Khách sạn ở Port Vila nằm gần sân bay National Museum

Ưu điểm: Amazing little boutique hotel right on the water in Fatumaru Bay. We loved our 7 night stay! Ray and all of the staff were extremely helpful and absolutely went out of their way for us and all their guests. The rooms are right on the water and well set-up. Views out over the bay at sunset are stunning! We especially loved the option of being able to use the bbq facilities to cook a few meals with fresh vegetables we gathered from the local markets and the amazing local beef and fish from the Bon Marche supermarket. I cannot recommend Fatumaru Lodge highly enough, and after having experienced the worst 3 days stay prior at the Holiday Inn, it was a great end to our Holiday in Port Vila. We can’t wait to go back :)

Khuyết điểm: Nothing to not like!

Ưu điểm: Loved room and the views Enjoyed our stay and it was calm and soothing Location is ideal as it's just at the tip of city but not so close to hear the noise during the day

Khuyết điểm: Nothing

Ưu điểm: We had a great stay. The staff were very friendly and very helpful in booking activities, drivers etc. Beautiful location overlooking the bay and the kids enjoyed the pool, kayaks and stand up paddle boards. Lots of food options within a 5 minute walk.

Ưu điểm: At the hotel we liked EVERYTHING. This is a wonderful staff. Especially Julie. She is the best. We were helped and advised if everything was needed. This is a great location. Near several restaurants. All are good. Near the city center and easy to reach. You can walk. It’s bad that you can’t swim. But in the city in no hotel that can not swim on the beach. Near the hotel there is a Eurocar and we took a car and drove around the island. Really nice beach on the island with mail. Come to this hotel and you will be surrounded by care.

Khuyết điểm: This hotel cannot help but like

Ưu điểm: Beautiful view, very relaxing environment with very helpful staff.

Khuyết điểm: somehow during our stay, we are unable to use the water from the hotel. There was a white residual in the water. We have changed the kettle. But the problem persisted. The staffs in the lodge have kindly waved some of the bottled water I got from them but it is really inconvenient.

Ưu điểm: The staff were very helpful at the time I was frantic about my cancelled flights. Fruits/sweets delivered to the room on Christmas day was a nice personal touch to service.

Khuyết điểm: Considering the location, it would have been nice if there is restaurant on site.

Ưu điểm: The location and facilities were great. The staff and manager were very friendly and helpful, particularly when arranging days trips. This played a big part in us having a fantastic holiday.

Khuyết điểm: Not applicable.

Ưu điểm: View, pool, nice staff

Khuyết điểm: Noise of drippling from shower

Ưu điểm: The penthouse was amazing spacious with a great deck and views. We decided to order in Chinese as it was such a lovely spot - Staff were very helpful and accommodating. The pool was lovely and we enjoyed breakfast croissants around the pool

Ưu điểm: Good facilities although they were not upkept as they must have once been. We used the tennis court, pools, gym equipment and snorkelling. The ferry back and forth to the mainland was great and essential for finding meals. Location was beautiful and the rooms were comfortable and much newer than the rest of the resort. The guy advising on tours was really helpful. Staff were really friendly.

Khuyết điểm: Run down. Expected a lot more for rating itself as 5* and the price. The food was really bad - didn't try too much more than the breakfast since it was included anyway. More than half of our orders at breakfast and the restaurants were forgotten. Didn't enjoy seeing someone who seemed to be managing the place talking down to the staff. Some staff didn't seem to know too much. No mini bar or snacks of any kind. Saw a massive furniture etc waste pile at the end of the island whilst kyaking and there were 10x more flies than the mainland - didn't seem like they disposed of their waste well or responsibly.

Ưu điểm: It is a great resort to stay two nights, and relax, and there is acces to a nice place for snorkelling

Khuyết điểm: It is a good place to stay and relax, but you don't have the feeling you are in Vanuatu if you don't go to town. We don't have kids, so with 2nights we had enough.

Ưu điểm: The location, the resort, the staff attention and the room. The Spa was really good

Khuyết điểm: the check-out process having water in the room service at the restaurant can be a bit more attentive and quick

Ưu điểm: Everything was fantastic

Khuyết điểm: Our fridge did not keep things much cooler than our air con did, and it smelled really bad. Room 71

Ưu điểm: Being located on an island just off the city of Port Vila it was close enough to have access to all that was needed but was also separate so you were removed from the busyness of the city. The facilities were also great and the staff were very friendly.

