Khách sạn ở Hải Khẩu

Ưu điểm: The family room which i stayed was spacious and clean. The house keeper did a wonderful job. When we asked for extra towels and pillow, the respond was immediate and they even refused to accept our tips.

Khuyết điểm: When shower, the water will leak out and wet the bath room floor. The bedroom slippers only have 1 pair for adult. Would appreciate if can provide as least 2 pairs.

Ưu điểm: They allowed late last minute booking. The people were very cooperative at the breakfast restaurant and they did go out of their way to make decent eggs for us. Bedding was good. They didn't charge us for our daughters' breakfast. No one could speak any English at all at check-in or check-out but they did their best to help nevertheless with a smile.

Khuyết điểm: This is by far not a 5 star hotel. If they were more honest about their star rating (probably 3), they would have received a far better review. We only went there coz it was stated as a 5 star else would have avoided. All the way from entrance lobby to hallways didn't seem air conditioned. My daughter got bit by a herd of mosquitoes in the enclosed lobby area on the sofa at night while she was asleep waiting for us to check-in. Then mosquito entered the room from the hallway and we had do deal with that. There was no fridge in the room at all even though the mini-bar contents list was placed in the room, we ended up requesting use of fridge on another level for our stuff and had to request access to it. We woke up in the morning to the loud noise of the vacuum cleaning machine running right outside our door. View from room was pretty ordinary too.

Khuyết điểm: Not a english speaking person. In china I am not expecting a super chinese english speaker. But i had to pass a hard time to make them understand, "why should i put deposit as i arleady paid my room rent?" and it tooks an hour to make them understand that, i am asking this question at receiption.

Ưu điểm: While my co-workers complained about their room's dirty carpets, my tiled floor room was very clean, well designed, and the bed very comfortable. The bathroom was spacious and clean.

Khuyết điểm: The front desk staff was confused by the Booking.com reservation and it took 20 minutes to figure out. My coworkers were very unhappy with the breakfast buffet and cheesy restaurant. The neighborhood is fairly boring, not many nice dinner options.

Ưu điểm: The pool

Khuyết điểm: No English and the food

Ưu điểm: Big clean room with great river view. There are 3 small hotspring pools located in a nice exclusive area near the swimming pools. Breakfast is good with quite an extensive selection of food. They served very delicious Tainjin beancurd and soybean milk during breakfast.

Khuyết điểm: Not exactly convenient as not near to any malls or within walking distance to Qilou food street. Nothing negative about this hotel as you can catch a taxi easily.

Ưu điểm: Comfortable hotel. Helpful and courteous staff.

Khuyết điểm: Only one of the staff could speak a few words in english. They honestly try to do their best, but the ability is limited because of the language, and they are not prepared to deal with the international customers. Outside there's no english whatsoever, either you need a guide or you are on your own with offline Google Translate. This place can only be recommended if you desperately need to stay in Haikou overnight. The room was rather spartan, yet reasonably neat and tidy.

Ưu điểm: The breakfast n location

Khuyết điểm: Their hotel services n cleanliness need to improve.

Ưu điểm: The location is Excellent . Assistant duty manager is very friendly and helpful. If you speak mandarin, He would be able to give u all valid directions to interesting places to dine and explore. Front desk is very efficient and friendly as well. Always a smile whenever we passed by. Housekeeping is excellent, even left a small fruit knife on the table when she realised I have some fruits. Free laundry service is great.

Khuyết điểm: Furniture is old need to refurbish. Sofa is badly stain. That made a very poor first impression. Smoking in Room should be prohibibited. Corridor lighting should be brighter, it's too dim. That gives a very uncomfortable and insecure impression.

Ưu điểm: bed good and big very comfortable

Khuyết điểm: nothing

Ưu điểm: The external swimming pool, big, warn and quiet

Khuyết điểm: Too many smokers in the corridors and elevators even in front of "no smoking" poster.

Ưu điểm: Making and cleaning of room daily and replenishing drinking water.

Khuyết điểm: No replacement of laundry bags and forms for filling daily. And no replacement of some toiletries and always need to ask to be done.

Ưu điểm: Location is close to a large park. Free laundry service is very good. Many restaurants close by. Easy to take local transit. Free drop off to train station.

Khuyết điểm: Cigarette smoke came through the ventilation duct. It is supposed to be non smoking in the hotel rooms.

