Khách sạn ở Antigua nằm gần sân bay Cerro de la Cruz

Ưu điểm: The staff, the facilities, the location, all the details in the room

Khuyết điểm: Can't think of anything

Ưu điểm: The location, the ambience, the rooms and the food were all great. We were all comfortable and enjoyed the stay, the only complaint (if a true complaint at all) is the service speed. We would sometimes order drinks and would not get it till 15 - 20 minutes afterwards. After that, we would rarely see the waiter.

Khuyết điểm: Service speed needs a boost. While not horrible to ruin our experience, it could've made it so much better and pleasant.

Ưu điểm: Bed super comfortable and good facilities

Khuyết điểm: My room didn’t have shampoo, conditioner only body lotion, we asked for one queen bed and they give me a double bedroom with no chance to change I hope they could give me at least a late check out but they didn’t...

Ưu điểm: Very comfortable room. Very spacious. Away from noise.

Khuyết điểm: Had some trouble finding the parking lot. While driving to the hotel

Ưu điểm: The hotel design and location were perfect. It’s a fairly big hotel with lots of amenities, but doesn’t feel crowded. It still has a boutique hotel feel. Cleaning staff do a great job, the room was spotless.

Khuyết điểm: Ordered a pickup from the airport and they never scheduled it. Not the end of the world but when I informed the staff at the desk they were adamant I never requested such service. I obviously had the message chain on my phone and when I showed them there was no apology offered. No big deal as there are plenty of easy ways to get there from the airport at a fraction of the price of their private car service. Just strange they were reluctant to admit they made a mistake.

Ưu điểm: Extremely professional hotel by any standard but especially in Guatemala. A well-oiled machine, and very family friendly, with a kid-friendly pool, playground, kid's club, cribs available, even kid-only toiletries! It was also very quiet. This was a welcome respite from more difficult travel around Guatemalal.

Khuyết điểm: The restaurant has a nice enough menu but execution was spotty at best. Our breakfasts were poor, and the drinks need a lot of improvement, from smoothies (so gross!) to some of their "signature cocktails". Also, given how kid friendly they are, the Kids' menu was very lame and all options had meat (our kids won't eat meat). How hard would it be to have a quesadilla or bean and cheese taco option, or a pasta? They also would not make a kid's size or style pasta for our son despite having a bunch of pastas on the normal menu.

Ưu điểm: I would absolutely go back again.

Ưu điểm: Fantastic location great facilities in a lovely setting. Spacious rooms with a very comfortable bed

Khuyết điểm: El precio demasiado alto para el el hotel, habitación pequeña y comida regular

Ưu điểm: Nice rooms. Pretty grounds.

Khuyết điểm: Eerie music playing. Have to pay for wifi

Ưu điểm: the spa means it has a separate Jacuzzi bath and also access to the hotel spa area with a separate private pool. sauna etc. if you get a massage, access to the spa is included for the day.

Khuyết điểm: nothing

Ưu điểm: The grounds are beautiful and well-kept, and the history of the property is fascinating. The overall resort helps make up for other weaknesses. The pool was nice, and there was a staff member there who was particularly helpful. Random staff in the hallways were pleasant as well.

Khuyết điểm: The room itself was dated and not totally comfortable. The bed was very hard, the bathroom was cramped, the lighting was inadequate for reading in bed, and the room was partially below ground level so it had a musty smell. The most surprising and unfortunate part of the stay was the front desk and restaurant staff. The front desk staff could not be bothered to help with a dinner reservation (totally forgot to call) and was generally pretty out of it. They looked at us like we were crazy every time we asked a simple question. The restaurant for breakfast was an exercise in patience; our eggs and toast took at least 30-35 minutes (and on the last day, a full 45 minutes!) to be prepared. And no one really cared.

Ưu điểm: Beautiful hotel grounds and the restaurant is excellent.

Ưu điểm: Atmosphere, Cozy room overlooking the pools, music, rose pedal in all of the ponds, banquet in the ruins of an ancient monastery, excellent food, outdoor sculpture garden high on a hillside, lush greenery everywhere, parrots on perches at the pools.

Ưu điểm: Everything was exceptional!

Khuyết điểm: Need towel and robe hooks in the bathroom of suite 266.

