Khách sạn ở Cape Town nằm gần sân bay Greenmarket Square

Khuyết điểm: It was pure disaster. Two days before our arrival we received an email that the hotel was looking forward to welcoming us. But when we arrived, the hotel was basically closed because there were the first Corona cases in South Africa. They should have told us beforehand. There was no pool, no spa, no restaurant, no bar, just the room and room service (the food wasn't fresh by the way, bread from the day before). We had booked four nights but after two days the hotel told us that we'd have to leave the next day because they would close the hotel. No one of the reception staff and the management ever thought of a refund for the nights we couldn't stay but had already paid for. We had to ask. Eventually they told us that they would refund one night. Overall, the management was invisible and they were utterly incapable of managing the Corona situation. No apology and we still haven't received the refund of about 420 Swiss Francs (after a month). Never, never ever again.

Ưu điểm: The location was absolutely perfect and we were able to walk around the local areas and down to the beautiful waterfront. Many fab restaurants nearby. The breakfast in the hotel was fabulous and the staff were so friendly and helpful. Great pool with beautiful surroundings and plenty of room to enjoy the African Sun. Fantastic views of Table mountain .

Ưu điểm: We had the luck, to be in the new refurnished room. Was well done and soon they will renovate all rooms like this, it seems like. It‘s an internal test how the people like it.

Ưu điểm: A well run established.

Khuyết điểm: Bedrooms a little dark.

Ưu điểm: Modern

Khuyết điểm: When it’s windy out side , air is leaking through the windows an making noise.

Ưu điểm: Location, convenient underground parking (self parking and valet available), easy and quick walking to the V&A Waterfront, view from balcony onto Table Mountain

Ưu điểm: Everything !

Khuyết điểm: Nothing, it’s flawless

Ưu điểm: The fact that we were upgraded to a suite. The friendliness, the personal attention and absolute luxury - we felt very special. A special place for our anniversary (our 2nd time and many to come). Meal at Reuben's fantastic.

Khuyết điểm: The attitude of "manager" (in charge of seating) at breakfast.

Ưu điểm: What is there not to like?

Khuyết điểm: ha ha

Ưu điểm: Happy,self assuared staff in all departments. Golf carts to move around hotel. Location of hotel. All good.

Khuyết điểm: Could do with better design barth.

Khuyết điểm: the fact that sex workers are alowed on the premises.

Ưu điểm: The pool and afternoon tea

Khuyết điểm: I found the decor a little shabby in the rooms and some of the staff rude. Breakfast dinning room under staffed. The property not really wheelchair accessible I wouldn’t rate it one of the top ten hotels in South Africa they should go to the Saxon or the Oyster box for some tips.

Ưu điểm: We had an exceptional meal in the main restaurant.

Khuyết điểm: Yes, we all know this is not the first world and the electricity in South Africa is regularly cut off for long periods but at these first world prices one expects the backup generator to work. The elevators stop and stumbling down the unlit corridors and stairways is lethal. No emergency lighting anywhere. Complaints are met with a shrug.

Ưu điểm: The warm reception as you enter the premises is already tangible and an indication of what is to come. We were upgraded to a suit that rivals in size a big apartment. Details was to be seen everywhere from the bedding, choice of pillows and towels. We had two birthdays during our stay and both were noted and celebrated with us by the hotel. The breakfast room was so beautiful and the food was out of this world. Lazy days spent at the pool with cocktails was very enjoyable. The grounds of the Mount Nelson is absolutely exquisite and an early morning walk around it was aroma filled with all the flowers. Highly recommended

Khuyết điểm: There is nothing that I can say here. Every aspect of the hotel screamed attention to detail. We had no negative experiences of incidents that we frowned upon. The only thing was the wind and Mother Nature decided that she would blow

Ưu điểm: It was my daughters birthday and they put us in an exceptional room. They made her a birthday cake and left her a little gift. The manager Joey made sure our stay was extra special.

Ưu điểm: Everything.Fabulous staff.A little bit of heaven

Ưu điểm: Wonderful gardens and pool area.

Ưu điểm: The location is perfect with access directly on to Kloof Street. It has an amazing pool and the rooms are super comfortable with massive beds. The food was great and the staff are always on hand to help with anything you need.

Khuyết điểm: We didn't like getting woken up at 5.45am every morning by the staff who start their day at the pool and on the breakfast terrace. They talk at the top of their voices with no regard for guests who are trying to sleep.

Ưu điểm: Location and grounds are spectacular, as is the breakfast buffet.