Ưu điểm: Very clean, beautifull and peaceful place to rest. Very good service, employees are willing to help. Breakfast buffet was really nice, I highly recommend it ! The pool was very nice too, with good service and not many clients in it. Great fitness room ! Recommendations : - I would not recommend to take the dinner included in the price of the room as there is a choice of only 3 dishes in the menu "A la carte". - SPA closed for renovation when we were there (mai 2019) - Weather forecast was absolutely horrible on every different channel (thunder and rain) but in the end we had only clouds 2 days and sun 3 days ! If we have had bad weather, the experience would not have been the same, but we were lucky.

Ưu điểm: The hotsprings were the only nice amenities in the hotel.

Khuyết điểm: The hotel room was old and dirty. Cleanliness was not up to par. Room floor is constantly sticky and wet. The door to the balcony was extremely dirty. Shower door is not properly sealed, water leaked into the bathroom. Accidentally drop a box of hotel matches on to the floor and left in the morning forgetting to pick it up, came back, match box is still on the floor, housekeeping wasn't thorough. Hotel breakfast/cafe was obnoxiously expensive. Breakfast was terrible. Hotel staff was not approachable and feels reluctant to help. Photos of the sea view room depicted a sea view with no obstruction but in reality there is an island ,or sort, under construction on the opposite bank, feels like you are looking at a port.

Ưu điểm: Very little. Very much a Chinese speaking hotel and although the majority of the staff tried to please we had great difficulty in getting the message across. Also only two restaurants not four as they advertise and the Wine Lounge was permanently closed.

Khuyết điểm: Prices were way way over the top. Everything else I've mentioned above.

Ưu điểm: Aesthetically pleasing. Wonderful hotel and polite staff.

Khuyết điểm: Poor customer service. Communicated and Pre-arranged an special gift with the hotel via booking.com. Collected the gift and it was not stored according to their promise.Upon complaint via the app nobody has responded. Disgraceful from a ‘top quality’ hotel.

Ưu điểm: Great facilities, great balcony in the room, shower and bathtub are separated. Direct access to the beach. Awesome breakfast!

Khuyết điểm: Awful location, the closest street restaurant is 3km away. Staff couldn't speak English very well, what is definitely expect from a fancy hotel chain.

Ưu điểm: Rooms

Khuyết điểm: Staff too slow Could not even come up and get our bags after 2 phones calls Advertised Hotsprings but 2 out of 4 were only working

Ưu điểm: 1) How a staff named Lion tried his best to get me a room that I was allowed to book and turned out to not be available 2) How (most) of the lobby staff greeted you with a smile 3) Breakfast was very good until the it was the same thing every day 4) Light entertainment during dinner and the lamb was fantastic 5) The restaurant manager always trying to make sure we have everything 6) Only reason i gave it a 6 is because i was upgraded to 4077 which was one of the best rooms in the establishment.

Khuyết điểm: 1) The lobby boy did not try to ask if we needed assistance with our suitcase or show up with a smile. It was like he was tired or just don't want to us there! 2) The room I booked was not available when i arrived and I was given a family room with a bunch of Sponge bob bed linens and toys all over the place. the room has a smell of mold and old wood. You can tell it was not properly aired or they were not using any air fresheners. I was latter moved to a twin bed room which was also not what I booked; The toilet in that room we didn't use for the whole evening because someone squat on it. There were dirty scratch marks all over and did not look hygienic at all. The balcony door couldn't open; We had the manager come in to look she also failed to pen it;I had a very bad sleep. 3) I emailed the property to tell them since my package comes with dinner, get me some room service, they answered my email 3 days later after i had checked in already. But i did get the food that night and it was worse that the food court in a supermarket! 4) Breakfast was decent all together but was also the same each day. They do need a proper pasty chef! 5) I understand this is an old hotel and i dont want to use the (I am from Seychelles line) maybe my expectations are high--our 5 star chains are old but well kept+ I have also been to Sheraton in Guangzhou (amazing hotel) in macau and also in Zhuhai (all boasting excellent service and value for money). The photos on booking.com and Trip advisor were all taken 2 days after this hotel were built. If i post the photos of mold in the room; I am sure Sheraton Haikou would be put under investigation. 6) My honest review is 3/10

Ưu điểm: Facilities are good and clean.

Khuyết điểm: Location a bit isolated. Food was terrible.

Ưu điểm: The staff were very polite and helpful.