Ưu điểm: food was exceptional

Khuyết điểm: Pillows and bed were not very comfortable

Ưu điểm: 4 nights king suite review the rooms and the hotel is exquisite. The iconography is phenomenal. Very chic and restored to a high standard. I appreciate the internal museums, gym, pool, steam room. And the internal gardens are stunning. Also the rooms are well insulated and you feel warm in the chilly winter nights. Welcome drinks voucher and museum passes. We liked the exclusive use of spa facilities. The music played was lovely and in the evenings they light candle and illuminate the building. Truly exceptional. Late checkout 12pm

Khuyết điểm: 4 nights King suite. locks on mini bar, paying for water in room. The hotel is ‘americanised’ and not the style of European hotels. They clearly cater to their American tastes. But as a European it did not work for me. The most awful arrival. No one escorted us to the room. Three receptionists and 4 porters none could be bothered to take us. This is low season ( so I am even more critical of the hotel since the they had the manpower to provide a better service). We carried our luggage from the taxi to reception! In our room they gave us 4 hangers and the jucuzi was initially difficult to operate I has to call maintenance team twice! Then I had to grab a cleaner to help. After we arrived. No one from reception did a courtesy call to check everything was working and ok in the room. In the pool, asked three times by three different stewards for identification. This despite having a key fob. Very loud guests in pool area. Made lots of noise in the evening. (Americans). Complained to hotel they did nothing to help! “The pool closes at 10pm!” (So I should not sleep until then... ) Completely selfish response from hotel. The pool staff ignore you, but only cater to Spainsh speakers. Completely pointless! Since we are all tourists. 3 dollars for water in room is ridiculous! So tacky. When we are paying 175 USD per night!! They say it goes to water aid charities but that is a moot point. Complimentary water in a room is a basic necessity especially in a 5 star hotel. This hotel has potential to be really great but they need to improve the staff. Fast. Poor command of English. I had to speak to three different people to get someone who understood the word ‘Jacuzzi’. Lots of problems with working TV, blinds in room etc but all could have been sorted in the initial meet and greet, what is so upsetting is this hotel had the potential to be a leading botique hotel of the world. Instead it’s another ‘nice’ hotel.

Ưu điểm: A very unique experience, excellent service, amazing goof, the most beautiful setting for a relax stay.

Khuyết điểm: I Maybe better beds

Ưu điểm: A gem...gorgeous..the staff is so wonderful and accommodating. The rooftop is ..perfect...late night dinners ..the menu I felt very safe and comfortable as a single female traveler. I wish I was staying here longer.

Ưu điểm: Calling us by name ,knowing how we liked our coffee and tea. Making sure everything was ok.

Khuyết điểm: Everything was perfect. The staff were friendly and helpful always asking if you needed anything .

Ưu điểm: hotel rooms and athmosfer was perfect.We like very much.Also reception and kitchen workers are very good and helpfull.Specially thanks to Luis.

Khuyết điểm: breakfast can be better.Its not open menü,you only choose one option.and what include,you like or not.I diddnt like this

Ưu điểm: Excellent setting, good view of the surrounding area from the roof top. traditional furniture to furnish rooms. Loved the bathroom. Super friendly and helpful staff. Breakfast was

Khuyết điểm: No negatives really

Ưu điểm: Breakfast was quite good, even though it's rather strange that you have to pay even for very usual and "basic" drinks / food ; they charge whatever they consider an "extra", but they do not deduct any item which you don't select out of the offered menu : it looks unfair.

Khuyết điểm: The Hotel is a very nice and charming old House, well furnished, with very relaxing courtyards and internal gardens, roof terrace, etc. The position is a little far away from the city center, but still in the old city.

Ưu điểm: Its cozy, clean, exactly what we needed. They lended me a pack & play (portable cradle) for my 1 year old baby.

Ưu điểm: Great Breakfast. Beautiful setting. Best of all: the staff.

Ưu điểm: The grounds are beautiful, my room was a Jr. Suite and was very comfortable and had everything we needed. They have a wonderful rooftop terrace where you can clearly see the volcanoes. The gardens are beautiful and they have seating amongst the gardens or in an indoor area. And, the staff spoke English and went out of their way to help us and answer questions.

Khuyết điểm: The location was a little longer of a walk to the arch or the central park, but it's not bad. You can always grab a tuk tuk. The benefit of being slightly further away is the quiet.

Ưu điểm: Very nice and helpful staff, beautiful patios and great roof top views to Fuego, comfortable beds. Well organized airport transfer

Khuyết điểm: The breakfast could be better, the coffee was weak. No heaters in the rooms and it was cold outside. The bathroom was a little bit outdated.

