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Not much - very underwhelmed
Fraudulent Charges!! We recently stayed at this hotel to go skiing at Heavenly, and a few days later, received nearly $400 in incorrect charges. The team at the hotel has been rude, unhelpful & evasive after multiple phone calls to remedy the issue. Recommend avoiding this hotel at all costs!
Fun and function
Locations and cost effective
Parking was an issue. Off site worked out ok.
had spa, pool, and sauna location was good. room was clean and nice.
when we check-in, the room was cold. heater and refrigerator was broken. After an hours, they changed the room.
Nice stay. Great location
Third party check in was extremely slow and my reservations we're lost
Shower didn't work and Lost & Found never called b
-Close to lake -Clean and rooms seem renovated
-Shower didn't work in room -HVAC unit in room VERY loud and disrupts sleep. -Left watch on bed and left 2 messages with security/lost & found about it -- never heard back -Staff is annoying and tries to sell you on timeshares for your next trip -Overpriced for what it is
The room was nice - couches aren't too comfortable. Tyler at the front desk was very helpful upon check in.
The staff was extremely pushy at check in. They want you to check in with the concierge for a welcome packet and push a timeshare sale presentation on you. We tried to walk out to our car upon checking in and was followed by the concierge who had to introduce himself and check us off. When I said we weren't interested in the welcome packet as we were there for 1 night, the sales manager, Jesse, came up with another person crowding me and pushing me to get our welcome packet and followed me out the door insisting there is no sales commitment. I had stayed here before with family and liked it and was excited for my husband to stay there, but this treatment was too much and we will not be staying there again until they can learn to respect their customers privacy. The 1.5 hour wait to check in because the room was not ready was also too long.
It is beautiful, fun and superb deal for me my best everything
Good facility and nice room but this IS a timeshar
Room was clean and beautiful. We had a 2 bedroom 2 bath unit with a sofa sleeper in the living room. There was plenty of room for my family of 5. Having a kitchen was great. Good location on the water very close to Heavenly Ski Resort. We plan to return. It was very good value for money.
1. Had to say no to the timeshare pitch. We did NOT sit through any timeshare presentation, but they sure tried to persuade us to. 2. Room had a view of parking lot not the mountains or lake. 3. No laundry facilities in the room but there were guest laundry facilities in the resort. Not enough machines.
Excellent hotel with lots of stuff for kids to do - swim, games, etc. restaurant excellent.
Housecleaning didn't clean out room each day but when needed towels they were delivered quickly.
Horrible staff but a nice room
The room was indeed deluxe; swimming pool, hot tub and the sauna were at a top level; beach was within an earshot
When we checked in, they sent us to the far corner of the hotel, only for us to find out the housekeeper was just starting to clean the room! She didn't speak any English but with my basic Spanish I understood that the room was not going to be ready soon. That was at 2 PM; then back to the reception and guess what, they had no other room available and the room they initially had us sent out to was to be ready at 5:30PM. Very inconvenient given the fact my 20 month toddler needed to have his regular nap between 2 and 4. They didn't even offer a discount or a treat of a sort. Once I got into an overbooked situation at Westin and they gave us a free dinner at their restaurant! Anyway, the next day a staff member came at the door of our room asking me if I had the room stay extended since I should have already cheched out. When I told the man I originally had the room booked for two nights he stared at me in disbelief. Poor, poor communication between housekeeping and receprion! Also, staff is not very friendly and nice! Also, check out time is 10AM, so they leave you with the feeling that they get you in late and ask you to leave early
The location, and facilities, the valet parking were very attentive.
Very late check in time, the front desk staff not very welcoming, we had to make our own beds, we were not timeshare members, we were hotel guests.
Tọa lạc ở South Lake Tahoe, Lake Tahoe Vacation Resort by Diamond Resorts gần bãi biển, cách Cáp treo Trượt tuyết Heavenly và Trung tâm Thương mại The Shops at Heavenly Village 5 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng, dịch vụ trả phòng cấp tốc và báo miễn phí ở sảnh. Có bãi đậu xe tự phục vụ miễn phí trong khuôn viên.
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