Khuyết điểm: Nobody is at the counter at the entrance to one of the restaurants. I went there twice and there was no staff in both occasions. I was subsequently told by staff in another restaurant that there was another counter further inside the restaurant. If this is the case, then there should be a notice or signage to direct customers into the restaurant.

Ưu điểm: Superb view. Most rooms have sea view. Big and spacious. Not too crowded and very relaxing

Khuyết điểm: Little far from places of interest

Ưu điểm: The rooms were nice and the bed good. They have two very nice swimming pools outside which are an attraction on their own. Also very suitable for children. Also a big balcony to relax on with seaview. The design of the hotel is funny made ike an old Chinese wooden palace.

Khuyết điểm: The entrance of the hotel was difficult to find. When you follow the signs you arrive at the rear entrance which you discover after you open the door and don't see a lobby. To come at the main entrance you need to drive around through a construction environment which is not clear signed. We saw other guests making the same mistake. Unbelievable that they don't improve this with a clear plate at the rear entrance. Only the people at the lobby could speak English. I tried to order a beer at the swimming pool but didn't succeed to make this clear. I think it's not too difficult t put someone around the swimming pool who can speak at least a little bit English. We are talking here about the Marriott and not a local Chinese hotel. Around the hotel is nothing to find in terms of restaurants or shops. It's a new developed area which is still under construction around the hotel.

Ưu điểm: Breakfast was OK,

Khuyết điểm: At the time of our visit we were woke every morning at 5am due to ongoing construction works next to the hotel. Facilities - bar, restaurant , sections of swimming pool closed. Very limited staff spoke English. Room was not to the standard that we expected. Buffet dinner was very limited

Khuyết điểm: No private beach.

Ưu điểm: The hote is right next to the big construction site right now and it was very noisy. I was given a room first that still being repaired at 12:30pm. Then I waited until 4:00pm to get another room. The room was big. Food and services are very expensive, and it took us one hour to call a taxi on one of the days. I wouldn’t stay at this location again. I booked it at a good price, but some people had to pay three times more due to a concert that weekend.

Khuyết điểm: Noisy, expensive service, no 24 hour room service.

Ưu điểm: interesting architecture, Large rooms that are utilized well in terms of layout, good recognition of bonvoy members, decent breakfast spread which was well supplied, overall probably the best value for money of any marriott I've stayed in (10+ across APAC)

Khuyết điểm: location is slightly remote but that comes with the holiday resort format

Ưu điểm: The hotel presentation is pleasant and the room is pretty comfortable. Highly recommended .

Ưu điểm: Staff were pleasant, breakfast was good

Khuyết điểm: Everything else

Ưu điểm: Near the sea. The bed was comfortable.

Khuyết điểm: The hotel wouldn't/couldn't accept payment on my Mastercard, even though it was accepted in Shanghai and Guangzhou.

Ưu điểm: overall the hotel is very good beautiful stone work thru out the food was excellent very clean the staff were good I have stayed in many hotels thru out china and it does rate as one of the better ones

Khuyết điểm: the only issue was the hotel advertises massage and it was closed after 24 hrs travel and dead tied it would have been nice ,after 2 days being told to go outside the hotel for a massage and the comment from the manger ,i was told ,I cant see what your problem is , well I am not Chinese I cant speak Chinese and most important it is not safe and irresponsible to even suggest that a guest should do this ,his score out 10 is 0 based on the suggestion I hop on the back of scoter to be taken for a massage somewhere was stupid ,my suggestion is look after your guests and supply what you advertise and smiles are free might want to look up the meaning of "duty of care "

Ưu điểm: Bed firms

Khuyết điểm: Smell smoking thru the aircon vent and corridor.

Ưu điểm: They paid attention to EVERY detail, right down to providing a spectacle cloth (which I don't even have) and a cable tie for my phone charging wire. Exceptional.

Khuyết điểm: Nothing!

Ưu điểm: Service is exceptional. Laverne from guest relations was super attentive and helpful in making sure everything was well taken care of, including free shuttle bus arrangement to nearby Movie Town. The hospitality by the Chinese restaurant was also good. Bell boy services was also excellent.

Khuyết điểm: Buffet breakfast food is pretty average and the service was lacking (not offered coffee or tea when we were seated, 15 min wait for cappuccino, no tissues on table) when we arrived at 640am. It looks like an under-staffing issue to me. This nearly offset the great work done by the other departments.

Ưu điểm: The atmosphere of the hotel was very nice. The room was very nice, spacious, and elegant. The staffs were very helpful.