Ưu điểm: The atmosphere and feeling of being lost on an island. It was comfortable, relaxing and serene. The spa was amazing and I highly recommend getting a treatment here. Ask for Joanne. She is so good at her job.

Khuyết điểm: The music playing from the mainland can be loud. Not the resort's fault.

Ưu điểm: Snorkeller's Cove and the free equipment was fantastic

Khuyết điểm: Bathroom shower was basic and not much pressure Wifi was sporatic

Ưu điểm: Nicely appointed three bedroom units, additional pool up the hill , friendly staff went above and beyond and helped our 10 year old granddaughter plan a congratulations on grandads 60th event

Khuyết điểm: No fruit for breakfast on day one for more than half an hour. Being charged for broken plates when I slipped on wet treacherous tiles fetching plates for our pizzas

Ưu điểm: Location is central and a short walk to downtown. Great to paddle out into the lagoon on the kayaks. Hired a driver for a couple of days to get around the island which the front desk will arrange - although it is easy enough to book one of the the various vans one encounters whilst walking.

Khuyết điểm: The hot water was inconsistent. The adult only pool was normally empty and would have been great if open to children under adult supervision.

Ưu điểm: The setting was lovely - on the water. It was not very close to town but still only a short taxi ride away or a bit of a hike. The people were helpful and friendly.

Khuyết điểm: We found the restaurant to be disappointing and preferred to eat in town. The breakfast was adequate but nothing special. There are excellent choices to eat in town.

Ưu điểm: Location was great

Khuyết điểm: Variety of food on offer was limited

Ưu điểm: Cleaning staff were very friendly

Khuyết điểm: Fan was noisey, hot water didn’t work for days until we made numerous complaints. Expensive!

Ưu điểm: The staff at Poppy’s were very helpful and accomodating. They were always polite and kind, patient and understanding. The breakfast was great, the kids really looked forward to it.

Khuyết điểm: The first room we were placed in was not the room we booked. This was sorted out early the next morning. We also had issues with the gas cooker, but again, this was sorted quickly. As a family we wanted to cook our own food but were quite limited with what we could do with 2 gas burners and a microwave.

Ưu điểm: Staff were friendly and so helpful.

Khuyết điểm: Nothing

Ưu điểm: Beautiful surroundings and well maintained gardens and apartment. We stayed up the hill with sea breezes keeping the temp down no air con needed. No request too much trouble for the staff.

Khuyết điểm: The water temp in the shower varied between freezing and boiling which was a minor issue for us and didn’t take away from our enjoyment of the property.

Ưu điểm: The rooms are nestled in a really beautiful garden setting. Our room was very comfortable. The staff were friendly and helpful and well manored. The Cheff Mr White knows how to cook. His meals were spot on. All too often a restaurant will take your order for a medium rare steak and deliver a burnt offering but not at Poppy's. Great dining.

Khuyết điểm: The broadband available was very slow and even the paid BB was undeliable in our room. We experienced some difficulty in controlling the hot water in our shower.

Ưu điểm: Love the breakfast menu. Especially the mini croissants.

Ưu điểm: The free breakfast by the pool was really good, albeit slightly limited for Gluten Free eaters

Ưu điểm: The staff were very friendly room was very clean and bed very comfortable

Khuyết điểm: Nothing bad or negative about the place position was very good everything was good for our stay thank you

Ưu điểm: The staff was welcoming, especially Mr. Yohan. He and his colleague sang happy birthday to me & offered me a glass of juice, nicely presented and a cap.

Khuyết điểm: The location is not close to much. More isolated than the sister hotel (Moorings Hotel). The hotel is a bit dated.

Ưu điểm: value for money, comfortable

Khuyết điểm: broken pool lounges; average breakfast (but always has been); worst was the checkout - numerous cards not accepted (work everywhere else), staff appeared poorly trained to handle the machine.

Ưu điểm: See above.

Khuyết điểm: We arrived at night and left early in the morning, so were unable to get meals or really check out the facilities.

Khuyết điểm: The internet is only available in the lobby and not in the rooms.

Ưu điểm: Staff and pool

Khuyết điểm: Bed . Food and internet

Ưu điểm: Location was amazing

Khuyết điểm: The food took a long time to be served. Staff were not very helpful when our flight was delayed.

Ưu điểm: Relaxing.

Khuyết điểm: Nothing.

Ưu điểm: The whole property itself is so amazing. The place is clean and location is great.

Khuyết điểm: What I didn’t like was leaving it to go back to Australia. A really nice place to live at.

