The Winchester Hotel & Spa

The room was spotlessly clean and the shower was good. The bar food I ate in the evening was entirely acceptable.

Charging for hotel parking, £12 per day, is not acceptable when there is an enormous council car park adjacent to the hotel. When paying over £100 for a room for the night, I expect parking to be included when available. I was invited to pay for my room on arrival, which I did, and was thus unable to charge the drink and food I took in the bar to my room - you are either a 4* hotel, in which case check in, charge to room, check out and pay, or you are a motel in which case pay on arrival and charge per item during the stay - but don't do both. It is infuriating not to be able to charge items to a room, and implied a lack of trust in someone to pay later for something when they had just paid £119 for their room - odd, no?! And why does the pool have to close at 7pm? Its on site, its there, we want to use it, and many business travellers arrive after that time. I booked the hotel to make use of the pool, but was unable to, and knowing now that this is the case, I shall not be coming back.