Khuyết điểm: None!!!

Ưu điểm: Very thoughtful and helpful restaurant staffs to cater to our special dietary requirements. In room dining was awesome too!

Ưu điểm: Excellent service and attention to detail. Very quiet when we stayed. Beautiful hotel. Decent gym. Club level was brilliant food and drink. Amazing desserts. Super comfy bed.

Khuyết điểm: Only tiny thing. Not greeted on arrival outside

Ưu điểm: The cuisine of tianlongxuan is perfect. All of our family think it is the best restraunt we've had in Haikou.

Ưu điểm: The service at the hotel

Khuyết điểm: Nothing

Ưu điểm: located in a mall complex 40 min away from town, the hotel is close to shopping opportunities and offers plenty chances for strolls in the expansive mall. Christmas deco was wonderful and food is good. Staff are very helpful and responsive. The afternoon tea is lovely served in exquisite china.

Khuyết điểm: One thing that left room for improvements was the slow service of coffee at the breakfast buffet. Another thing was that I asked for a bag to hold a gift for my mother and the hotel only had their white bags, apparently unprepared for the holiday season. But this is a general software problem in this mall and perhaps in Chiba at large where there’s no sense of customer service in its true sense. The store where I bought the gift in the first place had no holiday wrapping or a cheerful bag. Sigh!

Khuyết điểm: They could not provide drip coffee.

Ưu điểm: Nothing

Khuyết điểm: Facilities are run down Balcony is locked and the key is only available from room service. So what is the point of having the balcony? Filthy carpet!

Ưu điểm: The staff were superb, very eager to help and nothing was too much trouble. After making a mistake with the check in dates (entirely my fault), booking.com and the hotel staff were superb in sorting it out. Despite the hotel being full, they accommodated us and made sure we were OK.

Khuyết điểm: Lack of snack bars, and limited information on what was available and where it is located. For example, my husband wanted a pre dinner drink, but we couldn’t find a bar. The poolside bar was unattended, and we couldn’t find anywhere on the main floors. In the end we went to Coopers, identified as ‘the whisky lab’, on the 10th floor, and found this was a lovely bar that also served good. We were the only people there.

Ưu điểm: Room service: great price and great food. Quick service 30 mins. Restaurant options Hotel facilities and grounds: gym,spa... Staff

Khuyết điểm: the executive lounge location (main entrance) no direct access to the gym, 2 lifts had to be taken and a walk through main reception.

Ưu điểm: Breakfast is super. Western and Asian style all in one place. The room service is top notch quality. Specially thanks to 吳海梅 always took care us well.

Khuyết điểm: Nothing

Ưu điểm: Beautiful hotel, friendly staff. A luxury hotel.

Khuyết điểm: Very little evening entertainment.

Khuyết điểm: There is no pool inside the hotel and only have pool out, the staff English is not good and can't help solve problems, the restuarant prices are very high

Ưu điểm: Absolutely nothing. It is by far and away the worst hotel in the world.

Khuyết điểm: Everything. There were even rats in the main lounge and in the kitchen. We reported it. No one took care. The hotel is far far away from everywhere. Not all the pools were open. The hot spas were closed. We would highly recommend that you stay as far away from the place as possible.

Ưu điểm: Loved the room, swimming pools, surrounding, customer service and the food!

Ưu điểm: Staffs are very friendly

Khuyết điểm: Very hot, no air conditioning in the lobby... The private beach are not available.

Ưu điểm: The breakfast was excellent with a lot of choices to select from. The dining area was also nice and spacious.

Khuyết điểm: Having the windows in the lobby open allowed for nice wind to come in, but this also meant that a lot of mosquitoes came into the property. However, given the location of the hotel, this may be a bit difficult to contain...? Would be nice to consider some countermeasures in the future.

Ưu điểm: Facilities and atmosphere are amazing. Front desk receptionist girl Max greeted me politely and helped me through all my queries. Hilton never disappoints.

Ưu điểm: Bed extra comfy. Colour scheme is cool and most pleasant. Staffs excellent and helpful.

Khuyết điểm: Nothing I didn’t like

Ưu điểm: Everything else is pretty amazing given the price.

Khuyết điểm: Swimming pool is outdoor. Given Haikou's weather, it was not possible to use when i visited in early January.

