Grand Regal Hotel

Bad staff behavior

Rooms are Confortable and clean

Pool undermaitainance sign is installed after check in Staff are completely rude and didn't try to help resolve the problem Worse hotel experience anyone could get Breakfast choices are very limited mainly for asians on one day next day it was ok.

The hotel was clean, in a good location, it offered a superb buffet breakfast and had a reasonably sized gym. Though the pool is too small.

The dishonesty of the check-in / reception staff. Bookings.Com informed me the room rate of qar1,050.00 For 2 nights didn't include tax/service charges. When I arrived to check-in I was told that inclusive of tax/service charges the total is qar.1,920.00. Almost double the room rate. It was late and I had no alternative. The following morning I asked another assistant at reception the exact percentage rates and was told that tax is 7% and service charge is 10%. Totaling 17%. Do the math...17% of qar.1,050.00 = qar.1,228.50. So I stayed put. On the day of checking-out I opted to pay by cash, rather than credit card. I was horrified to learn my credit card was charged qar2,000.00 Without authorization!!! Be warned - do not go there!!

Excellent staff, a little far from center