Khách sạn ở Mérida nằm gần sân bay Merida Inglés Library

Ưu điểm: las atenciones del personal, siempre muy atentos ya gradables

Ưu điểm: The breakfast buffet is really good

Khuyết điểm: The swimming pool was under repair and we were not advice about it when we booked the hotel.

Ưu điểm: Location, room size and friendly staff.

Khuyết điểm: Hotel pool caters too many groups and activitys that are not hotel guest.

Ưu điểm: Probably the best Mexican breakfast buffet I've ever had. So many options. Staff was very attentive. Location was great.

Khuyết điểm: Nothing to complaint about. I extended my stay four extra days.

Ưu điểm: Staff very friendly and accommodating. Location is perfect.

Ưu điểm: The staff and facilities, its location as well.

Ưu điểm: Good food

Khuyết điểm: Very dated

Ưu điểm: Breakfast buffet, AC and wide front for car circulation

Khuyết điểm: Reducing the pool for activities space was not a good idea!!!

Khuyết điểm: The staff was responsive and helpful when asked, but could have done more to help us navigate the city given mobility issues that one in our party had.

Ưu điểm: Clean and modern

Khuyết điểm: Ice available on each floor Better instructions when parking to get to reception and check in. We are seniors and we were up and down stairs carrying luggage both at check in and to car after check out.

Ưu điểm: It is really hard to say, but the staff were nice but still failed in the competence.

Khuyết điểm: Everything in a nutshell, the room we paid for on booking.com was still under renovation and we had to pay for an upgrade to the 17th floor with the awful American-breakfast. The eggs scrambled eggs were cold and not properly cooked and we had to ask that they be put in a microwave. The room we upgraded to had a tiny window.

Ưu điểm: I like the fact the hotel is quiet and the beach is beautiful. This was a pleasure trip, but I also stay here for company business. The staff is attentive and friendly.

Khuyết điểm: My stay was perfect 👌

Ưu điểm: Location, quietness

Khuyết điểm: Bathroom, a/c, concierge service, quality

Ưu điểm: Location, service and food

Khuyết điểm: Room location 231 quite noisy coming from crowd at the bar in lobby and slightly bad smell of hotel in 2nd floor.

Ưu điểm: Location was good

Khuyết điểm: Lobby is not beautiful and it was full of big “art objects” occupying the space

Ưu điểm: The property is great, very clean, great location, anazing rooms, amazing breakfast. All the staff members are very helpful, always there to help you!

Khuyết điểm: However, not all the staff members speak a good English. Some of them find it difficult to explain even simple things.

Ưu điểm: Comfortable bed.

Khuyết điểm: Overcharged £160 and when I questioned it I was told I was wrong three times despite showing 3 emails and my bank statement to prove I had already paid. Totally unacceptable customer service. The pool has no sun at any point of the day. Mini bar advertised with the room,non existent at all. Paid for a film to watch couldn’t watch it due to poor connection.

Ưu điểm: It is a luxury hotel with plenty of additional services and amenities at (close to) Mexican prices. The location of it is very convenient, right at the beginning of one main street with lots of cafes and eateries, leading into historic Merida.

Khuyết điểm: The swimming pool area was a bit of a disappointment. It is a very small deck with like 6 loungers crammed right between the hotel wings. No sun reaches there at any time and having two people on the deck already feels crowded so don't count on using it. Also, the WiFi signal was strong everywhere but the connection was inconsistent, constantly cutting out for short periods of time. Checking mail and messaging was fine, but not good at all for VoIP calls or god forbid, streaming.

Ưu điểm: Location, easy check-in, check-out, breakfast buffet

Khuyết điểm: Bathroom design, surroundings outside window

Ưu điểm: I wanted anothe capsule of coffee and requested at first they said there is one in the room, I told them I used it as got only one coffee cup and we were two, trhy said they would send and did not, I think they are very money minded and cheap hotel

Khuyết điểm: No value for money, coffee was promised not bought and I hate to call again It was typical lousy Mexican hospitality

Ưu điểm: THE BREAKFAST WAS EXCELLENT. THE HOTEL IS WELL LOCATED. BUT THE BUILDING, ELEVATORS, POOL, ROOM SERVICES ARE OLD AND SLOW. THE POOL TOO SMALL AND THE LOBBY BAR TO SMALL ALSO. I WOULD RATHER STAY AT THE FIESTA AMERICANA ONE BLOCK AWAY NEXT TIME AND I AM AN IHG MEMBER.

Khuyết điểm: THE ROOM TOO LOUSY, IT WAS COMMUNICATED WITH THE OTHER ROOM.THE LIGHTING IS OLD. THERE IS NO SERVIBAR SERVICE. AND THE ROOM SERVICE IS TOO SLOW. THE POOL IS TOO SMALL AND A LOT OF CHILDREN FOR SUCH AN SMALL POOL. THE GYMNASIUM IS REALLY RIDICULOUS. ONLY 4 PIECES OF EQUIPMENT AND NO BODY BULIDING AND IT WAS ALWAYS CLOSED AND HOT.

Ưu điểm: Its central

Khuyết điểm: Under trained staff. Very rude night-shift receptionist. The kindest staff were the suiticase chargers. This guys were 5*. All the rest need a whole lot of training to be working in a hotel.