Ưu điểm: Very well furnished hotel from entrance at ground floor, to reception at 40th floor. Everywhere is tastefully decorated. Staff are friendly and polite. All my requests (early check in, room with a nice view) were acceded to. I have travelled and stayed in many international hotels worldwide and I must say Langham Haikou is one of the most modern and nicely furnished hotels I have ever stayed. I stayed in an executive room at 41st floor that comes with light afternoon tea and evening small bites at the club floor located at 42nd floor. The room has a good city/sea view over a bridge that looks splendid when it is lit up at night. The room also has all the amenities required (coffee/tea, bottled water, thick slippers, bathrobe, toothbrush, shampoo etc), bathtub with bath salt provided, fully carpeted floor, all of which makes it a very comfortable stay. I just wish i could stay more than 1 day!

Khuyết điểm: Nothing.

Ưu điểm: Great comfy & clean room Nice staff

Ưu điểm: Very well designed hotel, good lighting. The room was relatively spacious and very comfortable.

Khuyết điểm: Nothing that I can put my finger on at the moment.

Ưu điểm: Rooms were excellent, clean, the turn down service was good and left small plate of chocolates. Facilities were exceptional, breakfast was sunning, a great choice of Asian and Western food, excellent coffee. Cleanliness was superb in rooms and public areas, friendly staff, large well laid out rooms, comfortable beds and a selection of pillows available.

Khuyết điểm: Nothing comes to mind

Khuyết điểm: Replenishing of food none at all well before closing time of 10am. Food at plates empty sometime around 9am.

Ưu điểm: The woooen tub for soaking!Very relaxing!

Khuyết điểm: Breakfast should be included for convenience.. The room was not made on the 2nd day of our stay.There was only a change of towels

Ưu điểm: Everything

Khuyết điểm: Nothing

Ưu điểm: Location of the hotel is very convenient for shopping and food. Walking distance. Good for foreigners with limited Chinese and knowledge of the surroundings.

Khuyết điểm: We booked a superior queen bedroom for our relative and they were given a shabby room with part of the wood flooring partly damaged and the bath tub that they wouldn’t feel comfortable to bath in. But on complaining to the front reception and requesting a room change, the front desk did comply and changed to a more reasonably better conditioned bedroom.

Ưu điểm: 20 minutes to airport, nice golf view,yummy breakfast, super services

Khuyết điểm: Nothing

Ưu điểm: Amazing. (It’s somehow a little bit far away from downtown of Haikou and also the sea and beach. )Unfortunately,we only arranged one night stay in this hotel which turned out to be that two days were better so that you can explore the utilities and surroundings.

Khuyết điểm: The staff are inadequate during the time of baffle and breakfast.

Ưu điểm: Amazing staff and wonderful service

Ưu điểm: Location Very closed to outlet and Haikou Movie Town Room It's perfect. Very spacious, very soft bed, have cable TV, very clean. Service Very friendly and very helpful. Can speak English and Chinese. Food and beverage Perfect.

Ưu điểm: Excellent hotel, kind service, rooms ... everything. Definitely, highly recommended if travelling to Hainan Island.

Ưu điểm: Hotel is very nice and comfortable but I was very positively surprised by manager attitude. She was extremely caring. I had strong toothache and she made extra effort make sure my stay is comfortable.

Ưu điểm: Good location. Lift with security control. Very good breakfast.

Khuyết điểm: Glass window which can see through toilet! However, it can be covered using the blinds.

Ưu điểm: Very convenient for taking the airport shuttle bus.

Ưu điểm: Good location and the hotel room is cosy , spacious and clean . The receptionist is very attentive and I was pleased to be attended by the staff .

Khuyết điểm: The entrance road to the hotel is closed at night and I have to drag my luggage to walk up to the hotel very night after midnight . The hotel does not supply any mineral water or distilled water and I was told to boil it myself .

Ưu điểm: The room i was given was big and comfortable. Internet connection was consistent and cleaning staff was helpful when i mentioned that the hair dryer provided was not working. Location to near by malls and eateries were very convinent

Khuyết điểm: the bed in the room is very hard and could be more comfortable for the long day out. Gym is very basic and would be good to do it up. Overall, the hotel is kina run down and would be good to have some TLC

Ưu điểm: Centrally located. Clean. Value for money.

Khuyết điểm: Breakfast. To be fair, if you like asian food, then breakfast is ok. But in any case coffee is disappointing. However, if you want an acceptable espresso, there is McCafé nearby!!!