Ưu điểm: The room was sizeable. Good hours and facilities for the kids club. Warm welcome from staff. Staff very helpful especially when our flight was cancelled.

Khuyết điểm: The food quality was quite poor and very expensive. Considering the price of the room, it was a shame breakfast wasn't included. It was an additional $40 AUDpp.

Khuyết điểm: Food was expensive and not so great.

Ưu điểm: The Pool areas were OK

Khuyết điểm: Poorly Trained and unfriendly Staff! We arrived and weren’t even greeted nicely, we then were given our room and were overcome with a musty wet smell. We immediately requested a room change which took them over an hour. Only to be given another room that had clearly been doused with air freshener to disguise the musty smell. We later realised that they have a major issue with their aircon in this hotel and were ignorant about it. We had friends staying in the same hotel with us and they also had to move rooms in the middle of the night as they were feeling sick from the smell. The hotel tried to tell them that they weren’t aware of any issues with the aircon which was a blatant lie as we had already made a complaint and later found out others had too. Also the food at the restaurant is rubbish and extremely overpriced as are the breakfasts which they wanted $40 AUD per person for DAILY! Do yourself a favour, don’t bother with this hotel, there are far better hotels in Port Vila that are great value for money and run by competent staff. We checked in to the Fatumaru Lodge for 7 days after this week experience and loved it.

Ưu điểm: The space was positive

Khuyết điểm: I was travelling on business so it was not really suitable. It is a hotel geared for young families and package holidays. It needs to be modernized and although the breakfast was excellent I only once had dinner, as that experience has enough. Having to go into Port Vile each night for dinner was not appreciated. It has the potential to be great hotel.

Ưu điểm: Ambience is good close to downtown .. reception staff is very helpful. Specially willams who was the manager at the hotel he is good he helped us. Close to the airport

Ưu điểm: Location is good, the entrance and the reception is also nice

Khuyết điểm: The room was very crumped. The window was small and high, which gave a suffocating feeling. The pillow cover was dirty with a red stain on top. We found a bucket of toxic paint in the room and also the bedside lamp was semi-removed from the wall and the wires open. We booked for 6 nights, the first 2 night we couldn't sleep at all, cause there were many people in the dormitories (may be from the staff or workers that slept in the hotel) running, shouting, shutting the doors at any time of the night. The third day we were so tired, sad and disappointed because our holiday was going to be a hell that we decided to move out. We spoke gently with the staff saying that we were going to leave the day after asking if we ould have half of the payment back. The staff guy said he spoke with the owner that agreed but we had to pay commissions. We said yes. The leaving day the boss was very upset and not much collaborative saying that he was going to take off from the half of the payment not only the 15% of commission, but also 25% of the payment justifying that we had a 25% discount of the initial price for early booking. So he took 40 % from the 50 % of the payment, which means that on 25600vt we had back 5700vt that is 1/5 of the payment for half of the nights. We tried to say that that discount was as genious customer and that it was really unfair anyway to take it from us, since it's a discount so he didn't have to be refund for a discount that booking.com did for us, but he was very uncollaborative threating us to give us nothing back. Really disappointing, we really think that reviews are paid reviews.

Ưu điểm: Gr8 service. Due to my health i was looked after well by the staff and made sure my stay was comfortable. Big thankyou to managment and receptionist for making my stay enjoyable. Tankyu tumas lo yufela!

Khuyết điểm: Nothing

Ưu điểm: Great location, 3min walk to the super market, 2 car rental shops also 3min walk. Blue Marlin restaurant 2min walk. If you take a local mini bus to town it will cost 150 Vatu. The hotel is located 15min from airport. 1600 vatu taxi or 400 vatu in a local mini bus. Dinner was 2000 vatu, it was nice but you could get a nicer meal with bigger portions at Blue Marlin. Breakfasts were nice and simple, fruit and bread. Weetbix also. Coffe and Tea. Comfy bed aswell. Good lil pool also.

Khuyết điểm: Price of dinner for the portion size could be alot less 1000 vatu

Ưu điểm: Staff were friendly Outside was lovely

Khuyết điểm: The pool wasn’t operational (December) for our stay. Was pretty miffed as that was half the reason we stayed there. Rooms are fine, but basic. Was annoyed. I left a ring of mine on the ground next to the bed (not super expensive but around $250 ring). When cleaners came in for the day they must have trodden on it because they ruined it. They never mentioned it, just put it on the shelf.

Ưu điểm: Very friendly and helpful staff. Dinner was delicious and very reasonably priced. Good location - town centre/market is within walking distance.