Khuyết điểm: Late night noise issues from bar and terrace area kept us awake and even awakened us from a sound sleep one evening. Required repeated calls to front desk to resolve. Bathroom lights also miswired and require turning on room lights which is problematic when companion is sleeping. Overall, it's a very nice hotel with very major flaws.

Ưu điểm: Lobby entrance and Bar. Gardens are lovely and one can stroll into town by way of the University park right across the hotel entrance.

Khuyết điểm: There was mold on the ceiling of the marble shower due to poor ventilation. While they moved us into another room, one of the attendants commented, "hundreds of our rooms look like that." Not a good state for a 5 star resort.

Ưu điểm: We enjoyed everything. Byron was extremely helpful and gave us spectacular service. High tea was lovely and the staff friendly as well as efficient and courteous. The grounds and building are simply beautiful

Ưu điểm: Central location, comfort and beautiful colonial interiors

Ưu điểm: Really safe and good location. Staff were excellent. Quick stroll to the waterfront. Great if you have a car, park just outside the front door and looked after 24x7.

Khuyết điểm: Room 2 is very large but next to the breakfast room so a little noisy early in the morning. Quite hard to find on the first day, access is just past the commodore hotel.

Ưu điểm: Location, bathrooms were spacious, staff was extremely helpful.

Khuyết điểm: Drainage in the bathrooms

Ưu điểm: I love this hotel and it’s place and i love breakfast this first time i love breakfast for hotel And service very very good I hope if me back to cape town i will back to this hotel

Ưu điểm: Location was fabulous for easy access to the V and A waterfront. Staff very pleasant and room was lovely. Rather than fill in below about what we did not like which would be negative it would be nice to have tea bags in the room in addition to the coffee for those that do not drink coffee.

Ưu điểm: Location and Breakfast were great. Views over the Waterfront at sunrise were spectacular. Convenience of being able to walk everywhere is a major +.

Khuyết điểm: Only slight complaint would be that the hot breakfast seems to be made in the main hotel kitchen and took time to arrive.

Ưu điểm: Bed was very comfortable, room good size, view spectacular and location wonderful

Khuyết điểm: Reception disorganised/disinterested. On checking in, we carried all 4 of our bags and travel cot and stroller and no porter to offer assisiatnce. On the third night the front office staff decided that our baby sitter coulod only come to our room after signing ionto a book, that they could not find, and held us up for about 15 minutes while they looked...finally they allowed her to write on a piece of paper without checking the veracity therof. Each night we stayed, a flashing warning light on the ceiling kept going off, " oh don't worry about that, we'll switch it off". Despite asking the front desk NOT to call the room our kids ( 3 and 18 months) were sleeping in, the did so repeatedly on all three nights. Bar staff inattentive,, room service slow and inefficient, meal for 2 ordered at 11:340 took an hour was cold, (although delicious) and arrived with 1 set of cutlery for 2 meals. ( one does not complain at that jucnture when one is hungry... i just ate. As a family we have spend between 15 and 20 nights a year in Cape Town, always taking either a two bedroom suite or a hotel with interleading rooms. We have some favourites, and apart from a great location and great room, the service in this hotel is so ambivalent borderline disinterested that we will not return.

Ưu điểm: Great location with easy access to V&A Waterfront shops and restaurants, good rooms - we stayed in family room with bunk beds for kids, friendly staff, nice roof top bar

Khuyết điểm: swimming pool is too small

Ưu điểm: The property is very well located right next to the V&A Waterfront. The staff were extremely friendly and helpful The room was comfortable and we had a great night's sleep The roof top pool area is great for relaxation with great views of Table Mountain and out over the harbour. High quality WIFI and good selection of TV channels

Khuyết điểm: Parking is not included Pool was a lot smaller than the pictures led us to believe

Ưu điểm: Great value for money Decent breakfast Surprisingly friendly staff

Ưu điểm: The location is a right between downtown and the V&A Waterfront. Everything is walkable plus you have great cab service as well as the hop-on hop-off bus right out in front of the hotel. Since this hotel is adjacent to the convention center, getting to anything you want for business or please is easy to do. The breakfast spread in the mornings was excellent and the rooms were nicely appointed wth hotel being very clean.

