed to be very uncomfortable. For one thing, There was no top sheet, just a comforter. The king bed was not made very well, every time my husband or I moved during the night the other was woken up. The air conditioning didnt seem to work well either in room 1510.

Location, cleanliness, friendly professional staff

Yes I am disappointed with the staff at the Spa . I tried to make an appointment and had questions. Staff was not helpful and accommodating. The time requested was not available and was told that she will call back to update but did not. Unfriendly .