Ưu điểm: Beautiful big rooms with high ceilings, fat mattresses, lovely tropical gardens, a few mins walk to the centre. Breakfast ok. Eggs, bread, potato and sliced fruit and a juice.

Khuyết điểm: Hot water didn’t exist during my stay...

Ưu điểm: The Staff of the hotel is beyond excellent, they helped us with everything. It was really clean as well. The location is walking distance from the Central Park.

Khuyết điểm: The only thing that didn’t make the hotel perfect is that when you want to take a shower you gotta wait 3 minutes for the water to get hot

Ưu điểm: The grounds are beautiful! Huge lush garden with nice winding paths. The restaurant serves a good variety of food for all tastes in a beautiful setting surrounded by the garden and at reasonable prices for international travelers. The breakfast included was very good and you have 4 cooked-to-order options to choose from.

Khuyết điểm: A little noisy. The rooms are distributed in an L shape. The rooms on the side of the road receive a good amount of noise from the cars and trucks. The room itself does not have a window to the street but to the courtyard, but the noise enters through the tiny bathroom window which is basically the only source of ventilation. You can open the window in the room but then you have very little privacy and you get all the noise from the restaurant which is significant if your room is at the angle of the L, which ours was (room 102). If you have the option to request a room in advance I would request 112-118 or 212-218 (18 is the farthest away). Rooms are a little dark too.

Ưu điểm: An utterly stunning atrium. The staff was amazing and helpful.

Khuyết điểm: AC machine was loud and our 1 and a half year old could reach all light switches. Nothing significant but it was there.

Ưu điểm: Very good breakfast and kind staff! Beautiful garden. Very close to the main square of Antigua, just a few blocks. Quite location, good beds. I would book there again when I visit Antigua!

Ưu điểm: Comfortable room, very clean, with all you need in it. Lovely terrace with a beautiful jungle type garden. Breakfast minimal, but ok. Location 10 minutes walking to city center.

Khuyết điểm: Even they have free rooms, they didn't make the check-in when arrive earlier (3 hours before 3PM). In one of the days we came back to hotel around 13.30, we found the door closed and one note in Spanish. After we ring at all the entrances 15 minutes the security guy appear and let us in.

Ưu điểm: Lovely garden in the property and lovely staff

Khuyết điểm: The location was down a dark street that made us a little nervous when we were returning to the hotel after dark.

Ưu điểm: Very helpful staff

Khuyết điểm: A bit far from the center

Ưu điểm: La Ermita is wonderful. Large comfortable rooms around a beautiful lush garden. Fabulous staff and a great breakfast. Couldn’t fault it! It’s excellent value.

Ưu điểm: Above and beyond service each and every day.

Khuyết điểm: Neighborhood has a lot of barking yipping dogs but that appears to be the case all over town

Ưu điểm: Nice garden very clean rooms fantastic brekfest hellpful personal

Khuyết điểm: It was little bit noisy from the street.

Ưu điểm: Great facility and location

Khuyết điểm: Manager could be easier and friendlier - too arrogant

Ưu điểm: Evaluation comfortable beds Service

Khuyết điểm: View from room

Ưu điểm: Exceptional, since the moment you walk in every single detail catch your eye. The service is amazing and the room was amazing, tons of space, jacuzzi for 2 and great spaces. RECOMMENDED

Ưu điểm: Facilities are incredible

Khuyết điểm: Menu in the restaurant could be improved

Ưu điểm: Very beautiful hotel. Our family love everything about this hotel and we took so many pictures there.

Khuyết điểm: The room is a little bit too dark. But that’s okay.

Khuyết điểm: You could hear in the hallways

Ưu điểm: Good location, reasonable size room, quiet, comfortable bed

Khuyết điểm: No water filter so had to buy bottles. And despite being promised there was no desk in the room which made using laptop hard.

Ưu điểm: The property is really nice. The staff is always willing to help. The location is amazing, breakfast is good.. the property itself Is amazing

Khuyết điểm: Well.. not necessarily about the property itself but there’s a church nearby and on sundays you can hear the bells at 6am ringing every hour up until 12 pm. So yeah.. that was a bit annoying cause it won’t let you sleep.

Ưu điểm: We arrived early and the staff gave us complimentary beverages. They were very friendly and offered great service. The location was quiet but very accessible to the main plaza, restaurants and shopping. They even offered us a secure area to store our luggage after check-out time. Rooms were clean and comfortable.

Khuyết điểm: Everything met our expectations and can't think of a negative response.