Khuyết điểm: Since the hotel is at the convention center, if there is a large convention in town (that you are not a part of) you may get overwhelmed by conventioneers. There was a large ANC convention in town while we were there. The hotel was able to handle the added quests, so it reallly wasn't a problem but could be an issue for some. Check the Cenvention Center schedule prior to booking. The only other issue I had was the customer service in general. I really thnk this issue is more cultural to South Africa than it is an issue at the Westin. I just didn't feel like the conceirge's were as helpful as they should be getting tickets for me or helping me find a good restaurant. I sat in the bar area of one of the hotels restaurants (1 meter from a restaurant table - didn't realize it) and we asked to order a desert and was told we needed to get up an move 1 meter to the next table. This kind of rigidity does not exist in the USA..,.the customer is always right and we would have been served. That night we decided to get up and move back to our room. At breakfast, there was mixup with the number of people in our room booking (they claimed the reservatin was for one and we had two in the room). Breakfast was supposed to be complimentary but they made us pay for one breakfast each morning (200 Rand)....an inconvenience. I think this would have been handled differently in the US. Overall, I would recommend the hotel for its location and nice amenities, just don't expect 5 star American style service anywhere in South Africa. (Although I will say the overall service level in South Africa is much higher than anywhere I have been in Europe....espeicallly restaurants)

Ưu điểm: Comfortable, clean and modern; we stayed in a suite which comes with a great breakfast and cocktail hour

Ưu điểm: Always good, staff always excellent, will stay over and over again

Ưu điểm: The hotel is clean and it has business design near the conventional center, the stuff were great, they clean the rooms twice a day, free shuttle to Waterfall mall is a nice idea

Khuyết điểm: limited breakfast and small swimming pools

Ưu điểm: Extremely pleasant, capable, and helpful staff ! Well appointed room with great view ! Exceptionally good black-out shades in room that permitted good sleep while adjusting to new time zone ! Very comfortable, Quiet room! Good spa facilities. Good on-sight restaurants. Good buffet breakfast. Excellent wifi, including in the room !! Beautiful design/architecture. Bright and cheerful. I REALLY LIKED THIS HOTEL !!

Khuyết điểm: Minor complaint: The "lap pool" usually did not serve for swimming laps as it was the only pool at the hotel, it was only one lap wide, and was used by guests for simply lounging in the water. However, the gym was well equipped, so I was still able to get good exercise.

Ưu điểm: high quality facility providing full service. Staff is competent, professional and helpful. Room are comfortable and clean. Food is very good. Internet works well

Khuyết điểm: Sometimes prices on high side for Cape Town where there are plenty of options

Ưu điểm: The breakfast.....was very good

Khuyết điểm: All three times my car parking was a problem...... First they misplace my key and had to wait 20minutes to find it..... then they brought my car out to early standing in the sun for 30minutes after I arrange when I wanted the car. We I wanted to leave after check out, my car was parked in and they could find the owner......so this experience that was suppose to be something nice..... was very frustrated.

Ưu điểm: The Spa on the 19th floor is really relaxing and very clean. The breakfast downstairs was of a high standard and obtuse there was awareness re health eg smoothies etc. The room was comfortable, very corporate- the bathroom is cleverly designed and very user friendly.

Ưu điểm: We received an upgrade to the Executive Club Floor

Khuyết điểm: This hotel is not the place to stay for couples or any romance. It is all business and has limited facilities for leisure. No outdoor pool. limited food selection. very sterile place!

Ưu điểm: The room was clean & fine. Bathroom was with tile heating & very clean. Although it was written free wi-fi is only at the lobby, there was hotel wide wi-fi, including rooms. Everything was perfect about the hotel. Shuttle service is very useful.

Khuyết điểm: Just one of the reception staff was rude. Other than that everything was flawless.

Ưu điểm: The location of this Hotel is perfect for business trip. The price for this hotel is quite worthy.

Ưu điểm: Good location. Very neat and modern. Staff friendly.

Khuyết điểm: We had to pay for our parking ticket every day. At these rates I think it is rediculous

Ưu điểm: Excellent location, shuttle to waterfront reliable, excellent breakfast, very pleasant surroundings, intererior excellent, comfortable atmosphere, friendly and helpful restaurant staff, very clean sporting facilities, pool, shower, jacuzzi, etc.

Khuyết điểm: Swimming pool too small, cleaning of bedroom was erratic,

Ưu điểm: Location

Khuyết điểm: House Keeping

Ưu điểm: location

Khuyết điểm: noisy staff

Ưu điểm: not family friendly hotel but excellent for business would not allow kids to use the pool(its indoor and part of a spa which should be highlighted)very nice rooms though but a bit away from the V and A

Khuyết điểm: just the pool issue

Ưu điểm: The room was clean and comfortable.

Khuyết điểm: The service is no longer what it used to be.

Ưu điểm: Warm welcome and very thoughtful staff. The shuttle to the waterfront and Camps Bay beach is an wonderful service. The breakfast is a great way to start the day.