Ưu điểm: Absolutely great location to Centro.

Khuyết điểm: Some of the rooms are getting a little dated. We actually were into different rooms and we like the second one better.

Ưu điểm: Casa del Balam is very well located in the heart of the historic district within an easy walk to the main plaza. We were there for a scientific meeting which was right across the street at the University of the Yucatan. Restaurants are all nearby and the one attached to the Casa was as good as any. We had breakfast every day (we were there a week) in the Casa's courtyard beside the fountain and serenaded by the white-winged doves. The room was on the second floor so we walked up and down and it became a haven for those really hot days you get in May in the Yucatan. The room was always clean and cool and the beds were very comfortable. The staff was most welcoming and ready to arrange a tour, give you more bottled water or answer any questions. All in all a great place to stay for a very reasonable price.

Khuyết điểm: We liked everything.

Ưu điểm: The hotel is perfectly located right in the center of Mérida and close to many restaurants. Well decorated, spacious rooms. Nice to have a pool after a long day. Staff was welcoming and ready to help.

Khuyết điểm: The bathroom was almost inacceptable: old, dirty and smelling. The ceiling was musty and the shower head rusty. It was overall pretty gross. The pool needed to be cleaned a bit more than it was due to the many trees nearby. The staff did not speak a word of english, despite their best efforts. Finally, it was really weird how little trusting the hotel was: we had to give our credit card to open de fridge even if we did not take anything and just wanted to keep the water fresh; we had to sign a discharge to borrow pool towels and they had to verify the room before letting us check out. Overall, our stay was not terrible but we wouldn’t come back.

Ưu điểm: The staff as always is wonderful. The manager was amazing in helping us find the right room. The location is perfect to be close to everything too!

Ưu điểm: Central location, nice pool view from the balcony. Offsite $75 parking was close enough and nothing was stolen out of the car

Khuyết điểm: The cockroach in my shoe this morning was shocking and disgusting. With the low sound insulation I am sure all the folks eating breakfast in the courtyard heard me scream. That was just the icing on the cake. This hotel has a strict 3 pm Check in policy, which is fine, the building is old and not well maintained, there was only one 3 prong outlet in our room, mould around the bathtub cocking, the shower head in the bathtub is very low, for someone 4’ tall. Funky antique headboard is cool, except all the wires for the lighting in behind are exposed... they look very old. Tiles in the bath, main room and balcony are cracked and chipped need to wear shoes. Music heard till 11 ish which is not so bad but the dishes from the tables being set at 6am was not fun. Did i mention the cockroach!! For $2,300 I would have expected something better

Ưu điểm: We've stayed here many times over 20 years; always a good, reliable choice. Also, there is finally a restaurant in the hotel that has survived for years!

Khuyết điểm: Air conditioners should be updated; some are old and noisy.

Ưu điểm: The location was excellent, easy walking to many historic buildings. room was comfortable, very clean and roomy.

Khuyết điểm: I really can't think of anything to criticize.

Ưu điểm: Loved the location and the friendly staff.

Ưu điểm: Loved the design of the hotel. The location is great, Staff was friendly and efficient,

Khuyết điểm: We had a suite. The king bed was very hard and uncomfortable.

Ưu điểm: The location was perfect! Close to everything, and such unique architecture and charm. Very clean. Other reviews mentioned noise, we did not experience any of this, our stay was restful and quiet.

Khuyết điểm: We enjoyed our stay.

Ưu điểm: Confortable

Ưu điểm: Location

Khuyết điểm: Extremely dirty and no service at all

Ưu điểm: Clean, new. The food was good and excellent prices

Khuyết điểm: The A/C was to noisy and it didn't work properly

Ưu điểm: Great location

Khuyết điểm: Small rooms

Ưu điểm: Great hotel for the money.

Ưu điểm: Perfectly situated just a couple of minutes from the central park, nice restaurants and tons of sights. Solid breakfast, refreshing pool and friendly staff.

Ưu điểm: Value for money. Location near the city center with free (though tight) parking. There was shampoo in the room, which is more than I expect for this price.

Khuyết điểm: Bed is really soft and not very wide. The overhead fan was a bit noisy (because of loose cover or something like this). No outside windows (the only window is between the room and the inner hallway)

Ưu điểm: Well organized and very clean. Nice pool.

Khuyết điểm: There was no water fountain to fill up your water bottle. That means you have to rely on buying bottled water. It is so bad for the environment!!! The breakfast was very underwhelming and much of it was unappetizing to me. The interior is tired and could use a face lift. The concierge at the front desk was wearing a very old uniform with permanent stains. I understand that they probably have to buy them themselves and they don’t get paid much, but not a nice first impression.

Khuyết điểm: This place was one of the worst hotels I’ve ever stayed in. There was an empty lot next door and the construction started at 7 am and banging, chiselling concrete was going on until 2:30am! When we asked the desk , we were told “ they need to finish they work”

Ưu điểm: Very good value for money. Staff helped our friend who broke her ankle access medical care. Wonderful pool. Dinner menu very limitrd, but food was excellant.

Ưu điểm: Great location , excellent amenities

Khuyết điểm: Wifi was weak in the room

Ưu điểm: Very friendly and helpful staff. Relaxing atmosphere.

Ưu điểm: The staff very friendly!

Khuyết điểm: They serve the same breakfast every day!