Khuyết điểm: I can't think of anything I would change here!

Ưu điểm: Rooms are a great size, hotel is located near to lots of great amenities - walkable to many of the best central spots (including V&A). They also offer a shuttle service to V&A waterfront and Camps Bay. Breakfast is complimentary and great.

Khuyết điểm: The restaurant wasn't great beyond breakfast - when in the hotel we opted for uber eats instead. Located near to Long Street it can be noisy at night (not an issue for us, but worth knowing)

Ưu điểm: Very good location, walkable area with many restaurants / bars Safe area for Cape Town

Khuyết điểm: The room was not really clean: dirty carpet, dirty toilet seat, dirty sheets The staff was very helpful and cleaned right away however dirt is not acceptable in a 5* hotel The room was at the 11th floor and still is very noisy during the night due to the bars close by

Ưu điểm: Incredible stay! Friendly staff, tasty food, super clean, cozy yet professional.

Ưu điểm: The receptionist Phillip was a consummate gentleman and really passionate about exceptional service. Ensured that the Manager heard my challenges. He is the reason I would return. He cares. Was also impressed with the restaurant tables and chairs being sanitized after guests left each seating. The Covid 19 had just arrived in South Africa during my stay. So it meant a lot how quickly our health and safety were looked after.

Khuyết điểm: Was on the 9th floor Executive Suite. Could hear music beyond midnight, wearing earplugs. T'was terrible. Eventually fell asleep. Booked Reflexology treatment which ended being a foot massage to my shock. The therapist could not diagnose anything though I was in pain when certain Reflexology points were hit upon during the foot massage. That was a huge disappointment.

Ưu điểm: The location of hotel is excellent, if you wish to explore the city center by foot. The staff was very helpful and the breakfast was good and healthy. Also the downstairs bar and cafeteria is great hang out place :)

Khuyết điểm: The bathroom sinks were very slow. Also some of the rooms have very thin walls.

Ưu điểm: We enjoyed our stay in pepper club hotel and the breakfast was good, we have nothing to complain about, see you on a next visit soon.

Khuyết điểm: The rooms should be provided with automatic air fresheners, that what’s would it more welcoming.

Ưu điểm: Location is perfect for the full Cape Town experience and staff could not have been more helpful or friendly. Rooms are very comfortable and clean and hotel felt very safe. They also have a sister beach club at Camps Bay which is complimentary and a fantastic added bonus to an already superb hotel and holiday experience

Ưu điểm: The rooms & the breakfast

Khuyết điểm: The spa, not what we expected

Ưu điểm: It’s within 5 minutes walk of the Waterfront with a decent pool, which is great.

Khuyết điểm: The hotel looks like it hasn’t been refurbished in a while, quite tatty/unclean in parts and we therefore considered it poor value for money of the three hotels we stayed in in South Africa.

Ưu điểm: Location

Khuyết điểm: Nothing

Ưu điểm: It has a fantastic location where you have easy access to the Waterfront, the staff is extremely warm and friendly and the room is comfortable.

Ưu điểm: Attentive concierge/staff; location

Khuyết điểm: Check out at 10:00 a.m. is too early; breakfast sumptuous, however: poor taste/quality of cooked food. (awful) music background in dining room room service knocking and drilling work at 08:00 on a Sunday

Ưu điểm: The location is very strategic to tourist area. Walking distance to Waterfront

Khuyết điểm: Air condition is closed to bed

Ưu điểm: I liked the friendly service as well as the delicious breakfast

Ưu điểm: Very nice but a little pricey. Excellent Staff, nice breakfast.

Ưu điểm: Location is an easy walk to the waterfront or the city center. Hotel staff very accommodating and helpful for first-time city visitors, especially the travel desk, who booked tours, restaurants, and transportation for us. Dining room serves a great buffet breakfast, and caters to the early riser as well as the late sleeper.

Ưu điểm: staff were helpful, and very feiendly.

Khuyết điểm: 10 o'clock compulsory vacaion of rooms is definately at least 1 hour too early.

Ưu điểm: Good location, wonderfully comfortable beds and especially pillows!

Khuyết điểm: Rooms a bit small given the price. Third floor windows opened widely enough for a person to fall through. Would not recommend to couple with young children

Ưu điểm: The service, staff were excellent, we were treated like royalty.

Khuyết điểm: After booking a business class room, we were very disappointed at the small size of the room for the price we paid.

Ưu điểm: Staff were amazing and Hotel was amazing. Cant talk highly enough of them.